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June 2023 by Jeannine Harris
Staff was very friendly but the store is small. Will continue to shop in Tukwila.
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May 2023 by Amanda Walia
Had a GREAT experience at this Old Navy today with my 5-month-old son, along with a full size stroller.> The Store was SUPER CLEAN and organized!> Had no issues with the stroller - plenty of space throughout the store.> Family Friendly, Stroller friendly bathroom. Clean bathroom with a clean sturdy changing table. This bathroom is BIG!> I was offered ROOM 1 in the changing room- TONS of space for the stroller, myself, and the clothes. Again, a nice BIG clean changing room.> STAFF: Was super friendly from the moment I walked-in to the moment I checked out. I even had to feed my baby a bottle midway shopping, changed him twice in the bathroom etc. Staff seemed to be very welcoming and understanding.*It’s hard all on its own trying to shop with a baby, so finding a store that makes that experience that much easier is such a relief.*To be Honest this was the first time I had walked into an Old Navy since I was in High School, but now after having such a good experience and finding some great items for my son along with a couple things for myself, I will be back.Thank you!
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May 2023 by Whitney
The sales associate didn’t give me a receipt. Items I got don’t fit and now I can’t return them.
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April 2023 by LNC Mom
This is a smaller store with very low customer footprint. It’s a little awkward when you’re 1 of 3 customers and the the retail employee asks if you (me only) needed assistance but not to others. It was obvious the employees eye non-white customers. I made a return and purchase. Most of the verbal exchange was interrogatory in tone rather than of helpful and cheerful. I do most of my retail purchases online to avoid this kind of interaction.
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December 2022 by Bonnie Maiorca
Got best winter sale ever, variety super, great quality, easy returns, happy staff
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September 2022 by Aisha Pleasant
Dear AshleyThe next time that you have a shopper that you feel suspicious about, you and your security guard shouldn’t make it so obvious. I should have put everything down and left your store instead of opening a Old Navy Credit card account but I’m determined to prove a point now. The way that you guys watched me I assume that you are part owner of the store,you own stock or they’re paying you 100k a year based on the way you guys watched me. I would assume when Old Navy takes a loss, it comes out of your pocket directly, nothing else makes sense. Lol.I don’t know if you racially profiled me today and felt I was suspicious because I’m a black woman or because I was underdressed but let’s be honest you don’t have to be a millionaire to shop at Old Navy. And by the way, I’m going to return every single item I purchased today and close my new Old Navy credit card account simply because my experience you gave me. All companies that make money want to retain business and their customers but because of you I will not be a customer of Old navy or Gap. The funniest part of it all is that I Own stock in the gap so technically I guess you work for me.You have to do better! Have a good day!
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September 2022 by Heather Allen
Need a better filter. Lot of product.
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July 2022 by aisha miller
Dear AshleyThe next time that you have a shopper that you feel suspicious about, you and your security guard shouldn’t make it so obvious. I should have put everything down and left your store instead of opening a Old Navy Credit card account but I’m determined to prove a point now. The way that you guys watched me I assume that you are part owner of the store,you own stock or they’re paying you 100k a year based on the way you guys watched me. I would assume when Old Navy takes a loss, it comes out of your pocket directly, nothing else makes sense. Lol.I don’t know if you racially profiled me today and felt I was suspicious because I’m a black woman or because I was underdressed but let’s be honest you don’t have to be a millionaire to shop at Old Navy. And by the way, I’m going to return every single item I purchased today and close my new Old Navy credit card account simply because my experience you gave me. All companies that make money want to retain business and their customers but because of you I will not be a customer of Old navy or Gap. The funniest part of it all is that I Own stock in the gap so technically I guess you work for me.You have to do better! Have a good day!
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June 2022 by Aisha M.
Dear Ashley, I called your store after I finish shopping, You're the store manager right? The next time that you have a shopper that you feel suspicious about, you and your security guard shouldn't make it so obvious. I should have put everything down and left your store instead of opening a line of credit with Old Navy but I'm determined to prove a point now. The way that you guys watched me, I assume that you are a part owner of the store, you own stock or they're paying you 100,000 a year. I would assume when Old Navy takes a loss that comes directly out of your own pocket, nothing else makes sense. Lol I don't know if you racially profiled me today and felt I was suspicious because I'm a black woman because I was under dressed, but let's be honest you don't have to be a millionaire to shop at Old Navy. And by the way, I'm going to return every single item I purchased today and also close my new Old Navy credit card account simply because my experience that you and your security guard gave me. All companies that make money want to retain business and their customers but because of you I will not be a customer of Old Navy or the gap. The funniest part of it all is that I own stock in the gap so technically I guess that means you work for me. You have to do better. Have a good day good day!
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May 2022 by Lisa Fagafa
Product availability gets a 5 star. Customer service -5 star. Not sure why we were the only family being "followed" out of the three instore. My favorite I was handed all of my items and not offered a bag. When I asked for a bag it seemed to be an inconvenience for the young ladies at the register. So sad ?
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April 2022 by Kira L'Heureux
Very clean, good clearance section
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September 2021 by V O
Manager at this location is very rude and unprofessional. I was at this location the other night to buy my little cousin some bike shorts with my merchandise return card i still had a credit on but they didn't have her size so one of the employees said she would order it online for me to have it shipped to my home. She processed the merchandise return card then i still had a small balance left over so I was gonna use my debit card but for some reason the card reader wasnt reading it so she called the manager and he told me ypu can't use merchandise return cards for online purchases and my response was that ive done it before and asked how come i cant do it anymore. He told me "OK SO GO HOME AND DO IT"Btw you can use a merchandise return card to make online purchases i have done it in the past and just did ot again the day after i was at the store.
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August 2021 by Ryan Williams
Great experience with store employee, Rebecca. Knowledgeable, customer service pro, and helpful in the extreme. Making sure her customers are able to make use of every sale.
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June 2021 by Nick N
Very, very friendly staff members work here. Everything is always clean and well organized. I have been an Old Navy shopper for more than a decade, so I am really happy that Kent now has a location.
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May 2021 by Katy Laurencio
The store was nice & clean & they were cleaning while I was there. The girl who waited on me for my return from online shopping was especially nice & I continued to shop & everyone was very helpful, the store itself is very bright & cheerful just like the employees
