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October 2023 by Maggie Graye
Pros: 1) Communication with Ace leading up to the move was easy and quick. 2) The team that unloaded our van in our new house was AWESOME. Efficient and professional. Great experience with them! 3) They scheduled us for a long cross country move with very little notice during the summer busy season.Cons:1) We scheduled two days for packing our 4500 sq ft home to be on the safe side as we needed to be out of our home by a certain day. One the first day, the packing team was one guy. He showed up after 10, left before 4 and took a 90 minute lunch. On the second day, the packing team was two people. They showed up late morning again and left once the loading team arrived midday - before they had finished packing the house. The loading team proceeded to load our unpacked, loose items into the van (clothes, kids toys, computer equipment) - ridiculous!! I had to ask them to stop and pack our items first, so they began to do that, but sloppily and quickly. As we found out when we unpacked later, there was A LOT of damage due to this.2) The loading team neglected to properly pad and protect much of our furniture leading to a lot of scuffs and scratches and even a broken leg on our custom sectional. They also broke a very expensive moving desk when trying to disassemble it for the move (which they later refused to pay for).3) They asked us to fill out a form for “high value”/sentimental/hard to replace items that they would take extra care with. We filled out only 6 items on this list, and they broke beyond repair 4 our of the 6 of the items on this list (a custom sectional and the desk mentioned above and 2 expensive pieces of electronic equipment - turns out the fine print says they are not liable for costs of broken electronics - which we found out later had been loaded loose and unprotected/unpadded/unpacked right into the van).4) The final price we had to pay was 10% over the estimated price despite being told that we were given an over estimate.5) Our total damaged items added up to about $13,000 - for a move we had paid over $25,000 for.6) The claims process took over 9 months to complete. They denied most of the damage - claimed it was pre-existing or not their fault. Or there was fine print saying they weren't responsible for it. To say it was an infuriating process would be an underestimate. In the end, after much countering and back and forth, their final and highest offer was $1,500. We considered taking them to small claims court, but when we looked into it, the cost in money and time to sue would end up being more than the money and time it would take to replace and repair our belongings. I’m sure they count on this.We would NEVER use this moving company again and strongly urge any one else to not use them either.
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September 2023 by Rocky C.
I highly recommend the team at Ace. The move coordinator, Natasha, was communicative from the beginning letting us know what to expect and when. She checked in during the move to make sure all was going well although this was clearly unnecessary since Mauricio and his team were equally customer focused. They were efficient and quick but careful with our possessions and friendly. If you need a move, I would look no further. Thank you, Ace!
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September 2023 by Rachel Cervantes
I highly recommend the team at Ace. The move coordinator, Natasha, was communicative from the beginning letting us know what to expect and when. She checked in during the move to make sure all was going well although this was clearly unnecessary since Mauricio and his team were equally customer focused. They were efficient and quick but careful with our possessions and friendly. If you need a move, I would look no further. Thank you, Ace!
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August 2023 by Lori Ann Karnes
Ace Relocation- Seattle's teams were professional from the start. Tracie knows the business VERY well, is responsive, proactive and on top of every detail. The loading crew was timely, hard-working and efficient. I would highly recommend Ace Relocation- Seattle!!
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August 2023 by Jessie Woodyard
Ace was excellent to work with on our move from Seattle to Denver. The price was fair and they made the process super easy. It was a relief knowing our move was in good hands!
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July 2023 by Rizwan Fazil
It was nice working with ACE. They did a good moving job with a reasonable price.
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June 2023 by C. Cruz
The initial estimate did not change despite us getting rid of 2 couches and 1 dining table. Somewhere along the way, a set of antique silver cutlery went missing but that could've happened anywhere between the 3 weeks of transport cross country. We did not notice until a couple of days after delivery. The move itself went smoothly (packing and unpacking)
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June 2023 by Michael Hundelt
I will never use nor recommend Ace to anyone. The way they handled some of the property along with the claim representation was totally unacceptable. I had a couple items damaged. But the one that was most frustrating was an antique cuckoo clock from 1850s. It was simply placed in a box and wrapped with paper. Nothing else which in itself is astounding. It was even dissembled with the back cover removed and the inner mechanisms exposed which I’m not sure why. When I made the claim I was originally told that the claim was “denied due to the preexisting conditions that are a factor to the resolution.” I don’t understand how someone could damage my property and not be held accountable. After going back and forth I was made to feel like I was at fault despite not being the one who moved it. I was eventually told “as a courtesy” we will only fix the exterior part of the clock. But looks like I’m responsible for anything on the inside. They won’t even afford me the opportunity to get it looked at. No one at Ace seems to care about the little person and refuses to acknowledge their role in this. You better believe that if the roles were reversed and I moved something of theirs they would come after me for everything. Once again the little man loses! And all I want is my clock back in the same condition they were trusted with. And that has yet to happen. This whole process with has been extremely frustrating and stressful on an shear hard move across the country. I will not use them ever again!
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June 2023 by Arthie J.
It has been almost a year since my move with multiple attempts at filing a claim for my damaged tables with no follow-up. Thoroughly disappointed in the lack of customer follow-up. As other reviews have mentioned they are attentive up till the day of your move and then you are dropped. Please be more thoughtful of you customers who trust you with their belongings.Registration Number: FL058180 Claim Number: AV-0293559
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December 2022 by Consuella Evans
I was extremely nervous about hiring a moving company because of all the horror stories I had heard. I'm glad it was the complete opposite with Ace Relocation!!! From the initial consult in my home, to moving day when my belongings were picked up, the prompt and effective email communications, the phone calls just to check in and see if I needed anything or had any questions, to when my things arrived, EVERYTHING was on point! My jaw was on the ground when the truck arrived and I saw with my own eyes that my belongings had been stored safely in a "vault" and nobody had access to them. The system Ace has in place to ensure that every item is accounted for is top notch. I felt like I was playing bingo ?. Since I've never done a move like this before I can't speak to how competitive Ace's pricing is compared to other companies. What I can say is that the old saying is true, you get what you pay for, but I received so much more with Ace. I had peace of mind the entire time and that was PRICELESS! 10s across the board and I would absolutely use them again. Thank you Ace for your stellar service and for having such great people on staff.
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December 2022 by Jhon Evans
I manage a storage facility and Ace showed up to move one of my customers in the two guys were very polite and fast moving (but took care of the customers items at the same time, and after they were done moving her items they took the time to make sure they cleaned up after them selves.
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October 2022 by Rachel Kehr
I had a great experience with ACE relocation. They made what could be a very stressful experience easy and stress-free. Would definitely recommend!
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October 2022 by Geeg Martel
From the first phone call to receiving my stuff in Boston, the whole team was friendly, honest and helpful.
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September 2022 by Arthie Jeyakumar
I had a HORRIBLE experience with ACE relations. Please do NOT choose them. Movers arrived with thin paper to transport all my items (no blankets - nothing). I paid for moving insurance and on the day of my move they REFUSED to move my coffee and TV table unless I signed a waiver form. I had no choice but to dig in my own recycling to find material to pack my table. Ultimately, my coffee table arrived scratched and they refused to give me any compensation despite paying for expensive insurance. Please do NOT trust these people. They seem attentive up till the day of my move, but I was deceived and would not want someone else to have the same experience.
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August 2022 by Alisa Hoffmaster
The driver was amazing and the group of guys he had in Washington and Arizona were great! We only had a couple of issues. A shelf on a bookcase broke and a wrapping paper container broke. The communication was amazing! They showed up when they said they would and worked very hard! I would absolutely recommend this company and the driver!!!
