MultiCare Covington Medical Center

Most Recent Comments

• March 2025 by Inosia
  Stay away from this place. This is the most money hungry heath facility I've ever been to. They laughed at me when I questioned the 4200 charge for 15mins in a room.
  
  "We dont put band aids on for less than 2500."
  -the guy on the phone literally laughed at me while saying this word for word.
  
  I got separate bills from radiology, the Dr., and the hospital itself. This place is everything that's wrong with our healthcare system. Go anywhere else.
• March 2025 by Andrew Davis
  Terrible standard of care at this hospital. I took my wife to the ER for severe abdominal pain on February 14, 2025.
  
  Actually trying to get care was a nightmare. We were visited by the billing department, orderlies, and janitors. But seeing a nurse or a doctor was too much for the staff at this hospital. The charge nurse, I believe her name was Heidi, was rude and condescending whenever I asked for an update.
  
  So after 5 hours with zero care, we left. Any and all future hospital needs will be at Swedish.
  
  If you are keen on being ignored this is the hospital for you.
  
  Also, be advised to read any after visit reports as they falsified my wife’s medical records. She went in for an issue with her gallbladder and the staff wrote she came in for alcoholic pancreatitis. She does not drink alcohol nor was she having any issues with her pancreas, they straight up lied and falsified her medical records.
• March 2025 by Kaveh Saleminejad
  I know it’s pointless to write a review for the only 24-hour emergency center in the Covington and Kent area and many patients have no other option but to go there in an emergency, and that’s exactly why they don’t care about their patients. But if you have a choice, you might find this useful before going there.
  
  My 8-year-old son hit his head on the wall, leaving him with a bump and a congested nose. We took him to Multicare Covington Medical Center at 11:30 PM when there were only three other patients in the waiting area. A nurse briefly checked him and told us that only a doctor could order an X-ray for a child, so we had to wait for the doctor. Naturally, we expected this to take 30 minutes to an hour.
  
  We ended up waiting until 4:30 AM,five hours, without ever being seen by a doctor. Despite asking multiple times about the delay, we were repeatedly told that they didn’t have a vacant bed and needed to send some patients to the hospital first. However, we could clearly see them taking in other patients while my son struggled to breathe.
  
  At 4:30 AM, my son, exhausted and in tears, opened his eyes and begged me to take him home. And that’s exactly what we did, leaving without ever seeing a doctor.
  
  Again, I know they don’t care, and I know that for many people in this area, there is no alternative. But if you have the option to drive a little farther, do yourself a favor and avoid this place.
• February 2025 by obaid Shirzai
  I came in with the flu, struggling to breathe, with a severe headache and body pain. The wait time was outrageous—I had to sit in a chair for over six hours just to see a doctor. Despite my condition, the staff were unhelpful and rude. When I asked about the next steps, I was told I could either leave or security would be called to escort me out. Being treated this way, especially while feeling so sick, was completely unacceptable. The lack of care and compassion was appalling. I hope they take this seriously and make improvements to their service.
• February 2025 by Jesse Hagar
  My experience at the ER was underwhelming. The waiting area felt similar to other emergency rooms, but the patient room itself appeared to have been poorly renovated.
  Unfortunately, I found the staff to be somewhat incompetent, and the doctor, a young blonde woman, seemed rushed and dismissive of my questions. The nursing staff also displayed a lack of professionalism at the nurses' station.
  Overall, this visit left a negative impression.
• February 2025 by Sai Sam
  WARNING: Dangerous hospital and definitely avoid this place if you can at all costs. Building near empty and the doctors cannot be found. The first night doctor (Dr. Joy?) didn't put in the medication orders correctly and did one time instead of continuous. They left my partner in severe pain, the next doctor couldn't even be gotten a hold of by our care team physician from Swedish. And they would not fix the errors by the doctor the night before putting improper pain medication and non continuous orders. Then they never flushed my partners IV and with a clotting disorder, their IV got plugged up and the pain meds are the incorrect dosage left by the doctor could not even be administered. Leaving them with no medication at all on top of all the errors by Dr. Joy and the following physician whom cannot be found.
• January 2025 by Diane Clark
  As a new patient at MultiCare Covington, my first appointment was scheduled four months away. I called to confirm the day before my appointment and they told me that the doctor I set up with was not taking new patients. My second appointment was logged in incorrectly so that one was canceled when I checked the day before. That didn’t make sense to me. I switched to the Tacoma MultiCare with my appointment set again for months away. They called day before my appointment stating that the doctor would not be in the office. The time frame was almost nine months. Going to switch providers.
• December 2024 by Meredith Myers
  Good luck I was searched for no reason unbelievable rude mean staff
• December 2024 by Tyler
  Arrived here and front desk lady basically bullied me into giving my ss # even though it's illegal and technically only government agencies can ask for that. The billing comes along and despite getting 4 calls from blue cross saying they would cover the bill the hospital refused to run the insurance. Then when you call billing they never get back to you. Horrible experience all the way around.
• November 2024 by Dylan Kelly
  This place is convenient but evil.
  
  They also over refer other services to have specialists tell you to take a Tylenol and have a lie down, only to send you bills for thousands of dollars with nothing to show for it. Staff are mostly nice, we have seen some great doctors and nurses here, but would avoid this place like the plague if I could.
• November 2024 by Keels
  Does not listen to patients, charts incorrect information, nurses are hit or miss, some nurses and staff are amazing, others are so new or incompetent in the field they can't handle feedback or their jobs.
  
  Took a nurse, Alyssa, an hour to get my medication from the time it was requested, instead of her being able to offer a real explanation or apology for my unnecessary pain and nausea she just kept saying "I understand you need to be mad at someone even though I didn't do anything" ??? Thats the problem. You didnt do your job and it took over an hour to get a single pill. Because it took her an hour my nausea spiraled out of control that night and resulted in more time in the hospital, more medications, more medical intervention, because she couldnt listen to report from the previous nurse who told me she told her they were going to stay on top of it.
  
  The doctor response to my complaint "we dont schedule nausea meds"
  
  Then tell your nurses and techs. Cause thats what I was told was going to happen by a RN. That they would wake me up to give me meds because the nausea kept spiraling out of control.
  
  Alyssa needs to focus more on her job as a nurse and less on conversations with patients. She was so focused on random none medical stuff, medical needs falls through the cracks. You can very easily tell she is fresh out of school. She needs more on the job education and needs to learn to control her emotional outburst. Turning an entire medical care team against a patient because you can't handle your job responsibilities is horrible.
  
  I hope no one else has to experience her inexperienced "care" and inability to take feedback instead of actually listening to the patients frustrations. Why was every other nurse able to get that medication on time but her. Why was she the only nurse who couldn't plan on how long the pharmacy takes to bring up a medication? Can't order it before its due but then the pharmacy takes an hour to fill the request... you would never get medications on time? How does that makes sense?
  
  If you're not old and need serious assistance dont go to this hospital. They have no idea how to treat independent patients.
  
  The food is absolutely awful, if they had decent food I probably could've eaten and left much sooner, the food they server in itself is enough to make anyone nauseated. My order was mostly right but, always slightly off. Order strawberry jello, end up with orange. Order chicken gravy. Get beef gravy. Close. But gross.
  
  Despite my pregnancy progressing to having a heartbeat during my time in the hospital they kept trying to insist my pregnancy was non-viable. The idea of someone who has minimal experience with pregnancies and probably none determining viability shouldnt be scaring young women into taking medications that are untested in pregnancy and pushing them to take medications that can have negative side effects during pregnancy.
  
  I wish the good nurses at this hospital good luck, the ones who truly care about their patients. Not just try to cause them pain and retaliate for giving feedback about the lack of care they are receiving.
• October 2024 by Maha Nona
  Friends, on the TV🥰☝🏻.
  
  I’m really thankful for all the people working here🫡
• October 2024 by Jamie K
  Came here yesterday night as a direct admin from an ER and they forgot about me in the waiting room. I was told the doctor would come see me in the morning as I was waiting to be told what the plan of action was for my care and I did not see a doctor until I was in pre op for surgery which was 12 hours later in the afternoon. The nurses did not seem like they were best of their class and some were just rude.
• September 2024 by Lynette Winters
  I have multiple bruises in both arms with failed IV attempts from yesterday…not happy
• September 2024 by Uliya Stadnik
  I never leave ratings but I had to. This is honestly the worst urgent care that I have ever been to. The provider was so rude and aggressive. She spoke to me as if I was so dumb even though I am very, very educated. I had to have the nurse in the room with me while we talked about my condition and symptoms. I do not recommend this establishment. Also, it was extremely hard to be seen. I had to call multiple times.