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August 2025 by Mayra Diaz
All the ladies working there were awesome! I came in not knowing how to ship care packages to my deployed husband. And the ladies there walked me thru with what I needed. I went back later that day w everything I needed this time, and they were great! Extremely kind. Made sure I had everything correct ❤️ I appreciate them very much!
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June 2024 by Nicholas Belder
The personnel here are rude and dismissive. The quality of service sucks and I've had two missing package from this office. Go to the Pasco one, they are way more friendly and will work with you.
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May 2024 by luis ramirez
I was trying to return an item, but did not have tape basically USPS forces you to buy tape after they had a tape gun next to them customer service not as expected
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April 2024 by Car
I swear they hire any idiot, and a lot of us don’t get our packages. Tried contacting them but of course they tell me someone will be “sending it today” then comes the next day and the next.?♀️?♀️?♀️?♀️. It’s been three days now and my package still hasn’t arrived but it says delivered. And I spent a lot of money on it.
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March 2024 by juan pablo castañeda jimenez
The shipping process is too long 10 days to receive an envelope ?? sent from the same city
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March 2024 by Eli Melchor
Worst phone customer service I have ever experienced! Horrible and can't connect to agent, so they just hang up on you!
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March 2024 by Frank Fernandez
Always friendly and fast service!
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March 2024 by Krissy gray
I get a daily email of what I should get. Can you guess I get so much NEVER DELIVERED. Mailman is so lazy. The worst EVER.
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March 2024 by Mr A
If you need to ship something go to another location. The heavyset lady is always super rude and the ugly skinny lady is even worse there is a couple of nice ladies working there but I wouldn't risk it !
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January 2024 by Matt Stucky
Went during the closing rush and the staff were upbeat and positive towards all customers. Seems that people only leave reviews to complain about a complex operation. Thanks for the great service!
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December 2023 by Pamela Barthuly
I successfully mailed a box to Western Washington..
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December 2023 by Noemi mendoza
Terrible service, they do not do the job well. This is the second time they have delivered my package to another house and they have not delivered it to me. Worst. Of everything that were Christmas gifts
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October 2023 by Matt Gruel
This is the first time I’ve written a negative review of a place of business. I want to celebrate the businesses I have positive experiences and let the reviews of others share about the negative experiences. I need to speak up in this situation however.Its been years since I shipped a package from the post office. I usually go to my local UPS store. When I bring a box that just needs to be taped over the top, they supply me with it. When I bring in the label, they put it in a plastic sleeve and affix it to the package.I didn’t realize that USPS locations (or at least this one—I assume it’s a general policy though) do none of these things, even when I can see a tape dispenser a few feet away from the register. (I was told you have to pay for Priority to get the privilege.) The option I was given was to buy a small roll from them for $3.99. Otherwise I was out of luck. Since I was paying out of pocket for a return that was only worth &$20 more than the shipping, I decided to take the package with me and bring it back taped.When I brought it back without the label affixed I was told they don’t provide sleeves, and that I had to affix it myself with my own tape (or buy the $4 roll from them). Maybe they provide those with Priority shipping as well?Anyway, I brought the package back a 3rd time, fully taped, and was ready to pay. I calculated shipping online and the representative initially provided the same number. I was getting ready to pay and then saw it was twice as much as the screen showed before. I asked why and was told she re-measured it and that’s why it was more. This was only $7 less than what I paid for the item that was being shipped back to the store, so I left with my box that I had brought back for the 3rd time.Why 2 stars you ask? I get that this is policy. I assume others have taken advantage of the goodwill of the post office in the past. I don’t blame the representative. She was indifferent but at least cordial. I wish that they would have been willing to make an exception given I clearly didn’t know policy, especially with the 2nd time I brought the package back without the label affixed.I take responsibility for not looking carefully at all the post office policies beforehand, but I’m still disappointed. And hence, writing my first negative review.
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September 2023 by Zahory Gonzalez
Terrible service now you no longer know if your package will reach its destination or not, 14 packages lost in less than a month and no one takes responsibility on the contrary they treat you as if you were crazy, it is a shame that now one has to take care of the thieves everywhere, what's more, now we deliver our belongings into their hands and they only say we're sorry but you're out of luck next time, 14 packages in a month ????
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August 2023 by Jessica Griffin
The lovely ladies that work here are amazing and I hate that they get blamed for local deliveries (ground deliveries to your home) when that is the Pasco post office. The ladies that work here are always kind and helpful and do outstanding service thank you for being at work everyday. You are appreciated.
