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May 2023 by Angela B.
I have stopped using this Walmart they do not offer any bags even to buy other than the fabric ones that are ridiculously expensive. The customer service is not good, when you ask an employee for help, they tell you it's not their department with attitude and walk away.
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May 2023 by Liliana T.
I absolutely cant with this location. I've had one too many problems and this is my recent one. I ordered groceries for curbside pickup and got a message that it's ready. I head over I checked in before heading to the store. I put in my parking number and I was waiting for a good hour and a half. Mind you it's 90 degrees here. I called to see what was going on but no one answered I called like 4-5 times and when they finally answered they proceeded to tell my that they didn't have my order ready. This happened last time for delivery but 70% of my stuff were missing so I decided to do curbside. Do not recommend this location.
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November 2022 by Sergio A.
TLE sucks. One car ahead of us and we're still waiting on an oil change. (2 hours and counting) no sense of urgency.
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August 2022 by Mona L.
Shelves are always empty and nobody answers the phone. Had to contact automotive department to ask a question regarding the photo department! Worst Walmart ever!
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August 2022 by Ivonne Z.
All I can say count the money when getting a reimbursement because I was not given the right amount back from a purchase I made the price I payed was $43.95 and I was missing $20 after the asociaste gave me the reimbursement I did not count the money right as the associate gave it to me it was my fault buuuutttt I trusted Walmart and was stolen $20 from Walmart that amount is nothing for Walmart for me is one hour of work wage 6 associates were looking into the problem just to tell me the teller was not over and the cámaras show the asóciate gave me the money Yes he did give me the money but not the correct amount they said to me you probably dropped it there is no way because I put it right there and then in my purse to me they did not believe me and didn't want to solve the problem so please count your change or reimbursement when you shop at Walmart.
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March 2022 by Kevin C.
They tried hard to refuse to honor the manufactures recall on formula. We had purchased formula from them and then found out that it was being recalled. I took the unopened container back to the store and was told that since I did not have a receipt they would not issue store credit on the recalled product, they could only do an exchange. I was told to grab a product that we equal to or greater than what I had purchased. I went back to get new formula and they did not have much of anything in stock. I had to get a different brand that was slightly larger. When I returned to customer service, they then decided that I had to pay the difference on the two on the exchange even though, one the product was recalled and two I did what they told me to do. It is absolutely stupid they hoops that I had to jump through to take care of a recall and keep my newborn safe.
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December 2021 by Colt L.
Curb side ordering here sucked so bad! 55 minutes waiting after checking in and not delivered to my car. To boot the guy answering the phones right now is completely incompetent. Zero customer service and horrible experience!!
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July 2020 by Alexandria W.
Good luck buying liquor here. Every time I try, over the last 6 months this is what happens: * I push the button to call for someone to unlock it * wait a few minutes, push it again * ask an employee, who goes to find someone * sometimes after a few more minutes they find someone, although this time no one came after an additional 5 minutes of waiting. A few months ago an employee told me he didn't hear the alert thru his head set and assumed the call button battery was dead. still, months later same problem. I had to go to Kennewick Safeway instead.
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February 2020 by K. M.
So, I come here a lot because it's the closest I can get to. Low prices: alright. Variety: not really, but it has what I need. But those are the reasons it's gotten the stars anyway. This walmart is bent on making things hard for disabled and semi-disabled people. They have 3 benches inside each of the two doors, one bench past the metal detectors on the grocery entry side, and two benches in the pharmacy. This is a total of 9 benches (unless I've missed something somewhere). They refuse to put benches anywhere else in the store. The Pasco store has a set of benches at the end of the grocery area, and out by the gardening area so that a disabled or semi-disabled person could sit and take a break. Or even an abled person could sit and double check their list or phone so they aren't taking up space in an aisle. To achieve this same level of convenience the kennewick walmart wouldn't even need to buy more benches, literally take 4 of the 6 by the front doors and disperse them through the store. Even their auto repair area doesn't have a bench! Are people supposed to stand around for an hour doing nothing? Obviously endcaps and displays cluttering up the aisles are more important to them than having the money of the disabled and semi-disabled peoples.
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July 2019 by Dani B.
Don't order items online if there is the slightest possibility you might need to return them. I ordered a fan from the Kennewick store, never opened the box, and sent my daughter to return it to the Kennewick store. Should be straightforward especially since I sent her with the card it was paid with and a grocery list so she could just "exchange" it. Apparently you can't return items in the store without calling some other number who then directs you to go back to the store to tell them to call it in. But even then, they can't take the item back without the buyer's photo ID and a ritual sacrifice. What the actual f kind of return policy is this?! I know, it's Walmart so what do I expect but for real, people need to know that if you buy thru the mobile order you are stuck with it for life. This is absolutely the most ridiculous experience I've had since I didn't get the pink sticker at the door in 2005.
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July 2019 by Konstantin R.
I took my car to get serviced, the customer service was poor. I got my car back filthy. My interior had oil on the door handles, the seats, and the steering wheel. This is not the first time that happened. They got the job done but super sloppy and no quality.
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June 2019 by Ed M.
We were told via the phone we could park here but at 6:30AM the next morning the management was knocking on the door telling us we had one hour to move. FYI; Don't oak your RV overnight at this Walmart. Besides that I slept like a baby. On we go to Missoula, Montana.
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October 2018 by Kathy Hathaway
Good place to get a new phone
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May 2017 by Reuben Swift Eagle
Always good prices.
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January 1970 by Mary G.
I used to shop at Walmart for everything...groceries, clothing, electronics, gas and cigarettes. That all changed a little over a year ago. I went weekly to Walmart and bought what I needed for the week. I always paid by check and never had any problems. Imagine my surprise one early Tuesday morning when I went through the checkout with close to $200 worth of stuff and was told my check would not go through. They gave me a phone number so I went to customer service and called it. It was to the check monitoring place. They told me it was an issue involving Walmart. I was given a number to call someone from Walmart to see what the problem was. I was connected to them and THEY COULD NOT TELL ME WHAT THE PROBLEM WAS!!! After about 45 minutes on the phone with various people, the issue was still not resolved and I was told that someone from Walmart would be calling me back. They never did, nor did I ever receive anything in the mail. I am proud to say that after a year and 2 months I no longer shop there! My $800+ a month goes to Walgreens and Albertsons. I may pay a little more at times but the service is better and I get really good deals! Walmart has lost about $13000 from me alone and though I doubt they even notice I hope that maybe someday they can improve their customer service somewhat. That $13000 would have paid somebody's wages for almost a full year!