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November 2024 by Kjell Lyso
They don't answer their phone. On hold for 1.5 hours. Got hold of technician via his cell phone I got when he called me on initial delivery of oxygen after we got home from hospital. My wife is out of oxygen in the bottle as of Friday. The portable machine only works for 40 minutes on a battery charge. Power keeps flickering on and off in this storm.
If we lose power, my wife will be out of oxygen!!
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November 2024 by Christina Nasset
Fixed my problem in record time.
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November 2024 by Glenn Alkinburgh
An email I just sent them. This company is a joke!
FYSA. This will be the last time I order my supplies through Performance Home Medical (Should be called Lack of Performance Home Medical, IMO).
I originally put this order in on October 22nd. It wasn't until November 1st that someone reached out to me to inform me that they weren't sure what exactly type of mask and headgear that I needed. Seriously... 10 days to tell me you didn't know something that you should already know?
I called you back that same day, Nov 1, and they reaffirmed they didn't know what I needed, that they didn't have a record of it. I said "really? It's the same exact thing I already ordered from you over the summer"... "oh, let me double check" she said... "yep here it is, sorry about that. we'll get that shipped out within 5 business days"
This morning... 2 weeks after that call... 24 DAYS after originally ordering, I get a notice that it's shipping, and UPS indicates they don't even have the package yet?!?
So, what, I've got another 5 days until I actually get it? This is such a joke. Almost a month to get the stuff that I needed a month ago! My headgear doesn't even work anymore.
You should all be embarrassed.
Last time... you've lost my business.
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November 2024 by Kirby
Great help
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October 2024 by Anton Zingman
Eddie was very helpful and explained everything that I needed to know to start using my machine to get treatment in my sleep
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October 2024 by Ophelia E.
Don’t put up the phone or call back. Can not get my son supplies! SMH??
And hung up in my face because I got angry about my son not having his breathing supplies when I was able to get them on the phone.
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October 2024 by Lorne Dyke
Very disappointed with lack of customer service! Ordered supplies mid-June prior to retirement (insurance change) end of July. Successive delays, costing me and medical provider needless work, followed by order cancellation weeks after Medicare detail provided. Horrible customer care; taking business elsewhere!
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October 2024 by Linda Anderson
Very good very nice and very kind pleasant and friendly would recommend to anyone to see
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October 2024 by Paul Brienen
Great service, thanks!
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October 2024 by Wyatt Carlock
Eddie helped me out last time at my appointment. Very kind, calm, reassuring and I felt very comfortable with him taking care of my equipment. Thank you Eddie!
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October 2024 by Mfumu M.
They are all about getting paid and harassing you with threats of collection to get paid. Even when they have had your insurance details in their records for 2 months, you have spoken to them multiple times.
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October 2024 by Lei Pomale
Shannon was very helpful and explained every detail well. I appreciate her thoroughness.
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September 2024 by Stacey D.
Eddie at Performance Home Medical was absolutely wonderful to work with. He guided me through options, provided helpful information for all of my questions, and was positive, calm and easy to work with. I won’t go anyplace else now for my CPAP needs.
I also want to say that everyone I’ve spoken to at PHM has been so professional and helpful. I feel grateful.
Thanks Eddie and team!
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September 2024 by Mylyne Cancio
Shannon is very friendly, knowledgeable, patient and clear with all the explanations and demo. She is an asset to PHM. I am so pleased and grateful that she was assigned to me.
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September 2024 by Haris Svraka
Very nice excellent customer service
