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May 2025 by J Dill
All the teller were friendly greeting me when I walked in.
Shelly very helpful. She was quick and efficient helping with my new account set up and deposited my check.
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August 2024 by Thalongsinh Thongdeth
great Bank tellers
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June 2024 by Andrew Zongus (Enoch)
Provided a great service an accessibility
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June 2024 by Andrew Zongus (Enoch anointing)
Provided a great service an accessibility
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June 2024 by Austin Quinonez
Worst bank ever
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April 2024 by Giang Nguyen
I recently visited a KeyBank branch and was taken aback by the negative atmosphere. No one greeted me, and the manager, Sarah, was incredibly rude to her staff. She never smiled and seemed to have a permanent bad attitude. It was a stark contrast to the usual friendly and welcoming environment I've experienced at other KeyBank branches. The employees looked unhappy, and the whole place felt unwelcoming. I decided to leave without completing any transactions. It's disappointing to see such poor management leading to a lackluster experience for customers and employees alike. Perhaps a change in leadership is needed to turn things around at this branch.
FYI It's surprising how Sarah's name keeps popping up in those negative reviews. Seriously, how does a manager with such poor customer service skills manage to stick around for so long? It's mind-boggling.
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March 2024 by Sadlynn Kutta
Bad customer service. Some lady on the phone, I didn’t get her name because she didn’t state her name as soon as she spoke to me but she being rude. BAD BAD CUSTOMER SERVICE
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March 2023 by Byron Adolfo Yaxcal Oajaca
(Translated by Google) Very good Bank, KeyBank excellent customer service and the best thing is that they ask you if you have any questions regarding what you need, I recommend this KeyBank Bank I hope you visit it soon, have a great day...(Original)Muy buen Banco, KeyBank excelente servicio de atención al cliente y lo mejor es que te preguntan si tienes alguna duda respecto a lo que necesitas, te recomiendo este Banco KeyBank espero que lo visites pronto, ten un excelente día...
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March 2023 by ไบรอน7 Byron7 P'Khang
Very good Bank, KeyBank excellent customer service and the best thing is that they ask you if you have any questions about what you need, I recommend this KeyBank Bank I hope you visit it soon, have a great day...
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November 2022 by Karlee Brimmage
There is one in particular person who has just gone above and beyond every time we go to that key Bank her name is Aubrey though I'm not sure if that's the right spelling of her name but that woman always goes above and beyond for us. Choose the reason why we keep coming back to that location if you see this thank you for always going above and beyond for us.
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They couldn't even casha My check that wa s$400.00 smh... been with this Bank for over 5 years too smh. This was from My work... smh
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September 2021 by Lilly Lala
Drive - thru lady... not having or showing the necessary skills to do something successfully.INCOMPETENTTry to cash check. She said i was not in the system. But i have banked at key bank for 20 years. Unbelievable how stupid this bank is. I will be closing my account here. Do not bank at this location if you need a smooth transaction. Terrible bank. Train your workers better i hope the corporate office reads this. Or maybe i will give them a call to inform them how incompetent the workers are.
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May 2021 by Chad D.
Horrible invasive experience. Manager that was opening my account was insinuating I was a criminal if I wouldn't tell her what exactly I wanted to do with my account. Threatened to freeze my account if I did any cryptocurrency transactions. Demanded I give my work supervisors cell phone to her for contact. After she found out I worked in healthcare and made 6 figures still treated like a criminal. She kept emphasizing all transactions take 4 days or more , don't expect faster service.
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August 2019 by Tuesday Kelly
If I could give 0 stars I would. Do not let the awards in the Branch Manager: Sara Munoz's cubicle fool you. Those awards do not speak to her character or customer service abilities. I was questioned as a criminal when I came in to file a fraud claim with stolen funds from my account. I expressed the hard week I had been having and to have this happen on a Friday of an already difficult 4 days, was heartbreaking. She showed 0 compassion. She told me the fraud case can take 10 days to be initiated and then up to 45 days to get my money back. She told me there was NO option in having my funds returned to me earlier, pending the investigation. The kicker? I find out 3 days later that an affidavit is able to be signed in order to receive my funds in 7-10 business days.. hmm that's odd. Thank you to Kevin Rhodes the Personal Banker at this branch. If you have to deal with anyone, I would recommend him and if I could give him 5 stars I would. I'm appalled by Sara's lack of compassion and customer service. What did I do to be criminalized and not valued? I'm not a "big fish" in KeyBank's pond - I get that, I live pay check to pay check to support myself but I'm a hardworking college graduate supporting myself every day and contributing to society. All I wanted was help from my financial institution who I've trusted with my hard earned money for several years. Shame on you Sara. Shame on KeyBank.
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August 2019 by Tuesday K.
If I could give 0 stars I would. Do not let the awards in the Branch Manager: Sara Munoz's cubicle fool you. Those awards do not speak to her character or customer service abilities. I was questioned as a criminal when I came in to file a fraud claim with stolen funds from my account. I expressed the hard week I had been having and to have this happen on a Friday of an already difficult 4 days, was heartbreaking. She showed 0 compassion. She told me the fraud case can take 10 days to be initiated and then up to 45 days to get my money back. She told me there was NO option in having my funds returned to me earlier, pending the investigation. The kicker? I find out 3 days later that an affidavit is able to be signed in order to receive my funds in 7-10 business days.. hmm that's odd. Thank you to Kevin Rhodes the Personal Banker at this branch. If you have to deal with anyone, I would recommend him and if I could give him 5 stars I would. I'm appalled by Sara's lack of compassion and customer service. What did I do to be criminalized and not valued? I'm not a "big fish" in KeyBank's pond - I get that, I live pay check to pay check to support myself but I'm a hardworking college graduate supporting myself every day and contributing to society. All I wanted was help from my financial institution who've trusted with my hard earned money for several years. Shame on you Sara. Shame on KeyBank.
