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March 2024 by Jinli Xie
Update: Initially, I was not happy with Geico, but Tonya reached out to me and she was both professional and pleasant. She took care of my car and promptly updated my vehicle status, understood my situation, and provided convenient solutions. Tonya is very nice and professional, ensuring a delightful experience.
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March 2024 by Enji Cooper (yaneurabeya)
They’re not accepting estimates from private parties (glass or collision); only insurance estimates. I didn’t figure this out until I was 5 minutes away from the shop after I had booked online.
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December 2023 by Jym Reynold
Just sitting in their lobby and seeing black mold on the ceiling. Not to mention the impatience, and barely speaking English made it difficult to communicate with them.
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December 2023 by Khody Afkhami
They only take insurance jobs. You cannot pay out of pocket for repair work.
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October 2023 by Randy Begay
Terrible experience. They had my car for 3 weeks. Minor dents on the driver door. They painted the whole driver side and the difference in color is visible in the sun. You can clearly see where they started the paint and where they ended. Also red scuff marks on the trunk.
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October 2023 by Sorin Dean
DO NOT GO HERE!!!This is by far one of the worst body shops in western Washington, with a beyond unprofessional staff. It took them nearly 25 days to repair a single quarter panel on a midsize car, and over this 25 days they did not keep anybody in the loop they did not give us any proper information, and almost never answered the phone. I believe that Gerber collision and glass is milking insurance companies for as much as they possibly can at the expense of their customers. And this is not even to mention the absolutely SUB PAR body work, it’s clear that they do not train the preppers well whatsoever. If I could give no stars I would
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October 2023 by M Davis
With full disclosure in mind, my score of 2 stars is more of a guess made in a bit of a huff because there was no experience to be had, as they could not be bothered with my vehicle that's over 20 years old (apparently that's the magic cut off point in time), or the independent insurance company (who knew The General was a rinky dink outfit) that was to handle the payment.
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July 2023 by Xochitl Maykovich
This was the worst car repair experience I’ve had. Avoid.1. They tried to make me pay prior to doing any work, and it wasn’t until I got my insurance on the phone for them to back off. Car shops are so backed up (had waited 2 months at that point so I went forward with them because I didn’t feel like I had a choice)2. They told me to expect a month wait. It took them SEVEN WEEKS to repair.3. Their communication was horrendous. I started out getting texts updates twice a week, but that dropped off. I’d call the shop and the front desk didn’t know anything and nobody would call me back. It was infuriating.4. They did agree to meet me with my car at the light rail, which I appreciated enough to let everything go and wasn’t going to post this review, but when I got my car, the blinkers were going crazy. It was because they didn’t even put the light bulbs in. No way I wanted to deal with them so I just went somewhere else to get them installed because my hand couldn’t reach the blinker bulb. their incompetence cost me out of pocket of course.Don’t go here if you expect a reasonable time frame, basic communication, and your car to be in 100% working condition when you get it back.
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July 2023 by Marc D.
Poorest service in Arizona. Took my car in two weeks ago and never received a call back after Eric Estrada said he would orders parts and get back with me. Called after two weeks and receptionist covered for him saying he was out on "vacation". DO NOT BRING YOUR VEHICLE TO THIS FACILITY.
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June 2023 by Jennifer S.
I just received a voicemail for my roommate seeking to contact them over an alleged payment to him by insurance that should have gone to Gerber. I'm not sure how they got my number, but do not appreciate fear-mongering collection tactics threatening "collections, garnishment" and "destruction" of credit over $500. I am not your personal messenger and this is highly unprofessional on all counts. You need to make sure you have accurate contact information and not harass unaffiliated people. Thanks.
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June 2023 by Colleen S.
Took my car in Monday to get my back fender replace. They said it might take until Friday. On Wednesday we get the call that my car is done. Both my husband and I were at work. So guess what they did.....came to my work to drop off my car AND took my rental car back. Not only that, they washed and vacuumed it too. Thank you for going above and beyond.
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June 2023 by K D.
A shout out to Gerber Collusion - thank you for repairing the damage to my 2016 Chevrolet Colorado. After the front drive train was repaired, Gerber Collusion & Glass finished the body work which looks fabulous:)A huge thank you to Drew who was professional and texted updates during the process. When the damage to the driver's side was repaired and beautifully restored - Drew offered door to door service. He drove me from my home to the Gig Harbor business! I am enjoying driving my newly repaired and expertly painted truck this weekend and beyond - thank you Drew and Gerber!
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May 2023 by Troy Green
USAA members, please don't come to this Gerber Collision for service if you expect fair and respectful treatment. On 5/8, I went in to pick up my vehicle. It was covered in dust and spray. I asked to have it washed so I could inspect the repairs. After washing it, they asked me to take it look. It looked like they moved some dirt around with a quick hose down (see photo). The lady then told me it was my fault it wasn't clean and that I should have come and got it the same day it was ready to prevent them from getting it dirty. Sorry, I've never been at any car business we're it's my fault my car got dirty in their care. Then she left me hanging in the lobby to report me to the manager. 30 minutes later, they rewashed my car. I'm sorry, but if this is a part of thier 4 star quality experience, then I humbly ask my service brothers and sister to take your business elsewhere to avoid this level of customer abuse and frustration. They totally earned this one star.
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May 2023 by Mychelle Johnson
I called to reschedule an appointment for repairs and was told I did not have an appointment and that an appointment could've been scheduled with a closed claim.I have proof via text message that I had an appointment scheduled after the claim was supposedly closed. The person at the front desk whom Inspoke to on the phone was rude and when I asked to speak with a manager, they just left me on hold. I work in the medical field so I understand that it's hard to find good people and that it is busy, but to be treated negatively is not ok. I never recieved a call back either. I took the day off to get my car looked at for an appointment I had scheduled and the lady whom answered the phone didn't even care. No one tried to help me or accommodate me.You guys need to do better and have respectable staff. I was referred to Gerber Collision by an employee who used to work there because he said they do good work and they're really nice. I guess they've changed things up because no one there was nice to me and I never got my car worked on..
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May 2023 by Craig Hawkins
Horrible service, even worse quality of work (or lack thereof) plus every storage part of my truck was pulled-out and stirred with a stick. They stole every nickel I had left in my truck (I had a small coin dish in the center console that they helped themselves to….about $20), all my CD’s, a couple of brand new notebooks and took forever to do what little work they did provide!I am getting estimates from other shops to finish the work (after this stupid shop said they were done) and to repair what they broke and left behind. After everything is said and redone, I’ll be turning over all my documentation to my attorney.
