-
November 2023 by Travis
This body shop is amazing! They will definitely work with you to ensure you have a smooth experience from start to finish. Mark was amazing and extremely helpful
-
November 2023 by jaime padilla
Great service, they kept me informed of the process of the job and was completely a few day earlyService: Body & Trim
-
November 2023 by Michael Wainwright
The best automotive repair store ever. Mark Kanpetch was doing a damage estimate for my insurance company. My driver side mirror had been damaged in an accident. He was able to pop the parts back together and buff out the paint. My wife followed me down to pick me up. Mark saw her driver side door was dented and he pulled out the dent and buffed out the scratch. Now she doesn't need to make a claim. He told me to cancel the claim I started and that there was no charge. I've never been treated so well. Best customer service I have received ever.
-
November 2023 by Brian Huie
Loved the service, communication (both automated and personalized), and most importantly the work/quality control. If I’m unfortunately in need of their services again, I fortunately know who to go to in a heartbeat. Also USAA and NATIONWIDE network. Oh, and super helpful when I left something in the car - they helped me to my car and helped me get it during the service. Thanks so much and to everyone involved that I got to interact with or helped me without interaction!Service: Body & Trim
-
November 2023 by Evan Cousins
I’m not very good at reviews but here I go.First off, it’s no secret how slammed auto repair and collision shops are right now. So finding a shop let alone a reputable one is an absolute headache, to say the least. I chose Exhibition Automotive CARSTAR in Kent as my collision repair shop Transmission 2019 Mustang Premium Fastback Ecoboost and I had collision damage to the driver-side door area and window. I was very hesitant where to get my babie repaired at as I take immaculate care of her and wanted the chosen repair shop to treat her as I would, or at the least very respectful.Fast forward 6 weeks…and upon seeing my repaired babie I had just one word in mind, “Impressive”. I very, very seldomly give maxed out reviews (points, stars, etc) but Exhibition Automotive CARSTAR deserved all 5 of these. The exterior, cosmetically, (where the damage was) damn near looks better than before the collision. She was re-painted with beautiful high quality Glasurit. She was also washed well. Communication throughout the 6 weeks (which I appreciated greatly) was very professional and courteous. I really have nothing to negatively critique. This was my very first ordeal with Collision Repair and a Collision Shop and my experience with Exhibition Automotive CARSTAR in Kent was all the way pleasant. I recommend them highly.Thanks again Dave and the team
-
September 2023 by Kevin Le
The worst experience with the customer services. The receptionist and tech are arrogant and unpleasant responsive to customer. The receptionist book appointment and when I show up , they don't have my name on the schedule. I clearly understand the date she booked the appointment. After waiting two weeks for appointment, the estimator just come out and said the car need to be towed away and his shop cannot repaired and go someplace else . It is a waste of my time waiting 2 weeks to have his arrogant attitude to telling me go some place else. I spend 2 weeks on rental car , I would find another shop who can provide better service and respect customer than this Exhbition carstar. As compare to Service King Collision in Kent , they provide excellence services , polite and take my car in just few days.
-
September 2023 by Kevin L.
the worst experience with the shop. It begins with a call to schedule appointment. I was clearly booked for Thursday at 11 am and written down on my calendar. When I bring the car in, they don't have my in the schedule and said it is the following Thursday for estimate. After waiting for another week and bring my car in, the guy just look at it and said it is needed to be tow away and his shop cannot repair it. This show how arrogant and bad customer service they provide. It is only wasting my time to rent a car for two weeks and waiting for the appointment and they tell me to tow the car away and look for another shop. I would waste my time at their attitude at begining.
-
September 2023 by Mary Reed
I was recently involved in a collision accident where I was rear ended at a red lite. I'm a senior woman and felt totally alone. My auto insurer offered me a list of auto repair business in my area. I prayed and then choose Exhibition Automotive CARSTAR. It was a blessing for me. The entire staff was, not only experts in what they do, but so understanding, compassionate and caring. I now let everyone in my acquaintance about this business and highly recommend them.Services: Steering & suspension repair
-
September 2023 by James S.
Overall not a bad job on the repair. But scheduling and communication with this company was the worst.
-
August 2023 by Barbara K.
I can really recommend them for their fast service, knowledge and custimer service!
-
August 2023 by Jaz
Mark was great! He gave me weekly updates on the status of the fixes. Explained all the work that was done and did a walkaround with me. Can't even tell my car was in an accident. I appreciate how easy it was. Super personable as well when I came and picked my car up. Also - he coordinated my car rental pickup with Enterprise. Thanks Mark. Alex was super nice at the front desk!Services: Painting
-
August 2023 by Sally Veale
I had Done extensive research on the car I was gonna buy.i was so happy I had got the color and the pkg. I bought myself an XTS on Mother's Day. I was in love. It was totaled 9 days after I didn't know where to go to but given the choices. I chose exhibition automotive car star. Dave was so darn helpful, he made me feel at ease, he kept me in the loop with everything, what the insurance Co was trying to do ,what would be better options dealing with insurance although he wasn't "an agent" . I did not feel alone because of dave. 5 stars from me .for all the way around customer service
-
August 2023 by Angela Sanchez
Best customer service experience I have had in a long time. They did the most beautiful job putting my Toyota camry back together.Services: Tires
-
July 2023 by Courtney Westberg
I have taken my car here twice for repairs and I get it back looking better than when I brought it in. These guys do great work! Very friendly staff who go above and beyond. Thank you Dave and staff for all you do!Services: Painting
-
July 2023 by Dan Singer
Professional service, great job!From checkin to evaluating the damage to scheduling the repair and to doing the repairs they take your problems seriously and make ever effort to do a great job for you.Services: Painting
