-
September 2023 by Brian Wilcox
I recently had my door lock repaired with a new actuator. I noticed that my door rattled after the repair. I took it back and asked them to fix it. They said they had. I got home and tested the door. It still rattled. So I went in and fixed the problem myself. They had left off two important bolts that hold the actuator to the door frame. I’m very disappointed because their work had been good before that. Can I trust them now?Service: Auto power window repair
-
August 2023 by Eric kinyanjui
Did my oil change, and they were very quick. Recommended a few maintenance areas that I need to get done, which was great. I'm definitely going back there soon.
-
June 2023 by Chong Sun
We had the most frustrating experience working with the guys here. The person we talked to is super rude and utterly unhelpful.First they did a simple check on our engine for the engine oil leaking issue. But without fixing anything, they charged us 160 bucks.When I decided that we are not fixing our car here. The guy simple says that the best way to get rid of our car is to donate it in the current condition since no dealer is going to want it.Save yourself some money and energy and go to any other places. The unprofessionalism is utterly stunning...
-
May 2023 by Phillip Miller
I would like to start by saying that automotive experts truly treated me in my vehicle like family everything that I asked to be fixed was done properly in at a timely fashion I have been driving my car for a week now and it feels better and better every day thank you guys so much.Service: Auto maintenance
-
April 2023 by Jackie menger
They are always able to handle anything we give them. From our German cars to the domestic cars small to larger problems they always take wonderful care of our vehicles and are honest fair and reliable. I would recommend to anyone.
-
April 2023 by Nichole Marie Davis
Every time I call to make an appointment, the service is beyond friendly and knowledgeable! I love working with Chris in getting things set up! The owner does an incredible job on all our vehicles.
-
March 2023 by Celeste Fair
I don’t usually leave reviews- but I cannot express how grateful I am to have found this place. Being a female in my mid twenties and not knowing a whole lot about cars I actually had my brother call around because other places I’ve gone to in the past are a little rude and judgmental- my brother told me this was the place because they made an outstanding impression over the phone. I came in and I knew right away he was right- I spoke with Chris and he was EXCELLENT at explaining things to me and was SO personable and helpful. I had quite a few issues with my car and they took care of them and gave me guidance as to what I’d need to watch out for in the future.
-
February 2023 by Angelina Goodenow
If you are looking for the BEST auto repair shop around the Kent/Maple Valley/Covington/Auburn areas, please go to Automotive Experts in KENT (please note - this is not the same company as the Automotive Experts located in Maple Valley, which is terrible).We brought our son’s truck into Automotive Experts for an electrical issue that was misdiagnosed multiple times by another shop. The owner, Nick Tubbs, his mechanics and Service Manager, Chris, are very experienced and thorough. Not to mention HONEST & really nice guys! My husband and I are thrilled to have found a shop that cares about its customers. We will be back for any future auto repair needs, thank you so much!Service: Electrical
-
December 2022 by Kaylin Neisinger
The staff was friendly and helpful, however, I took my Audi Q5 here for routine service and had some issues following. First issue, they explained to me a part was needed and that it would be in within a few weeks, they'd call me to follow up and schedule. Never received a call. Tried following up with them; no record of this. So, unsure if I was told the original message in error or if my car still needs this part and they never wrote it down and followed up. Second, I've had some issues since taking my car here. It could be a coincidence, but I ended up taking it to the dealer and they said there was a sealant used that shouldn't have been that was not working properly and caused an oil leak in the engine and resulted in a $3,500+ bill. I have no proof that this was due to anything Automative Experts did, and it could have happened before I owned the car, but never had any oil related issues until after bringing it here. In summary, I will not take my Audi here again. I would consider taking an American made car here as they seem friendly and knowledgeable.Services: Oil change
-
November 2022 by Be Whal
I dropped off my 2019 CX-9 using the night drop (wicked helpful, and a very thorough form!), wrote down what I thought was needed to be done: 60K service, spark plugs, brakes, transmission, front and rear differentials, with an addition to find and fix what was needed.Was provided a very reasonable quote for what I asked for above, plus the addition of needing a new battery (original to the car) and picked my car up and it runs like new.I’ve only good things to say about this shop, as this is the second vehicle I have had serviced here.Top notch service, priced right, and done right.Services: Oil change
-
November 2022 by Daniel Bourke
The gentleman, Chris, gave me advice on what part I needed for my window switch in the spare time he had while he was helping my roommate. Very knowledgeable crew, and very kind.
-
October 2022 by Rick Tackett
Our car would not start and after calling AAA when they could not get the car to start we had it towed to them and they worked us in, diagnosed the problem, got the car working again and provided feedback on vehicle repairs we were not aware were needed. Chris was our service manager and main contact and was great to work with. We will be coming back.
-
October 2022 by Don Gosse
I asked them to look at me rear differential. They didnt they went right for the transfer case. Not what I asked for.I get a call with a 8 thousand 800 dollar estimate.I could buy 4 tahoes for that. What a rip off the parts to rebuild the differential are 400 dollars let alone a brand new differential is 3 grand.They NEVER looked at the differential.Here is the worst part 149.00 bill to tell me my differential and transfer is bad. I already knew that.It sad that a place like this is there to rip people off with ridiculous pricing.DO NOT GO THERE. I should have driven away when I got there an employee was screaming at his phone in the parking lot.Horrible experience from a untrustworthy company
-
August 2022 by Adrian Sand
Wouldn't trust them due to friends having rip off cost to parts. I get it's a business but fair is fair.
-
August 2022 by Dale Widel
On his way to visit me the radiator on my son's van split a seam.We were able to limp it to Automotive Experts shop . They were able to get a new radiator installed by the end of their work day . This type of extra effort is what I have found to be typical of this shop and missing in so many others.