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March 2022 by Chanel W.
No god for sure. I dont think it's having bad days anymore, it's actually working with bad business or better yet keeping bad people around. and in my eyes bad people are the ones that portray to be in position of some authority or organization that is able to fly under the radar as a chameleon. Horrible customer service at Kent. The black lady. I'm black too. But yep, her. It's sad that the few of us people of color with good jobs cant ever stick out for good reasons. She sticks out like a damn big a** dark black cloud that rains over parades. Her attitude is very poor. And her overall energy is lethargic. I'm unsure if she hates her position or herself. Hope they start seeing that she just really lacks caring for customers. unwelcomed and soar is how I felt just by her vibes and body language and lack of communication skills on a welcoming level or any level as being someone sitting in the office working with people. Really too bad
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January 2022 by Clyde M
Complete trash after trying to open a new account I was denied because of an old charge of $40 on a closed account. Even if I pay they said they will not open a new account for me and that I have to wait 6 months to a year before I can reapply. If $40 is the deciding factor shouldn't I be able to pay this and open a new account?Simple fact that I wanted to open a new account and fund it with over $200 should be enough I'm disappointed and will not be coming back to this location or any banner Bank branch and I would urge anyone reading this to do the same there are low class low budget local bank that's no longer worth my time.Whoever is in charge of this company is doing a terrible job.
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December 2021 by Felicia Jeffries-Porter (The Ember Shadows)
They wouldn't exchange my 20 dollar bill for two rolls of quarters without an account. I just need quarters and every other bank does that.
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August 2021 by Donna Gardiner
Great people and service.
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December 2020 by Tim L.
The people at this Banner Bank branch have very helpful and they are extremely nice. I have been a business customer of theirs for 7 years and also have a personal account with them. If there are ever any issues they call me right up and they will go above and beyond what some of the larger national banks will not do. We are not a large commercial account for them but they treat us like we are. Thank you
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October 2020 by Darlene Shontz
Banked with Banner since 2015. Always great service. Friendly personable staff.
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September 2020 by Michael Poste
I've been doing a lot of work for Banner Bank and realized how much of a quality institution it was. Just opened up an account a few weeks ago and it's been great!
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September 2020 by Michael B.
This bank has to be one of the damn slowest banks you can go too!! Now that you can only use the drive thru teller due to the bank not letting anyone be able to walk into the bank. If you come to this location plan on waiting an hour to be helped! They must be sleeping at their damn computers or talking on the phone to their friends because it takes them for ever to help anyone!!!!!I usually love all Banner Banks but this one sucks
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March 2020 by Dionns B.
I have had this bank for over 12 years. Their first bank was in my home town of Walla Walla. I have never had so many problems than what I've been having the past 6 months. Not only have they taken over $150 in the past 2 weeks to "overdraft fees" when it should just not allow the money to be taken out if there are insufficient funds- it works 1/4 of the time- But my account info was taken from a Facebook ad and I reported it in December. They gave me the $96 back than now 2MONTHS later they take the money back saying the investigation came out that it was a legitimate transaction?! Like why give me the money back in the first place then. No one wants to help. My mom died 3 weeks ago and I've had to take so much time off and on top of that they have taken over $250 in random a** fees so would I recommend banner bank? Definitely not
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December 2019 by Henry Perez
I’ve never had a bad experience here, even in difficult situations. The Staff At this location in particular know what it means to be Sophisticated when dealing with the costumers needs and always maintaining the relaxed friendly environment.
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March 2019 by I'm Deer Man
Extremely nice people and hey always remember you no matter how long you've been gone. Plus free coffee :D
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December 2018 by Chirstan Zacharias
If you value your name with your company and do not have a real account with this bank and only use it to cash your checks do not do it at this location! I worked for a company and not only did this happen to me personally, but to my coworkers and employee's as well. You will go in to cash your check, like any other place, shortly after weeks to months later your boss will get a call from a fraud department asking to verify a check number. Come to find out somebody steals the checks you cash that btw they do not immediately discard for security purposes rather lock it in a safe with thousands of other checks and don't safely get rid of for a month(told to me by an employee) so anybody has free range to your unsecure checks if they have access! They will fraudulently double or write over your name and try to either mobile deposit or deposit it at the branch location, mine personally was a branch location they tried to deposit it in, the fraud department flagged it and took care of it (thankfully) but that didn't stop the owner from questioning me about the fraud that happened.
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June 2018 by Jo P.
Annoying rap music is on in the morning. The managers desk right by the front entrance doesn't even greet you. They see you waiting but intentionally make you wait. The one and only nice teller there stinks. So ghetto there just like their neighborhood. Had to close my account.
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December 2017 by Reehana Nisha
This is a bank that takes care of my banking needs. The friendly staff and less wait time is a plus. Even the branch manager is very helpful. Recommend others to join and enjoy the service and convenience
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April 2016 by Leticia Bazemore
Love this branch and all the banner bank branches. I have been with this bank for almost two years with no incident. Love the fact that they are polite and very helpful. All the tellers at the bank are awesome. The bank manager is nice as well. Keep up the good work and thanks for being so personable.
