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March 2024 by Cedric D
Kiki property manager was amazing. Pay her double as she is worth it
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March 2024 by Keeton
Rude, assuming staff.. in my experience. Also signs of rats, I haven't been here long
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March 2024 by 2inthe Pink
Where do I start this place is a arm pit of storages and TONY! is the stank that comes off it. IM NOT JOKING!I've been profiled discriminated and disrespected from being locked out multiple times for leaving 5 minutes ,literally 5 min after hours, to being accused of theft and found not guilty with no apology. I've been harassed by Tony and asked (why do I go to my storage so often) and if my truck leaks one more drop of oil I will be kicked out! All the rodent reviews are true. NO FACILITIES WHAT SO EVER SO GO BEFORE YOU COME ! no climate control. This place charges way to much. I will never rent there again. In fact it should be torn down and rebuilt under new management. Not happy can go on forever ....
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March 2024 by Jeffrey Mannin
Where do I start, the manager here Tony Amazing very informed, I can ask anything he can't answer because he has answered every question I've thrown at him and always gives me updates on what's going for my storage and promos situations and all that. I mean yes my storage got broken into but as soon as they knew, I knew thanks to him and making sure everything was reported and since I pay my insurance everything was covered. Best customer service I've ever had with public storage this dude should be there mascot.ao thanks public storage for hiring him and please he always goes beyond for us and your company he deserves employee of public storage all the way around. If it wasn't for him I probably would have moved on from public storage but due to him being the guy he is its the reason iim gibing this review 5/5 stars.
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December 2023 by Monica Taylor
The rent was raised by almost $100 for a large storage unit ($330) and I couldn’t bring the majority of my stuff with me, it was covered in rat urine and poop. The rats chewed my crib, parts to another bed and peed and pooped everywhere including chewing their way into a box of baby items. The gap that is left between the ground and the door also allow moisture to come into my unit and most things even those nicely boxed and taped shyly were damp and ruined and everything was also covered in cotton from the cotton that was in the air in spring. There were spider and spider eggs all over the unit as well. I would suggest ANYWHERE over this location.
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December 2023 by Teré Lynne
WOW!!! TONY!!! I just met him today! WHAT A BLAST!!! It was actually fun to pay my bill. He listened to ALL of my COMPLAINTS, took them past his ears, and then into proactive manifest ACTION!!!!!!! WHAT AN INCREDIBLE BOOST TO MY DIFFICULT DAYS!!! HE IS A KEEPER!!!!!!!
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October 2023 by Michael Moll
Good location for what I needed, the office was spotless and the grounds were in good order and clean. Tony, whom I read reviews about, was an excellent customer service representative and made the ordeal of starting the rent process very easy and pleasant.
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August 2023 by Letz Padonna
I have no bank accounts.I'm a street entertainer.Cash in hand, and usually at the last minute.No one at the location to take my cash, nor the cash from the other people that were waiting around for someone to make the payment to.I rent a room in a house with a yard for $490.My storage is $570.It doesn't get easier... Every year, the storage gose up.Eventually, Tony is here to work with me, now that I'm two hours late getting out to make a living. I don't blame him if they won't let him put up a message near the door that tells us when they expect to return.As my income is unique and variable and cash, we have worked out how to communicate when this happens.It won't change the amount of cash I earn, I had one day off in July because I had to.It should help avoid a late fee that I cannot afford.The fourth star is for Tony.
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August 2023 by K F
Excellent customer service!!!Tony is awesome!
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July 2023 by Harry H.
After a double charge after our initial move-in, I spoke to a man named Jeff about a credit. In 74 years I have never been spoken to in this manner. He is easily the rudest customer service representative that I have ever encountered.In addition, you think they could have at least swept up all the rodent droppings.
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June 2023 by Carolina Aranda
Tony is the best property manager .. He helped me out with the app and answered all my questions ..
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May 2023 by K S.
Great customer service at this location. Good deals online! Best pricing around for this area.
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April 2023 by Natalie
The rent just went up from $156 to $198. There are rats living in the bait trap we have to use as a door stop, never any carts to use in the almost 2 years I have been here, the Pins to the hinges on my unit were removed like someone tried to take the door off and no footage for the camera was available??. And yet they want to charge more. I would not recommend this place.
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March 2023 by Paul J.
In less than one year, the rent went from $98/month to $161/month. As an added bonus, my stuff was covered in rat urine and feces, several items, some formerly very valuable, were rendered unsanitary or ruined completely. Reported this to management who is obviously somewhat limited in their ability to do anything about this other than call the Orkin folks out to place ineffective traps. The Regional manager gave me 1 free month but that doesn't come close to what it will cost to replace my ruined belongings. Fortunately I had great insurance and will be compensated, and the insurance company will go after Public Sewage for the damages. Couldn't get out of here fast enough. Also had bad experiences with Public Sewage in Santa Barbara (Goleta) where we stored items for my elderly mother who had to move due to illness. The company cares only about getting your rent dollars. Go elsewhere if you value your belongings and don't want to get screwed with exorbitant rent increases.
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February 2023 by Jamie Hoffman
I would recommend staying far away from here. They have a big rat issues and the response I got from office attendant was basically "yes we know we are bringing terminx out every so often" As you can see from so many other reviews this is not am isolated incident and they are obviously not caring about it since you see similar reviews over time. I wish I had read the reviews before I ever moved in.
