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June 2025 by Zachary Sorenson (Mr. Zackster)
Quite a bit of people bank here at this branch many times iv been in there was a good size line. I really like the staff though very nice and helpfull.
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June 2025 by Nazeem Noorhan
Excellent customer service from Sonia Esmail! She really helped me a lot opening my new account, especially solving an old issue with my USBank mobile app which I really appreciate her help, highly professional and polite,
Good luck with your career sister.
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June 2025 by Nasser Ahmad Khuramyan
Wow, Super super The best management Banking system the U.S. Bank agency of which I have ever seen in US
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January 2025 by Melanya Laigo
Luckily I always tend to have good service at usbank~ been with them for years and recently started coming to this location for deposits. Quick and easy I find that the drive thru is the best because I get anxiety being inside. The women with orange hair is sooo sweet. Love the vibe every time I come by.
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September 2024 by Allen
I signed up because the bank was running a $600 promo. I fulfilled all the requirements but apparently the staff member who signed me up didnt set up my account correctly. The bank wouldn't back their offer and do the right thing, instead they made excuses such as the staff member no longer works here. Do yourself a favor and get a better bank (any other bank will do). This bank was nothing but headaches such as I was always triggering fraud alerts. One time I triggered a fraud alert by using my debit card took much. Instead of calling me to see if I used my card they froze my account... They dont have a clue... The staff however is nice..
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March 2024 by Sayed Abdulkarim Saami
I go here for Sonia Esmail, she has been helping wonderful to work with. Thank you Sonia !
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March 2024 by N M
TERRIBLE CUSTOMER SERVICE! Actually it would be more appropriate to say here there is ZERO customer service. I just tried using the ATM and it failed to accept my US Bank card that I've been using online to make purchases or even at the grocery store but I can't withdraw funds?!?! This has been an ongoing issue and going inside to talk to someone does nothing I'm told to call customer service 1-800 number and they refuse to answer my question about why the card doesn't work and the issue I'm having I know affects thousands of other people that have this same kind of US Bank card and they don't even have the issue addressed on the FAQs page. It is not top secret information that I am seeking and if it's not on the FAQs page you have to call the 1-800 number where they demand your account number but I should not have to give that private sensitive information to get a general inquiry addressed. The FAQs page does not have a security wall that requires you to prove that you're a US Bank customer in the first place so anybody in the world can go to the US Bank website and look at the FAQs. So, why can't I just get my issue addressed/question answered? I've tried the 1-800 number I've tried talking to tellers inside the bank and I've tried calling this Kent location I've been hung up on I've had shoulders shrugged at me and I've had calls go unanswered so clearly this so-called US Bank customer service system likes to discriminate against those they feel are not good enough for even basic customer service. ZERO STARS WOULD NOT RECOMMEND I WILL NEVER DO BUSINESS WITH U.S. BANK! ?
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September 2023 by Victor L.
Closes earlier. Only used this branch due to being open until 6. Will look to bank elsewhere
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July 2023 by Jagjot Singh
Bad customer service
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July 2023 by Matiullah Safi
I had a terrible experience at this branch.
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March 2023 by Amanullah Khostai
I'm fully satisfied with services you offer, thanks for your help ?.
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January 2023 by A and S Kadri
Christina was very kind and professional to my sister , she kept talking about it and I had to write a review since this is my bank too. Thank you Christina may you be blessed
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December 2022 by S Didok
I was helped by Christina D-T , this is the best experience I ever had at any bank ever . She was kind and professional and opened my account even as I came in at 5:30 , she helped me so much even when I was down and in despair, her kind words made me believe in hope and new start. Thank you Christina
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August 2022 by AbdulNaser Stanikzai
It was my pleasure working with Emily at the Kent branch, every time I come she is welcoming and always willing to help above and Beyond. Cuidate Emily ☺️And i am very happy she’s there thank you U.S. Bank with your great family members as Emily.
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July 2022 by Irfan Mohammadi
Last day I was open New account and The are took my one hour time
