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January 2024 by Kathryn R.
The selection is great and we found what we were looking for. We had such wonderful service from Ian. Even though he was attending to multiple customers at the same time, he was thoughtful, cheerful, and caring for each of.
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November 2023 by Lori Sabo
Really great selection of quality shoes and sandals. The owner needs to send in some secret shoppers, because the gal that helped me was barely friendly or helpful and acted like I was an inconvenience to accomplishing her store chores.
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November 2023 by Melissa M.
This five star rating is not for the shop itself which is welcoming, bright and well organized. It is not for the selection; which is dazzling. To find myself surrounded by shoes that are beautiful and KNOW they are also healthy for my feet is a gift but it is not even for the shoes. I can buy them on the internet. From my comfy armchair at home. THIS REVIEW IS ALL ABOUT A SALESPERSON. Her name is UNIQUE, and that she is. I come from a lifetime managing personnel in the restaurant and retail industries. I know exemplary customer service. It is now so rare for me to experience I truly almost burst into tears the first time I encountered Unique at Gentry's. The experience was transformative. Her genuine warmth, her expertise with her stock, her general knowledge of foot health, absolutely transformed. I am certain I will never buy ANOTHER PAIR OF SHOES ANYWHERE ELSE and if I should have to (because I move or because Unique gets a different job) I will compare every other shoe buying experience to my time in her capable hands. If you might be thinking this stellar review is too much, I double dare you to just try the Unique experience. If buying shoes with her does not feel more like a massage, a manicure, the prefect martini with a kick ass bartender, coffee at the Ritz, challenge me here. I have been telling anyone who will listen to drive all the way to Kent to buy their next pair of shoes. I also tell them to call first. If Unique is not working with you, the experience is not the same. I gave it a try, letting three other salespeople give me a hand. Don't you try it. You need the amazingly curated selection, the oriental rugs, the ample parking, and the bright sunlight at Gentry's but it is all pointless without Unique.
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November 2023 by Dm R.
My first visit was over a year ago and since then, I continue to go back. I'm not sure how she spells her name but Unique was not only professional but she was helpful, knowledgeable and had a pleasant personality! Her expertise was very helpful in the women's AND men's shoes. Also, with the back wall products that helped out my Birkenstock leather tennis shoe purchase for my sister and insoles for my son. Thank you Unique for making my shopping experience pleasant and giving me knowledge of shoes I probably wouldn't purchase if you didn't share your knowledge of the total shoe. (Your warm personality and expertise keeps me coming back)! If you ever get a bad review, it's because THAT PERSON was having a bad day and took you down with it. Keep smiling, sharing your knowledge and expertise. ALWAYS a nice visit just coming inside to see what new products OR sale items are in stock!!! Oh, my last visit there was a Nancy there that helped me. (Nancy, if you are still there smile sometimes and make the customer feel welcome)! You seemed to be holding back when we were talking. Maybe it was because I didn't purchase anything, I just had questions about shoes. One more thing. I absolutely LOVE those laces I purchased...definable will be back for more colors. I do not like to tie my shoes and those were great!!! Thank you Gentry shoe store staff!!!
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September 2023 by Jill Mursewick
Great service and great brands of shoes. I bought a couple pairs of my new favorite brand "Taos". Love the look, fit and comfort. They cost a little more, but worth it. The service at Gentry is excellent.
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August 2023 by Robert Nancarrow
I've been shopping with the folks at Gentry since they were still on East Hill. Friendly staff, offering a curated selection of only the best for your feet. They've always been knowledgeable and helpful in helping me with my purchase, even as a non-enthusiast just looking got extra support for while I'm on my feet. Worth every penny you spend here for premium footwear.
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August 2023 by Joleen Denman
My mom (75) and I went here this evening to browse their selection as we were each looking for a certain type of shoe. I’ve been telling her for awhile that she really should prioritize shoes that are good for her feet, and comfortable. We each found something that perfectly fit the bill! Alyx assisted us and she was very patient with the many pairs of shoes my mom decided to try on. She even asked questions about my mom’s foot shape and gave her guidance on what to say or search for anytime she’s shoe shopping in the future! Overall we really enjoyed shopping locally, trying on shoes and having a shoe expert there to help us out. We will definitely be back!
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March 2023 by Liz T.
Haven't purchased my shoes here yet, but did put a pair on hold. Definitely 5 stars for the customer service. Both associates were very kind and helpful. Even if I don't purchase this pair of shoes here, I'll be going back here in the future and recommending them to others!
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September 2022 by Kristina Holmes
I love this store. Every single shoe in there is comfortable! If you're looking for comfortable shoes most places have unflattering shoe ware that aren't stylish. Gentry's stops all of that foolishness. Why can't you be comfortable and cute at the same time?? The store has a calm vibe, and the customer service is great. I highly recommend this store. Go check it out for yourself.
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September 2022 by Fried Tao
I needed some serious shoes for an extensive walking tour. Thanks to Alyx and Unique, I was quickly able to try out a bunch of brands and styles that I thought might work. In less than an hour I was able to pick the best of the best.A good fit ranged in different brands and styles ranged from a size 10-1/2 to a size 12. I never would have been able to figure all that out by shopping on the Internet.
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September 2022 by Johann Baumgart
I have bought several pairs of sandals and shoes over the years and had always had wonderful service from Gentry's Footwear. In the early spring I had purchased a pair of sneakers that had a wide square toe area and zero balance..reminded me of earth shoes from the 70s. I had gone on vacation and found that I ended up with hip pain whenever I wore them. Walking ended up being a painful experience. On return, I called Gentry's in Kent and when I explained my problem, the sales associate Nancy was so helpful. Even though I had passed the 30 day return policy due to vacation, she made an exception so that I could return them and I replaced them with Hoka sneakers. So far 4 other ladies in my Maple Valley Community center walking group have purchased Hoka. They were all impressed with the service I received and are all very happy with their purchases too. Some have even gone back for a second pair.?
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September 2022 by Diana Brown
If you need expert footwear help, this is the place for you. I have chronic plantar fasciitis, and they help me pick out the most comfortable footwear to address all my needs. And the prices are very competitive to the online prices. Support local companies by buying from Gentry!
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September 2022 by Michele Niblock
Staff are extremely welcoming and knowledgeable. My feet are always happy after shopping here.
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June 2022 by R A S.
Five star service at the Kent Station location of Gentry's footwear. Great knowledge of specific types of shoes (especially when you have the required use of orthotics.) So sorry I forgot the salesperson's name as she was helpful, informative and knew her stuff. She knows the shoe trade and there is no pressure to buy a certain brand. Could not be happier with my latest purchase. They have a great variety of quality shoes and sandals for men and women. Get yourself to Kent Station for professional help and quality products. I wanted to behave like Imelda Marcos. Does anyone remember her with her thousands of pairs of shoes?
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August 2021 by Elena Gutierrez
Nancy was of great assistance 10+ suggesting shoes I was needing for high arches, very patient. The store has a wide selection of shoes of many styles.Definitely go visit even if to just look around, you'll find a pair or two of not more to leave with and will be very comfortable.Also See's candy it 3 doors down as well as many different stores, food selection as well as AMCFarmer's Market on Wednesdays
