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March 2024 by Tommy Gantz
Today had a major issue with my unit, and I was fortunate enough to have Nicole assist me. Nicole was the epitome of kindness and compassion. She listened attentively, showing genuine concern for my situation, and immediately set to work to resolve the challenge I was facing. Her approach was not only professional but also incredibly empathetic, making what could have been a stressful experience much more manageable.Nicole went above and beyond to ensure that everything was addressed to my satisfaction, displaying a level of dedication and commitment that is truly rare in customer service today. It's clear that she truly values the well-being of customers, and her efforts significantly impacted my experience in a positive way.I am immensely grateful for Nicole's assistance and would like to commend her for her exceptional customer service. Her compassion is a testament to her outstanding professionalism and the high standards she upholds in her work. Thank you, Nicole, for turning a challenging situation into a positive resolution. Your hard work and dedication are truly appreciated!
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March 2024 by Aja Johnson
Nicole is very experienced and helpful. I was able to get in with no problems and with understanding. I recommend this place for its price and great staff.
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March 2024 by jorge Ramos
Nicole great service always take care.
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March 2024 by Arthur Nairn
Nicole handled all of my needs timely and with a friendly smile. Great place, love to come in and see her again.
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March 2024 by Ifraax Elmi
I just rent a storage here and price was very good, Peter help me and make sure everything was set for me before I leave the place. I am already loving the place!
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March 2024 by James Franklin
Good management!
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March 2024 by Pepper mint
Fast and friendly serviceThanks for your help Peter
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January 2024 by Steven Tolenoa
I definately recomment this place. If you need a storage look for Peter. He handle everything you need so smoothly and his a very kind and nice man. Appreciate his service so much.
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January 2024 by Marlon Amaya
I had a very good experience with Peter, very patient, excellent personality, he deserves all the stars
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January 2024 by H.J. Valenzuela
Peter was an exceptional individual. Very friendly and prompt. Extremely informative and made the decision to rent easy. Thank you!
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January 2024 by Derek Cass
Peter was very pleasant and explained everything very clearly.*****
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December 2023 by Gregory Meeker
I had the same problems as Leslie B….rat infestation, rat droppings and urine everywhere, ruining a bunch of my things, dead rats….rate jacked up from $115 to $384 over the course of my rental….promise of rate decrease that actually became an increase….management giving lame excuses that they only do what the computers tell them to. I be actually called the office anonymously for the rate on my sized unit and was told it was $215! But, their SkyNet system told them to charge me $384. See attached pictures for rat evidence. Don’t rent here, at least not until humans actually start managing the place and the health department shuts it down to get rid of the rats.
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December 2023 by Bia Hall
Nicole was very nice and such a hard worker. but the lady over the phone was absolutely atrocious. She showed no manners and spelled my name incorrectly then had the nerve to get an attitude when I tried to correct her. She left out the insurance fee otp and tried to take down my card information and charge me, saying it was only ( $70) without even telling me insurance is mandatory (another $170) Do not trust calling over the phone to that evil lady. Go right in to speak with Nicole and she'll set ya right.
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November 2023 by Noritza Mier
I definitely recommend this location! I totally forgot to get his name but the guy who helped us out was very helpful, explained everything in detail and was very patient with us even after we had so many questions. He explained to us everything we needed to know of how to get around the storage. And he even showed us how to use the app. I left feeling very confident about my new storage unit.
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November 2023 by Leslie B
I had a massive rat infestation in my unit with holes chewed through next unit’s walls into my unit and found massive amounts of rat droppings and urine all over my stuff. Moved stuff around and found living and dead rats everywhere. Also, don’t let their ‘low rates’ fool you either. My rate started at $115/month but ballooned to almost $400/month over the course of my rental. Plus, they raised my tent twice when I was told my rate would be decreased! When I asked about this, site and district manager both told me that it was due to their system’s algorithm determining my rate. They don’t bait the rats, but they definitely bait and switch everyone who rents there. The place is a corrupt public health hazard.
