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September 2025 by H
Atm wouldn't spit out cash
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September 2025 by Brian Tillotson
Quick, friendly service. Bryson is very knowledgeable and able to make good recommendations.
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August 2025 by Cindy Poquette
BECU is a great credit Union to be a part of. They address your concerns and your needs in a timely manner. I've been with BECU at Kent station for quite some time now and I've always been a satisfied member of BECU! ☺️
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June 2025 by Ninah
This bank has the worst service I have ever seen in my life. I called since 1pm o'clock until 3:30pm no one answered my call. Shane on you agents you only know how to collect interest on our credit card. 3 hours calling no one had a chance to answer? Stupid
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May 2025 by C Villegas
Stefan was one of the kindest most patient people ! I appreciated his help so much!
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February 2025 by Ko Nyi Nyi
I went to BECU Kent branch twice when I need more checks to pay my bill. First time, they said their printer were out of order.So, they couldn't print check paper for me. One week later, Today,I went back to get the check which I badly need.This time they said,they are updating their apps and unable to give me my checks. Both are nonscense. I don't understand what took it so long for simple service which any banks can privide in no time. I am BECU member and I have my existing account. Very poor service.
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November 2024 by irene Mtui
Thanks a lot to Morgan Lucena I truly appreciate you help yesterday you did a great job.
Thank you so much you are the best 😊😘
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May 2024 by Boss Lady
Very bad customer service n so rude, He was not listening to my questions n just giving me his options that was not the reason for my visit! So unprofessional n you could tell his not patient n he was holding hos anger for nothing. If I visit this place again in future n see him I’ll definitely refuse his service
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May 2024 by T J
The absolute worst place. It's at least an hour late each time I go. Super frustrating.
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May 2024 by Amela Okanovic
Satisfaction 100% in every way …best Bank ever.
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May 2024 by Denmark M.
Morgan Lucena was great and was extremely helpful, friendly, funny, and transparent when helping me and my mother refinance an auto loan. Great customer service experience with her!
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April 2024 by Marvin Deperalta
Our banker Arkar was very helpful, came in to open an business account in the last minute he stayed in got our business account open provide us with water and made our experience very comfortable and easy.
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April 2024 by Josh J.
Our banker Arkar did a great. He brought us water and showed us the bathroom.
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April 2024 by Radesh Goundar
Not very good Coustmer service have to wait 30 mins to 1 hour to get help and seen agents sitting on there desk but not helping at all and even the bank manager is less bothered about peopleThey don’t even care that people are waiting and quite of them are just walking around and going inside the back room and there is at least 13 people waiting and hearing people waiting for 45 mins such a pathetic work environment where no one cares at all andHope something will be done at this locationBecause every time I come here have to wait for 30 mins to 45 mins to be helped even tho staff are sitting but less bothered to help
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April 2024 by Barbie Doll
Agent asked if I'd like to make a payment, I said no, then she did it anyways without even at least informing me that she just transferred my money despite me saying not right now. I've also been here a multiple times throughout my life, I first got a bank account opened when I was a teenager, and everybody that works here is very uncaring & does not pay attention to what you tell them. It's like they're Ai programs, they don't know what to do when you ask them a question that goes off script. They're not interested in actually having to put effort into thinking. I recommend the Covington location, all of their staff are fantastic.
