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April 2024 by Shawn Moody
Very warm and inviting atmosphere. I had a very nice facial and relaxing hot stone massage
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March 2024 by Rachel Kay
Services are great if you can ever get in. I’ve had multiple appointments canceled on me. I am wife, mom and business owner. My schedule is tight and it is their policy that as a client I loose my pre-paid service for cancelling last minute but I’m never accommodated when they cancel on me. I’ve tried rescheduling several times after my last appointment was canceled on me, day of, but am placed on hold for 10+ minutes every time I call. They offered to schedule via text but never follow through with actually scheduling the appointment. Don’t waste your time or money.
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March 2024 by Margaret
Most uncomfortable and bizarre massage session I’ve ever had. The use of lotion was very excessive, the whole massage was very disorganized and uncomfortable, he “massaged” my arms and legs for literal seconds, and although used a good pressure did not professionally massage anything. I’ve had a great massage last time I was there but that guy has left apparently. When I politely told the receptionist my experience she gaslit me and said “well he has 17 years of being in this industry” and “you did ask for light to medium pressure maybe that’s why” when the pressure wasn’t the problem he just pushed on random parts of my back most of the time. He also used a hot towel on my throat and ears for no reason and I’ve never had that happen. Came home feeling disgusting and had to shower just to get the lotion buildup off. Horrible experience.
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January 2024 by Jenna M
Do NOT buy ANYTHING from these crooks! They will take your money and never EVER let you redeem your services. I have no idea how this scam of a company is still in business!!
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January 2024 by Colin Caley
Nicole was fabulous! I'll definitely be back to see her. She gave me the best facial I've ever had!
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December 2023 by josh terry
**Buyer Beware!!!** Do NOT sign up for their monthly massage services! They will gladly take the $80 out of your account and NEVER let you use the sessions. I have had 4 appointments cancelled the day of the appointment due to “the therapist not showing up” save your money and go elsewhere!
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November 2023 by Steve Clark
I had a wonderful experience
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September 2023 by Venessa Vough
I have been a member for over 5years, I love the staff, everyone is professional and helpful. I love this location.
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September 2023 by Monika J
I had three different instances on which they make the customer look stupid or make excuses such as manager is out for a week or the person making appointments did not know, this and that. Stay away from them
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August 2023 by Deborah Elsbree Herron
My massage was very good. Colin did a great job with the pressure I asked for and he checked periodically to see if it was what I wanted. He gave extra attention to the areas mentioned - lower back/hip and feet. This was a terrific massage and a really good value.
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July 2023 by Deborah L Gates
My first professional facial was awesome. Esthetician Valerie was very knowledgeable and answered all my questions. She was gentle, and it felt so good. Front desk personnel were also kind and professional. The room and bathroom were clean.
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July 2023 by Angelica Kawasaki
I had a facial from Elizabeth and she was absolutely amazing. She provided exceptional customer service as well as an overall great experience. I will definitely be coming back to see her!
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July 2023 by Lori Cline
I'm a repeat client with Hand and Stone and am never disappointed. The front desk is always so courteous and thoughtful. I like that they are properly staffed and I never have to wait to check in and out.I appreciate the consistency in the facial service that I receive. Even if I see a different provide I can count on getting the same great product, in a very similar manner.There is never any pressure to purchase extra product and the providers are always helpful and willing to educate and share samples.The one thing I would like is if the rooms were a little more relaxing, more "spa-like". I feel it's just too bright to relax.
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July 2023 by Callie Holbrook
I’ve been a member for 8 years and I absolutely love my services. I see Colin for massages and he’s very attention to detail, professional, and takes any feedback well. Paula, Kylie, Elizabeth, and Chelsie are wonderful estheticians and make my face glow after each facial. The kindness of the staff and the skill of the therapists keep me coming back!
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June 2023 by Julian Young-Valdovinos
This company really lacks accountability and does not lead with service. Was given the wrong information about what I could do with my remaining massage and was given the run around. Instead of rectifying the situation they can only quote policy. Had much higher hopes. If you are given an introductory rate or gift by a someone I would recommend thinking long and hard about any kind of monthly subscription. Your wallet and peace of mind will thank you.The added star is for the actual masseurs who did great.* Adding on in response from business. Look up my file and y’all contact me with suitable options. I’d love to change my review but from speaking to MGMT already I doubt it. I await your call.Sent an email with no response.
