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October 2023 by john skov
The guy that helped us was great. Made it really smooth to finish an otherwise headache filled UBox adventure
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October 2023 by Kathleen Pedersen
Despite what U-Haul Cust Serv & Google says, this location DOES NOT HAVE BOXES, TAPE OR PACKING PAPER!
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August 2023 by Jack S.
Made a reservation to access my ubox. No one present and s note on the door. Ibox not loaded on trailer and horrible response from online phone numbers. I'm sitting here doing nothing in an empty parking lot after being hung up on after 15 min on hold. Horrendous customer service.
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June 2023 by Noah L.
Very helpful service with U-Boxes, Alex called the day before to confirm my reservation, put the boxes in the shade for us to load and even brought water bottles during the process!
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June 2022 by Lloyd Moore
VERY poor experience with this location. I had a reservation, and had called to confirm it. When I arrived they told me that they did not have what I reserved and I was out of luck. Worse yet the person standing in front of me in line was told the same thing. I called Brandon Meneghini, the general manager, to discussed the issue and he said he was sorry but there was nothing he could do about it. Apparently reservations mean NOTHING to this group and further more they do not understand the impact of breaking a promise. What I saw here was a systemic and unethical set of business practices. I will not be doing business with this company ever again.
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June 2022 by Priyanka k
Reserved a truck in 1 week in advance and the lady calls 2 days before my reservation and tells me there is a shortage of trucks in Washington and everyone is moving out of WA so she won't be able to provide me with truck and can only give me truck if I agree for a round trip. When I told her I'll book at other uhaul location she told me even they will tell me the same and the best thing is to go with her offer. I told her to cancel my reservation and reserved at other location, when I called them they told me there is no such thing and I'll have my truck. I hate when people add on to the stress specially while moving.
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May 2022 by Kandice S.
Rented a truck, tried to pick it up at the designated time and was told that it wasn't available yet because the people renting it out before us hadn't yet returned it. The customer service was awful. The office was locked so we had to find someone in the warehouse to help us. He acted as though we had done something wrong when we came to get the truck and told us we would just have to wait. No apology for the inconvenience and no attempt at all to provide an alternative.
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March 2022 by John M
Worst place ever. Waited 20 minutes to get help and no one showed up to the front desk. I had to call customer service which are pretty much worthless. Go elsewhere. Surprisingly I got way better service at Enterprise. And got the cargo van I need for more the half the price Uhaul wanted.
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January 2022 by Jack Crawford
John was very helpful with access to our storage units. It was raining hard outside, so he let us pull the car inside the warehouse for easy access. We were consolidating two storage units into one and had some things to throw away, we were planning on renting a truck and dump it in the landfill but John was good enough to let us use his dumpster for easy disposal so we didn't have to go to all the trouble. I was very impressed with the service and would definitely recommend this place.
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November 2021 by Vivek Bajpai
(Update below) Very negative experience with this location. The delivery/pickup schedule was changed for all stupid reasons and customer's schedule doesn't matter (Why even ask it during reservation if you can't stick to it). They delivered the box on a trailer, which can not be placed in the community parking lot, unless the door faces the wall. The space I provided was enough and it would have worked fine if they sent a forklift, as they did while picking it up, but of course the driver is on leave. When I called the location about it, I was told that I should have checked the trailer's specs on the website and figured out how exactly they are going to keep the box (as if I do this for living). Will never recommend renting the UBox, and definitely avoid UHaul services in general. Thanks a lot for this pathetic experience.Update 1:After tweeting about the issue and raising a complaint via Twitter DM, I got a call from the same location, and this time they were pretty cooperative. They agreed to get the trailer towed back and re-delivered at a later date with a forklift, so that it can be placed correctly. The very nice person who came to tow back the trailer was very helpful and we decided to just pull the trailer with our hands, and turn it around (I suggested the same thing to the driver who initially delivered it and he was strongly against the idea). I could take out my stuff and got a call next day that they will haul the trailer away. Updating my rating to Four stars, as they delivered the solution to my issue, although after jumping through the hoops.
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November 2021 by Bianca Diaz- Arundjit
Great service, great deals on moving equipment.
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October 2021 by Marcos Santos
The most unprofessional person that I ever encountered.John Lacafono has Bad attitude and is lazy.I recommend avoid this guy or deal with another person or a different location.
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October 2021 by Victoria Z.
Would appreciate if the online hours reflect the hours this location has on their door. Google and Yelp say closes at 5pm and yet the door hours said 4pm. Don't waste people's time if they're driving out of the way expecting a location to be open. Really absurd and unprofessional. Do better! thanks.
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September 2021 by Terra Maxwell
John working the office is extremely unprofessional, rude and a disgrace when it comes to customer service. I waited 10 minutes before he even came inside the main office, and when I mentioned that he proceeded to argue with me that it hadn’t been ten minutes.. no “thank you for waiting I was helping someone else”.. no “I’m sorry for the wait” he just very rudely argued the fact that I ever even waited for him. I will never return, every other uhaul in Renton is better then this place.
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September 2021 by Chloe Rossman
I would give 0 stars if I could. The hours on the door are wrong and management is straight up rude. Use ANY other service other than U haul for your moving needs.
