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March 2024 by Bren W
I started renting here in March 2023. Within six months my rent increased $50. Today I just received another rent increase notice. Effective May 1, 2024 my rent will go up another $50! That's a $100 increase in just over one year! What gives? I rent a corrugated metal non-heated box! Public Storage cannot possibly justify such ridiculous prices. They are about to lose a good customer. I am on a limited income and have to find a more reasonaby-priced storage option. I agree with the positive comments about Norma's friendliness but she told me my rent would hold steady - that is one reason I chose this place. Even Norma let me down.UPDATE: About an hour after I posted the above, Public Storage sent me an email saying that because I am a loyal customer, "we are delaying your rent increase for your storage space". I appreciate the quick response to my complaint. However, my monthly rent will still go up to $220 starting in August - a $50 increase from my current rent. At least I will have a little more time to find a less expensive rental.
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March 2024 by Pat Ventura
This is a wonderful storage site and Norma is what makes the difference. She’s friendly, efficient and takes care of all questions. Always good to see her.
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March 2024 by Derrick Jones
Norma was very informative & very helpful in my transition, she always go above & beyond the call of duty, she were easy to understand & made sure you were a satisfied customer.
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March 2024 by Ismene Lubin
Since I rented in this facility, Norma has been very helpful with all of my issues. She’s an angel and I’ll recommend this property to my friends.
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March 2024 by John Freeman
Norma was very wonderful to work with. Very easy to understand and explain things very well. And will recommend her to my family and friends.
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March 2024 by Amanda Fann
Norma, Thank you for your help today, you are so kind.
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March 2024 by Joram Kimani
The facility in general is at its own ratings from the receptionist up to the management ai all time
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March 2024 by YASIR AL ALOOSI
I met Norma and she helped me with my inquiry. She was nice and perfect. I thank her so much.
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December 2023 by Melissa Hardgrave
Norma is a dream! The absolute best energy, was very thorough, and friendly.
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December 2023 by Elise Dela Rosa
All the workers at Public storage 244th SE Kent area are very knowledgeable at what they do,what they offer, and very accomodating and nice!Also so far this place is very safe and no reports of missing items at storage and very clean.I wanted to special mention a very nice lady Mrs. Norma who showed us many sizes of storages because at first we were indecisive what size to get ,she was very patient with me and my husband and went over the top to help us and computed everything right and made sure we get which is right for pricing and size!very knowledgeable at what she does!overall very happy!thank you so much Mrs Norma!!
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November 2023 by Lucas Phillips
Norma was extremely helpful with everything I needed to take care of.
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October 2023 by Ziad Kemal
Teuila Is the best manager she helped us a lot and I’m happy to get a storage room by her and definitely recommend if you guys need storage room to check her out.
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September 2023 by Lane Hansen
NIGHTMARE.RATS. NO CUSTOMER SERVICE.when I opened the door to my unit there was a dead rat. I could also hear more scurrying around in the ceiling. This place is infested, and there was no one in the office AND no one would answer the phone to help remedy the situation. Don't let your stuff become rat infested, and don't deal with the complete lack of customer service
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August 2023 by Tracy Waldron
Just Met with Norma and she did a fantastic job helping us with getting a unit and providing all the information necessary to get us started!! I highly recommend!!
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August 2023 by Juan Solorzano
Norma gave me a nice storage space. She was helpful and nice person. Thank you for everything.
