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March 2024 by Linda Runquist
Amanda gave us excellent customer service. She provided all the instructions for the rental with great detail. Thank you, Amanda!
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March 2024 by Blessing Jackson
Kiki , So very Helpful with my key situation and getting the door fixed. This employee is Definitely a great benefit to your company. Keep up the good hiring practices like Kiki. Thanks Public Storage, Great JobGod Bless You ✝️
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January 2024 by Lucas Pérez
Audra she very helpful to rent a my storageVery happy to rent at this place the was my 2 timeAlways have good experience
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December 2023 by Robert
!!! DO NOT USE !!!Multiple units broken into. Take no accountability or help to make it right. Policy seems to be to disavow and deflect any accountability.Say they monitor video feeds from cameras and did not. Say it’s a secure facility. It clearly isn’t.Break in was during a Sunday night and no one was monitoring cameras. No security walkthroughs or drive bus done that would have identified this in progress.They will not file a police report when their equipment is what failed. If their flimsy equipment that they provide was more robust break in would have been thwarted.Will offer for you to self move your stuff to a more secure location in upper floors. But won’t offer to provide a more secure door mechanism.Tens of thousand dollars worth of stuff much of it irreplaceable taken.I paid more than the going rate in the area because I was assured this location was safe.It isn’t. Cannot emphasize enough to not trust your belongings to PS.
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September 2023 by Jay Q.
I just noticed that after 4 years of renting a space here, i am now being charged more than double the advertised price for larger units at the same location. when I complaine, the agent pointed to the rental agreement being month to month, and said I was SOL. that says to me that this is an intentional bait and switch and their advertised prices are intentionally low balled in order to mislead people into the belief that they are getting a fixed price.Im moving to a place storage unit as soon as I can find one and recomme against ever tenting with these scumbags.
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August 2023 by Autumn
THIS PLACE IS TRYING TO CHARGE ME 168 DOLLARS FOR A MONTH I DIDNT EVEN HAVE A STORAGE UNIT !!! I WAS MOVED OUT ON AUGUST 1, AND ON AUGUST 3RD THEY TRIED TO CHARGE ME 168.00!!! ABSOLUTLY RIDICULOUS!!!
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August 2023 by Sara M
Staff was friendly and Bianca was able to find me a great deal for my last minute parking needs.
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July 2023 by Denae Bradburn
This public storage is a great place. The customer service representative that helped me at the front desk, Jaelin, was very personable, professional and friendly! She helped me set everything up quickly and was so authentically kind that I felt very welcome. The area it's located feels secure and safe to access. I think I'll be very comfortable keeping my things in this space.
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May 2023 by Holly T
I’ve worked with this storage facility for 1.5 years now and have had nothing but positive experiences with the team at this location. Jaelin is a wonderful partner to work with. She has a high level of communication and genuinely cares about the customer experience. I would highly recommend this location!
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April 2023 by Justin A.
Zero stars if I could.Do not rent from Public Storage. Do yourself a favor and invest in a more secured location with an attendant and security on off hours. This specific location has no security. From 6a-9a and 6p-9p it's free reign for anyone.I was broken into twice. Two different units. Two different weeks. Two different floors at this location. There are chronic break ins from what the Kent Police said. The property manager, Jaelin will not disclose that to you obviously, but do not be deceived by these reviews. The property management has a nonchalant attitude about these break ins. My units were not the only ones broken into. My direct neighbors and down the hall neighbors were burglarized as well.The thieves got personal information, my TV's, about 15 boxes, all of my ski gear, and more. It's been a traumatic experience for me.I moved out of Seattle, but was in the process of buying a home. When I closed on the house in March 2023, I was ready to move out of my units. I called and let Jaelin know of my move out date. A week after that call, my third floor unit got burglarized. I immediately contacted my movers to bump them up. I called back to let Jaelin know the new move date. A week after that second call with the revised move out date, my second first floor unit was burglarized. (Only 1 week apart!) I let the Police and Detectives know of these sequence of events.This has caused me high anxiety and to be quite frank, it has been a crisis for me.Be forewarned.
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March 2023 by Sharon Clarke
Jaelin is especially helpful. I have an odd thing in storage, so a lot of my requests are odd amd she has dealt with everything with a good sense of humor. A great experience!
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March 2023 by Jill
Jaelin has excellent follow through and does a great job. Polite and efficient. Very helpful with all my needs.
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February 2023 by Ivan M
Their manager Jaelin was really nice. Loved her bubbly attitude. Really informative and straightforward. Not a lot of managers are like that nowadays so this was a rare occurrence to me. she even helped me move in a day early without any issues. The place is really clean and pretty tidy. Had no issues with my move and would definitely recommend going here for your moving needs ?⭐️⭐️⭐️⭐️⭐️Property# 07047
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February 2023 by Amanda Andrade
I would rate them 0/10 if I could. Have been renting a storage unit with them for over 2 years through auto-pay. When the rate increased previously, I was sent a notice prior to the increase to let me know my auto-pay amount would increase.This time around, I was sent NO notice to let me know the rate was increased again. You can imagine my shock when I found they had been withdrawing significantly more each month than what I expected.They agreed, contractually, to send notice of increases in price ( "as disclosed in notices that PUBLIC STORAGE will send to you" ) and broke their contractual agreement.I don't mind increased prices of services, I understand it happens with inflation. I do mind when you are sneaky about it.Untrustworthy. Unethical. Would not recommend.
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November 2022 by irwin bailey
The representative was very helpful, knowledgeable, thorough, and curtious.