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November 2023 by Marylyn Kilcrease
Excellent customer service. Staff is knowledgeable, friendly, and flexible. Much appreciate the calls and messages to get our taxes done before deadline dates. No problem asking to get a paper copy of our tax return at their office in Kent. Thank you very much Capital Tax staff!
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November 2023 by Sammie 253
I’ve been with them for 3 years almost, they very kind and welcoming. Great price for getting my taxes done! You won’t be disappointed
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October 2023 by Dave Barone
Second year with this group now and there doing a great job. Our taxes are much more complicated than before, glad they are there to get us through. Thank You.
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September 2023 by Rick Haywood
As a result of divorce proceedings, I had to get a tax repayment plan with the IRS. I had struggled with an accountant doing this for about 2 years and it got nowhere. I was at the end of my patience and found Sandra and her business. She is a real, and emphasize real, agent to engage to interface with the IRS. She worked her magic and I got a very reasonable repayment plan. If you've ever dreaded seeing another letter from the IRS in your mailbox, Sandra can help. She is very friendly, honest above all, and she keeps her commitments. I can't say enough about the help she and her business gave me.
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September 2023 by A-Z Construction Solutions
This is my first year working with capital tax service and it's been very communicative and responsive. Appreciate the hard work.
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September 2023 by Adam Robertson
I admit that I got into what I consider "big tax problems". I was referred to one of my friends that had similar issues. I cannot express the "weight off my shoulders" enough when leaving Sandra. She really had an incredible way of making me feel "normal" and that my problems were not as large as I had worked them up to be. It is hard to be self employed and very easy to get the IRS goons after you. Thanks so much to all of you for reducing my stress and making me feel normal again.Adam
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June 2023 by John Roberts
Horrible experience using Capital Tax Service to complete my 2022 tax return. Details below but in summary:• Sloppy work with many mistakes on their part from confusing me for a different John and sending outdated intake forms to having 2 major errors (that I discovered) on the tax return once it was finally completed.• Awful communication, I had to reach out each time to get any information.• Poor planning and communication on their part which required an extension to be filed the day taxes were due.My wife and I were very disappointed with our experience using Capital Tax Service. This was a shock because of the numerous great reviews online, however what happened for us was far from that. Starting out, we reached out to schedule a free phone consult. We were sent an email to set it up and Sandra replied saying that our free half hour consult had been used up. Future consults are $150 per hour with a minimum $150 fee paid at the beginning of the consult. She said, this situation had become increasingly complicated therefore additional tax research will be required. We had not had our consult yet, so we were confused and asked her to clarify. Sandra apologized as she confused me with another person. First red flag! We took this as an honest mistake and decided to move forward. Looking back, that was the kind of attention to detail (or lack thereof) we could expect from the entire experience. The next issue was we were sent old forms labeled 2021. I let Colleen know and she apologized saying the 2022 forms were still being finished. Sending incorrect forms was another example of their lack of attention to detail. After we sent in all of our tax documents on 3/18, we were not told they needed an additional info until 2.5 weeks later. We sent that over right away and then silence. We were not updated on the status of our taxes, and had to reach out ourselves as we were close to the filing deadline. We contacted Nikki on 4/12 and were told they would let us know when the documents were complete and ready to review. Then again... nothing. On 4/17 I reached out again because I hadn’t heard anything and taxes were due the next day. This caused a lot of stress being so close to the deadline. We were then told that they were still working on our return and we would be followed up with tomorrow. On the day taxes were due, 4/18, we again heard nothing. At 2:51 pm I sent an email and by 4:50 pm there was no response. I then called to speak with Sandra. She told me Nikki was working on our case, but was too complicated, so handed it back to Sandra. I was never made aware of this. She told me I’d have to file an extension. On 4/27 after no update, once again, I reached out and was told there was another form they needed me to complete. On 5/2, I received an email that my tax return was complete and ready for my review. First, this return never included my extension payment as Sandra forgot to communicate that to Nikki (so it was never handed over to Sandra, it was back to Nikki again?). I reviewed everything that night and found 2 major errors; incorrect child tax credit (they only listed a $500 credit when it was supposed to be $2,000) and an issue on my business return where my cost of goods was incorrectly added as gross income. On 5/3, I emailed them regarding the 2 issues that I found. They responded later that day apologizing for the mistakes and then sent me a new completed tax return. The result of these mistakes changed my tax burden by about $2,000, and I was the one to find them! Not only was this an awful experience, full of poor communication, delays, and mistakes but they ended up charging me 40% over the initial estimate to complete my taxes. Because of this experience, my wife and I would not recommend Capital Tax Service.
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June 2023 by Sandra Bryant
First time clients. Mike did an excellent job and explained everything in detail. Switched preparers to have one closer to home in Orting. Glad they opened an office here. Nice people and we were extremely satisfied.
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June 2023 by Ken Defoe
They did a very good job. And were very speedy. They had not prepared our taxes before so was very happy with them. Would recommend them highly to anyone that asks. Thank You Kenny
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May 2023 by John R.
Horrible experience using Capital Tax Service to complete my 2022 tax return. Details below but in summary: * Sloppy work with many mistakes on their part from confusing me for a different John and sending outdated intake forms to having 2 major errors (that I discovered) on the tax return once it was finally completed. * Awful communication, I had to reach out each time to get any information. * Poor planning and communication on their part which required an extension to be filed the day taxes were due. My wife and I were very disappointed with our experience using Capital Tax Service. This was a shock because of the numerous great reviews online, however what happened for us was far from that. Starting out, we reached out to schedule a free phone consult. We were sent an email to set it up and Sandra replied saying that our free half hour consult had been used up. Future consults are $150 per hour with a minimum $150 fee paid at the beginning of the consult. She said, this situation had become increasingly complicated therefore additional tax research will be required. We had not had our consult yet, so we were confused and asked her to clarify. Sandra apologized as she confused me with another person. First red flag! We took this as an honest mistake and decided to move forward. Looking back, that was the kind of attention to detail (or lack thereof) we could expect from the entire experience. The next issue was we were sent old forms labeled 2021. I let Colleen know and she apologized saying the 2022 forms were still being finished. Sending incorrect forms was another example of their lack of attention to detail. After we sent in all of our tax documents on 3/18, we were not told they needed an additional info until 2.5 weeks later. We sent that over right away and then silence. We were not updated on the status of our taxes, and had to reach out ourselves as we were close to the filing deadline. We contacted Nikki on 4/12 and were told they would let us know when the documents were complete and ready to review. Then again... nothing. On 4/17 I reached out again because I hadn't heard anything and taxes were due the next day. This caused a lot of stress being so close to the deadline. We were then told that they were still working on our return and we would be followed up with tomorrow. On the day taxes were due, 4/18, we again heard nothing. At 2:51 pm I sent an email and by 4:50 pm there was no response. I then called to speak with Sandra. She told me Nikki was working on our case, but was too complicated, so handed it back to Sandra. I was never made aware of this. She told me I'd have to file an extension. On 4/27 after no update, once again, I reached out and was told there was another form they needed me to complete. On 5/2, I received an email that my tax return was complete and ready for my review. First, this return never included my extension payment as Sandra forgot to communicate that to Nikki (so it was never handed over to Sandra, it was back to Nikki again?). I reviewed everything that night and found 2 major errors; incorrect child tax credit (they only listed a $500 credit when it was supposed to be $2,000) and an issue on my business return where my cost of goods was incorrectly added as gross income. On 5/3, I emailed them regarding the 2 issues that I found. They responded later that day apologizing for the mistakes and then sent me a new completed tax return. The result of these mistakes changed my tax burden by about $2,000, and I was the one to find them! Not only was this an awful experience, full of poor communication, delays, and mistakes but they ended up charging me 40% over the initial estimate to complete my taxes. Because of this experience, my wife and I would not recommend Capital Tax Service.
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May 2023 by Mr.&Mrs. Cook
We have been doing our taxes ourselves for years and finally decided to use Capital Tax Service which was a GREAT decision!Nikki was quick and efficient even though it took me a bit to get everything to her. She answered all our questions and gave us amazing advice as to what we could do this next year to better prepare ourselves for future taxes.We will, without a doubt continue to use Capital Tax Service forever as they took all our tax stress away!
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May 2023 by Gil Pettegrew
I remain a long-standing client of Sandra and the Capital Tax Service team. They have always been great to work with and very thorough in both analysis and recommendations for my tax services.
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May 2023 by Jerry & Jan Edrington
We have been using Capital Tax svc for several years now and could not be more satisfied with their service. Friendly staff and excellent work make it a pleasure to deal with this business.
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March 2023 by Valerie Allar
My family and I come every year for the great service we get at Capital Tax Service. We love the family like atmosphere and the personalized help you receive, along with the peace of mind knowing you have highly trained professionals preparing your taxes.
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March 2023 by Jeanne Coulson
I have had nothing but good experiences with Capital Tax. They are always courteous and polite. They make you feel like a person and not some number. They go the extra mile when needed and make things less stressful.
