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November 2023 by Soraya Musselman
CMS Relocation & Logistics Shipping Co. & Nicole & Rex were very professional, executed ALL transactions with efficiency, Received responses to all emails within 24 hours, knowledgeable with Overseas Shipping Containers and Local Packing Companies who were professional and didn't waste any time getting the job done, Definitely a 5-Star Shipping and Moving Company. Highly recommend CMS Relocation & Logistics Shipping Company, Nicole & Rex.
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October 2023 by Aaron Laird
Bastri and crew were AMAZING. Large move including a grand piano, collector's motorcycle, and heavy furniture. Not even so much as a wear mark on anything. Bastri took amazing care of my wife with all of the questions, details, and decisions. He made sure that she was not overwhelmed and everything was well organized. We have always heard complaints about moving company issues and damaged furniture. We had none of that. No damage and absolutely no issues. We would definitely use CMS again, from our first contact with Rex Powell, the Residential Service Manager, to Bastri and his entire team. And we will recommend them to anyone who needs a moving company. Thank you so so much for taking such good care of us and making our move so easy and good.
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September 2023 by P&SandA MacDonald
Do NOT hire especially if you are moving out of state. Beware of a federal law, called the Carmack Amendment that resulted in my getting ZERO COMPENSATION for the 10 boxes & totes that United Van Lines PERMANENTLY LOST. Despite our move being booked nearly two months before the load date, rather than the moving truck immediately departing from WA state for TN, United put my stuff in storage. (We did NOT ASK or WANT STORAGE.) Delivery to TN was over a month after the Seattle load date. Moreover, all the protective padding that was put on the furniture by UVL Kent movers had been removed sometime during the move. Moreover, a loveseat and coffee table were temporarily lost. United attempted to deliver to these items to another customer in another state! And, then it took United another two months to deliver them. Yet, United does not have to pay you anything for these delayed items. After MANY calls, I got a $300 goodwill check; however, that ended up being voided. It seems the guaranteed delivery date means nothing to United. Furthermore, United demonstrated a complete lack of control of our belongings as they commingled them with other customers‘ things. Because of Carmack, BREACH of CONTRACT and NEGLIGENCE ARE IRRELEVANT unless the person moving can PROVE every item in a box was in good condition before moving. How does a person prove that? Moving is expensive; who would pay to move broken stuff? Attached photo is one of the many furniture items United damaged during the move, and that I got ZERO compensation for.UPDATE: The Owner at CMS, Kent (United Van Lines agent) that loaded our Normandy Park load just replied to my Review. My response: United Kent knew or should have known when they booked our move on June 18th, 2021 for the soonest pick-up date of Aug 5, 2021 that they could not fulfill their contracted service. There is no reason why United should have accepted the load & put my belongings in storage instead of immediately transporting my possessions. (That is a breach of contract.) My PODs were delivered and the vehicles were shipped were delivered on time. It is just United that didn’t deliver on-time, loaded & loaded, used several storage units, permanently loss 10 boxes, and damaged most of our furniture. Yes, it was two years ago, but a customer has nine months to file a claim, and then I have been in the arbitration process - which just resulted in Unigroup’s lawyer arguing Carmack that supersedes breach of contract and which requires a Shipper to proof that items in a box, (that United permanently LOST with United’s inventory sheet proving no description of the contents or the room it was sourced from), that the items in the box were in good condition before they were shipped. That is crazy. I’m not claiming damage to the items in the box, I claimed the completely lost boxes. CMS Kent is United, and UniGroup is it’s parent. Again, do NOT hire United as UniGroup is the parent company, and their legal team can void checks from its subsidiaries when you attempt to get some remediation through the arbitration process. This is relevant CURRENT news. Arbitration decision was just handed down last week. The arbitrator sided with United’s lawyer because Carmack is the law that overrides breach of contract. I am more angry now than after the move. United LOST precious photos and mementos of ours as well as all of our Christmas tree ornaments.
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September 2023 by V D
Bastri and Henry were incredible and unbelievably efficient. They came right on time, communicated clearly about the next steps, packed every piece of furniture carefully as if it was their own. We don't think half our furniture would have survived the journey cross-country had it not been the care with these two guys packed and organized everything. Thanks a ton!!!
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September 2023 by Esther Choi
Ilya, Andre, and Daniel do such an amazing job with each move and surplus pick-up on our campus. They are fast and extremely efficient with their time. I would highly recommend this crew to anyone dealing with a stressful move.
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August 2023 by Sima M
We used CMS while we were remodeling our house. They picked up our furniture and kitchen things, stored them, and brought them back. I was very pleased with CMS. They were professional and organized. In addition to furniture, we had 26 boxes. They had them inventoried with numbers and it was easy to account for everything as it was brought back in. I will thank the person that recommended CMS. I have open most of the boxes and there is no damage so far.
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August 2023 by Katherine Franklin
Wes and his team were top-notch for our cross-country move. Arrived on time with a friendly crew ready to work, and they worked diligently to get our furniture safely packed and loaded. They protected the floors, walls, and doorways and ensured no damage to our house. One of the easiest and quickest move-outs in all our Navy moves.I was unable to get to our delivery location to receive our HHGs, s Wes worked with us to get a date that a friend could be on site for delivery. She shared for delivery: "Wes and his team were very professional, well organized , and customer service oriented. Wes did a walk thru at the beginning and the end. He wanted to be sure at the end that we were satisfied with the delivery... made sure the things that had gotten missed in the check off were accounted for and that furniture placements were where we wanted them. They also made sure to leave the residence in good order,no trash etc. I took his info for future moves for ourselves or others. It was probably the easiest move-in I had done in all 16 military moves we made."
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August 2023 by Paul T
This my 4th time using CMS relocation services in the last 9 years and every time has been awesome. They take their time carefully wrapping all the furniture in blankets. The crews I have had for on load and off load have been great! Very professional and polite. **** my coordinator at the office was always there to take care of any concerns that came up and resolved them quickly and efficiently. Will definitely use this company again when and if we move in the future. Thanks everyone at CMS for a great job.
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July 2023 by Sydney Schmidt
CJ, Bella and Donna came and picked up cardboard boxes/paper from our move. They were friendly, quick and professional. Would definitely recommend! Thank you!
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June 2023 by Jamys O'Reilly
Bastri and his crew went above and beyond in helping us with our move. They were quick and organized and communicated with us every step of the way, even offering to get rid of a couch for us that we weren't planning on having them move. Would recommend!
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June 2023 by Andrew Sutter
Great people to work with and they treated my belongings like they were their own. I appreciated the attention to detail, thoughtfulness, and overall customer centric approach. I am going to be using the CMS again very soon!
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June 2023 by Jillian Gee
They started off by being over an hour late for the pick up. No calls no apologies. When they did arrive, they made very excuse as to why they could not do the job. Continued to lie to my face. Very unprofessional. Very sarcastic. If this is how they present themselves to customers how do they handle your prized possessions? Stay clear of this unprofessional bunch.
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June 2023 by Cody Stolz
Bastri and his crew were great. Got our house moved with 0 issues very quickly. I was impressed with their professionalism and will be using them again
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May 2023 by Chana Lotan
These guys are awesome! Would highly recommend for friends, family, and will definitely use them if I move again!They moved me twice in the last 3 months; out of my old house into storage and then 3months later out of storage into my new house. Professional, friendly, worked really hard, did everything to my perfect expectations! Really couldn’t have asked for a better move. I had Tom, Aaron, and Savri the first time around and Bastri, Aaron and Savri on the second move. Would recommend asking for Tom and his team, or Bastri and his team—their excellent!The crew at the office was wonderful too; Rex on sales and setup, and Toni on admin and customer service.Go with this Moving Company, you won’t regret it!Chana Lotan
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May 2023 by Tom “ICED HEAT”
Hired them for a long in-state move. Very impressed with everyone that works there. The workers are super efficient and super fast. They go out of their way to make sure you are happy and everything is taken care of. I had so way less stress , this company is AAAA PLUS PLUS PLUS PLUS.
