-
February 2025 by Will Mak
Always long line as usual. Hope they can hire more teller or open more windows.
-
September 2024 by Thuy Pham
Thanks Vijay Singh for helping me this morning. I just came to need help for business account. She very good customer service. Thank you Vijay!
-
September 2024 by Олег Подтыкан
I came to open a new account and also a credit card. Lyudmila was very friendly and did her job professionally, and told in detail about the cards and advantages. Thank you very much, I recommend you to all my friends!
-
May 2024 by Pat Super
Consistently longer lines to teller stations. Takes more time in line in general. I opened my account over a month ago and have yet to receive my ordered checks, although I have inquired and had to request emergency checks in "the meantime". Service overall is non existent. The only positive that I can say is that tellers are friendly, helpful and appear to be efficient. (The bank manager shakes a lot of hands). I will be moving my account back to Wells Fargo.
-
February 2024 by BHasenat Halimi
Rude people in this location . They are more worried about chatting with each other than the customers need. They make you feel like they are doing you a favor when the reality is that is the customer the one who keeps the business open . I do not recommend to go to this location .
-
February 2024 by Nikolai Kuchaev
useless employees!!!
-
February 2024 by M A
Bad service
-
February 2024 by Rooster
Very friendly
-
January 2024 by Nasir
Unprofessional customer service, after waiting 55 minutes they told me that they have shortage of staff.
-
December 2023 by davon shafer
AVOID THIS BRANCH UNPROFESSIONAL!!!Me and my girl came to cash a check we waited 30 minutes for some snobby clerk to come back late from her lunch sipping her drink that was clearly more important than doing her job. We were then told we need 365 dollars in our account to cash a check for that amount and we have account here doesn’t make any sense at all why I need money to cash a check that’s why I have a bank account here:
-
July 2023 by Desiree Goumaz
I've been a customer since 1985 and out of all the banks at this bank here at this location downtown Kent is the worst customer service every time I come in and the manager is the leader of the
-
May 2023 by Torah Robinson
On Friday 05/12/23I walk into this branch and notice two Males chatting with each other, having small talk with laughter and smiles. No big deal I wasn’t greeted upon my arrival, the two fellas were enjoying themselves.As I approached the line I couldn’t help to notice a Black Gentleman at the Business counter asking the bank teller to give him his money.As I’m standing in line for about 15mins without any acknowledgment from any of the staff. I see two white guys walk in and to my surprise these two gentlemen were greeted and taken to Kevin, I believe who’s a loan officer.I couldn’t help but to feel looked over! Very bad for business by the way!!!During this time I continue to hear the black gentleman who stood about 6’5 with shoulder length dreadlocks at the business counter saying “ mama what seems to be the problem. Why can’t I get my money that’s in my business account”. As she continues to struggle to support this gentleman I see her reach over a finally ring a bell.I then see a gentleman walk up, the same one who was chuckling and having small talk as I walked in the bank. The same gentleman who greeted the two white men but couldn’t not and did not greet me.This gentleman later identified as management/ bank manager with the name, Audrey.Audrey walks up to the teller and customer and doesn’t introduce himself to the clearly frustrated customer, nor did he ask how he could be of any assistance to the customer.During this time customer and branch manager Audrey exchange a few words, but no resolution. Audrey, sign off on what the customer needed. Audrey finally comes to the line and greets me.At this point we are 30mins into the very uncomfortable experience with bank of American.I asked Audrey if he was apart of management. He said yes, I then asked Audrey why didn’t he greet me with the more equitable approach?He appeared, confused, as I explain to him my experience with walking into the building, and how I felt standing in the line seeing other people not of color research before me.There was no follow up or even a sense of acknowledgment and that’s why I believe I’m giving Audrey a one and this branch poor leadership
-
March 2023 by manu phull
Only one teller on the line most of the time. Even business customers have to wait more than 30 minutes for getting change for daily business. Not convenient
-
February 2023 by BB RagMan
Average service always busy!
-
February 2023 by Gabriela Martinez
Very bad service, only one cashier, I lost 45 minutes just to deposit it with someone else. If you have an account there, I recommend you switch to chase.
