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November 2022 by Kelly D.
What horrible customer service. The front checkout counter had no one around (9:15 pm) so I took my purchases to the pharmacy, since I needed to pick up a prescription any way. The cashier found my prescription and processed that purchase. When he walked away I told him to return, as I wanted to also purchase the handful of items sitting on the counter. He rolled his eyes and said he doesn't check non-pharmacy items, but would make an exception. When finished, he quickly walked away again, so I raised my voice to ask for a bag. Nope, and continued to walk out of sight. Fred Meyer pharmacy, here I come!
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November 2022 by Anthony F.
There is one 24-hour pharmacy in this town that I know of. It is the Rite Aid in Kennewick on N. Ely St. Thank you for providing this service to the community. I will say, however, that you deliberately understaff the pharmacy to squeeze every last cent out of your workers and "pass the savings" on to us. This is unsafe, and, although it is cheaper to be dead than alive, the service your pharmacists provide is intended to protect life. Aside from the safety issue, your constant micromanagement of your staff, consistent reference to "metrics," and refusal to acknowledge that customers and employers are persons instead of machines and revenue sources does lead to poor service and a loss of business. For example, this evening, I attempted to call your pharmacy. Nobody picked up for some time. When they did pick up, they did not acknowledge that they had answered the phone. They did not say "we will be with you in a minute." They did not say anything. They did not put me on hold. Instead, they left the phone unattended for the 12 minutes it took me to drive to the pharmacy from the doctor's office. The technician that served me then told me that they did not have time to answer the phone. This is probably true because you don't trust your staff. The only way this behavior makes sense is if you keep track of hold times and require your staff to stay on the phone until the customer hangs up. So, the work around is to play games with the customers and hope they hang up thinking it is a glitch with the phone system. Then, they get defensive when someone that knows what is going on calls them on it. Staff your pharmacies! Quit micromanaging your employees! Trust your employees if they say they are understaffed and do something about it. I only use Rite Aid on the rare occasion I need a prescription after hours, and it is difficult not to resent Rite Aid because of how poorly they treat their employees, and, as a consequence, how poorly they treat their customers. Anyone interested on the kind of micromanagement these companies put their employees through should read this article:
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May 2022 by Yakelina S.
The pharmacy takes forever literally was the 2nd person in line and no one showed up to the front desk to ask anything for about 15 min. A girl looked at the line and just went back to do whatever she was doing but didn't even grab anyone to come help at the pick up window!
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February 2021 by Bridgette K.
I would give zero stars if I could. I went to the ED for a kidney infection. Dropped my prescription for my antibiotic off and they told me it would be 3 hours. I explained I'd wait cause I was in pain and needed to start the antibiotic right away. I wait for a bit (I'm the only one there). I now have to go to the bathroom, there's a sign on the door that it's out of order. I ask for another bathroom and I'm told to walk across to the Carl's Jr. At this point I've waited about 45 min and I have to use the restroom so I decide to drive all the way home. They call me about an hour in half later to come pick it up. I drive back, I'm told that with my insurance it will cost $35. I explained that Good Rx is offering the meds for $18. A very rude lady with grey hair comes to the window and tells me that she'll give me that price but it will be an additional hour an a half to run it back through and print new labels. She also adds she has 5 ER scripts that need to be filled first. I explained my scripts also came from the ER and I've already waited 2 plus hours for mine. She stated she hears what I'm saying but can't help me. They were so rude, inconsiderate of my situation/need and basically ripped me off by making the better price an additional hour and a half cost. I'll never return to Rite Aid!
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February 2021 by David B.
This has been a terrible pharmacy to do business with. Not only does it take forever to fill simple, common prescriptions, the last two times I went to pick up my refills I was told they would be ready in four hours and neither time were they ready. This caused me to make a second trip to the pharmacy. The service in this pharmacy is in stark contrast to the Rite Aid in Bellevue, WA where they get most prescriptions ready in about 10 minutes and follow through on commitments. Certainly going to look into other local pharmacies.
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March 2020 by Chastity P.
Normally I don't have a problem with Rite Aid. An I get there is a virus going around. But the wait in drive threw was 1 hour. Because as I was at the window they helped 5 people in the store before helping drive threw. Really! Have one person help in store an one person on the drive threw. It's really not that hard.
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March 2020 by Craig L.
I do not for the life of me understand why it takes 4 hours to get a prescription. I have gone twice and it's the same thing. Why do you not care for those patients waiting and stop filling the prescriptions for future?? If you're in pain and come from the ER, who wants to come back at 1am to pick pain meds up?? Help me understand this...
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September 2019 by Robert W.
About as rude and unprofessional as I've experienced with any business! Their It'll be ready in 2 hours, turned into 2 days, and somehow according to the pharmacist it was my fault for not coming in to remind them.
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April 2019 by Kerrie R.
I went into the Rite Aid by Safeway in Kennewick WA with a friend. As I walked in I asked if they had money orders, she said yes and waved her hand pointing towards the back. Now I'm on consistent oxygen 24/7. Went to the back and nothing. So I walk back to where she was and asked do I get the money order here? She says yes! Omgosh, soooooo I see a cooler by the cash register and looked for a cold coffee but they didn't have what I wanted so she asks what I wanted. She points again to the back of the store, as I am breathing really hard, I said no thank you. I tell her I want a 297.00 money order and a bottle of water. Anyway the money order was to much and I needed cash to get that much. OMG! Ok so I say can a manager override it? She calls the manager. He walks up never even asked what was wrong just deleted the money order and walks away! NEVER ASKED WHAT WAS WRONG! Unbelievable people I'm never going back there!
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June 2017 by Kathy Hathaway
You can mail off you're letters and boxes and you can buy stamps and cards
