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February 2024 by CindyLu's World
I called in to see what your prices are to have my cat neutered and you guys charge over $400 for that. It is absolutely ridiculous there is such a problem out here with so many cats all over the place you guys are part of the problem of the out-of-control cat problem that we have. You guys should be ashamed of yourself.
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December 2023 by Angelinas72
After getting ripped off by Horse Heaven Hills Urget Care off 27th Pl in Kennewick, they overcharged me twice, misdiagnosed my senior dog twice then I took him here at VCA MHAH, they diagnosed him immediately, gave me estimates prior to treatment and problems solved much cheaper than Horse Heaven Hills Urgent Care and VCA followed up on how Feddy was doin thru the entire process. THANK U VCA!
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November 2023 by Kevin Kevin
Would recommend to go somewhere else.
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October 2023 by Lydia Rush
We have had nothing but positive experiences with VCA Meadow Hills. We adopted a very anxious and reactive 80 lb dog ~2 years ago. When it came time for his first vet visit, I was very nervous about how my dog would behave. I gave the front desk a heads up about his behavior, and they were very understanding. They knew how to handle him, and I could tell he left with a positive experience. Since that first visit, we have been working on lots of training with our dog, including the incorporation of preventive measures, like muzzling while at the vet. Our vet(s) (Dr. Gerds and Dr. Small) have commented on the progress made in his temperament. On top of the great medical care we have received, including everything from stomach issues to teeth cleaning, we have also received exceptional understanding from the vets, techs, and front desk personnel about our dogs behavior. The latter is especially important to me because it is not always easy for people to understand dog reactivity. Thank you VCA for both your medical expertise as well as your kindness.
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June 2023 by Maria Chaparro
I recently moved to the area and this office is two blocks from my house, so it seemed the natural choice. The staff has been nice so far. The actual vets, tho, have been a hit or miss. Mostly miss. One of them tried to upcharge me outrageously for services that were half the price and better explained to me by my previous vet, who I ended going to for that particular issue. Recently, I have had two different female vets that appeared very cold and unbothered by the proceedings and one that clearly gave off the vibe that I was wasting her time. My Riki girl has lost her voice and could have an upper respiratory infection, but this vet wrote down on her chart that she could not see down her throat, even when I helped her get it open. She refused to look properly and said “that’s not helping”, as my Riki sat perfectly still with her mouth open. Wrote her off with a “clean bill of health” and she’s over here gagging and hoarse. If I had a different vet in the area, I would go to them instead of praying that I will get an ok service and that I will be able to afford it, since they also upcharge you like it’s going out of style.
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June 2023 by Dm K
What is the point of you opening at 7am if you have to wait Two hours for the dr after you open. If you're having a I pet emergency, like I did. My dog needed anti seizure meds and fluids. My dog has had multiple seizures since 2am. I even ask if she could message the dr maybe they could come in early. She was no help. We gave her sugar water and broth praying she would make it through the morning, waited 5 hours for you to open only to be turned away. My dog could die on the drive to another clinic.That opens at 8 hoping they can open early and help us. We were desperate.
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May 2023 by Angela Thomas
With our original vet being so booked out they don't care to even try to get emergencies in, I'm glad found vca. They have helped get them in fast and go beyond to help them in various aspects. We go here now more then other original place that we used to go to, place used to go to for over 35 to 40ish years. Sad that taking care of patients is becoming more about money then helping animals in need. Highly recommend this place for your animals.
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March 2023 by Carrie Maes
Only had good experiences there. Felt my best friend was in good hands
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January 2023 by Dakota Dickinson
Would recommend! Called at 8am because I thought my dog had an ear infection, they got us in at 10am! We were out at 10:45am with medicine and everything we needed! Vet helped with a good food for my dog and answered all my questions. Will be going back!
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January 2023 by Robert Ascencio
Can't say enough of how grateful I have been over the years for VCA's services and kindness to my dogs. My big boy Megatron went in today for an assessment seeming so anxious and scared, but Rylie was an absolute sweetheart and professional with him. Dr. Peck knows him well and thoroughly explained the treatment plan to help him get better. Thank you both so much! I always highly recommend VCA.And a thank you to their boarding services as well! Megatron melts into a puppy whenever he gets around Ryan lol
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December 2022 by Emmie
My husband and I have been taking our dogs and cats here for years, and we've found them to be professional and compassionate. When I trimmed one of our dog's nails a bit too short, we took her in and she was seen straight away, late in the day. When our two elderly cats passed, about a year apart, they were nothing but kind, sympathetic, and considerate of our grief. It was so lovely of them to take their paw prints, and when we received their ashes, they were packed beautifully. We've never had trouble getting an appointment.
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December 2022 by Sarah
My husband and I have been taking our dogs and cats here for years, and we've found them to be professional and compassionate. When I trimmed one of our dog's nails a bit too short, we took her in and she was seen straight away, late in the day. When our two elderly cats passed, about a year apart, they were nothing but kind, sympathetic, and considerate of our grief. It was so lovely of them to take their paw prints, and when we received their ashes, they were packed beautifully. We've never had trouble getting an appointment.
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November 2022 by BreAna Kay
Poor customer care. Lack of concern or acknowledgement for their customers. Did not take responsibility for their mistake on miscommunication.Front desk gave false information in regards to a service they provide. I told the front desk representative that i had got a call/message from them and I didn’t want the monthly services that I hadn’t been using. I also wasn’t being charged the monthly fee. So I wanted to confirm it had been canceled or needs to be & she reassured me that my account would be at the reviewed, she would make a note of it and someone would look at it. She also Agreed that I did not need the services. But now fast forward 2 weeks later, I am now dealing with and over charge of $200! Wich is 3x the monthly charge would have been this whole time. So The next representative that I called today. Brushed me off, took no responsibility for what happened and just gave me a 1-800 number. Like they had nothing to do with it.The office staff should have follow through with what they tell their customers they are going to do and communicate with each other. Today They Clearly showed they don’t care.
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October 2022 by Marina s
I took my dog here shortly after I took him in. He had a history of neglect and was severely malnourished. I explained this and also explained the diet I was feeding him and requested testing to figure out why he hadn’t put on any weight. The vet who saw him said she wasn’t able to examine him because he was too anxious and that if I was feeding him what I claimed to be, he should be at heavier weight. Rather than being provided with solutions or offering tests, I was condescended. I took him to Dr. Menks for a second opinion and we were able to figure out why he wasn’t keeping weight on and I wasn’t blamed or looked down on. Ive heard this vet has an attitude problem from other patients.
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October 2022 by Angie D.
I'm very pleased with the vet. Very friendly staff, and affordable prices
#Very Professional
