-
March 2025 by Jonny Rocker
I would not recommend this store anymore last time I came in the associate who helped me she totally lied to me about everything when I was trying to do a phone a exchange and that's not cool i don't remember or what her day was was i'm late weather if she still works to get out for the company or not she needs to be fired or have better training. The fire, the general manager.The whole story is a cool i just don't appreciate a lot of the staff that anymore so I will not be setting put foot in the Kennewick anymore until they get better staff thank you. I recommend going to the pasco corporate store cool cool 😎:)
-
August 2024 by Butch
US Cellular is using false advertisement!!!! ? Their TV Commercials are saying that the Z6 Flip and Foldables "ARE ON US!!!!" ... Well... I went out to the Kennewick, Wa store and was informed that "WAS NOT TRUE!!!!" ? The person I talked to said that they only take $800 off the Z6 Foldable (as an example) because that was the one I was interested in... "EVERYONE... WATCH THE COMMERCIAL YOURSELF AND YOU WILL SEE!!!!" ... In fact... he said you need to read the "FINE PRINT AT THE BOTTOM... WHICH I DO NOT REMEMBER SEEING?!?!" Caution... This is not a Company you want to get involved with!!!! ?
-
April 2024 by Spud Queen
Went in to check on an upgrade and Javi helped me so much! He got me the newest iPhone and transferred all of my data!
-
December 2022 by Infinite Frontiers
I can't believe I'm giving a phone company 5 starsBut I'm not really.I'm giving the sales associate 5 starsLesly was wonderful, friendly, and extremely helpful.Thank you
-
June 2022 by T Trevis
Took my MIL in to pay her bill and do a change of address, only 1 employee who was busy. 2nd employee arrived, clocked in and went in the back. By now there was a line to the door and when she came out she stood behind the counter and proceeded to braid her hair. Stood there waiting for her to finish and finally spoke up and asked if she was available. She was rude, condescending and refused to do a change of address without my FIL being present. I explained that he has Alzheimer’s and my MIL was right there. She refused and said he must come in. I had to go out and bring in my 83 yr old FIL with Alzheimer’s so she could glance at his ID. The line continued to the door and I asked if they had additional help. She said no their rep had quit. Extremely poor service and can’t emphasize how unfriendly or unhelpful they were
-
March 2022 by Karen Avery
Trevor ended up being helpful but started out being rude and condescending.
-
October 2021 by Leif Woods
Definitely not recommended for phone service. Switched to Verizon for better service. After paying the phone off and paying the last bill they constantly send emails and threaten to send me to collections when everything was 100% paid off. Service was not good and they never answer phone calls or questions.
-
August 2021 by DANIEL Hilliker
Alexander Jesse are Awesome!!
-
July 2021 by doug shepard
Very happy with upgrading our data and new 12 inch Samsung tablet
-
January 2021 by Jeffrey Hott
Great service...COVID safe
-
November 2020 by DAN N DAWNE Hilliker
Alexander Jesse are Awesome!!
-
October 2020 by Chadwick Markel
The technician was friendly, helpful & knowledgeable. ?
-
August 2020 by Collise Chapman
I want to recognize Mario Moreno at the Columbia Point location. Mario listened to my concern, repeated to me what he was hearing, then gave me options to choose from. He gave me undivided attention, professional support and helped me to leave the store happy! 2 days prior, I went to the Pasco, rd.68 location and left frustrated. Mario my go-to from now on! Go see Mario's and tell him, Collise sent you!Thanks Mario for a job well-done!
-
August 2020 by Guillermo Ramirez G
Mui vien
-
August 2020 by Ruben Lopez
Very good excellent staff
