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December 2021 by Amergit Sigh
If you want your storage broken into by homeless/crack heads get your storage here. Ladies are rude and not helpful.
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November 2021 by Anthony Jennings
Everything started out well. Front desk person was polite and made changes to my account without hesitation. Got my stuff moved in without a hitch. Moved some stuff out and into my new place....which is not ant infested from the storage. No I didn't have food in my storage. I had ants coming out of my TV (that was in a box). I called and was told there's nothing we can do about it, but maybe you can put ant traps down. Completely dissatisfied.
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June 2021 by Jon W.
I reserved a unit & came by to view it. Turns out it's not a unit, but a parking spot. So, I went with "plan B", a 12x30, which is really about 11'-9" x 29'. The person who was there, has this complete I don't give a sh*t attitude from the second I walk in the door & it only got worse throughout the whole showing & signing process. There was nobody else there, yet I felt like she was rushing everything and pushing their rental insurance even though I already have home owner's insurance. Just not a comfortable way to do business in general. It's also kind of dumpy. I would try other places first.
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June 2021 by N. Crouch
We had a great experience storing our items at Valley Self Storage. The units are super clean, everything felt very safe and secure. The manager is so nice and the office employee we met was also very kind! 5 star rating from us!
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June 2021 by OMAR Rodriguez
I just helped some one move their stuff there I have no comments about here
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June 2021 by Your Opinions Matters
Nice friendly place
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May 2021 by Jeffery Sankey
Everyone that works there is awesome .....great customer service
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September 2020 by Sarita Nunnally
The candy is the best
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June 2020 by Taylor Moore
Excellent customer service. Flexible gate hours & reasonable rates. Units are clean & well maintained. Excellent location. Easy freeway access. Highly recommended.
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February 2020 by Chelcie S.
I absolutely would not store my belongings anywhere else after storing with valley self storage! I love this place! The staff is always friendly and helpful! I have had many of many storage units for years and nothing compares! I've been with this place for about a year now and I couldn't be happier! Before coming to valley self storage I was with public storage for a year and a half and a lot of my belongings had been ruined due to rats. I mean, things were shredded to bits and urinated on with thousands of rat droppings everywhere! I have never seen any signs of this sense I've moved. Also, I now pay $100 less a month then I was paying! I'm never harassed about spending time at my unit like I was at the last place. I can spend as much time as I want and nobody says anything to me. When I stored at the other storage place I was told I was only aloud an hour a day at my unit or they considered it loitering! They were on me about it too, coming to my unit to give me 10 and 5 min warnings, ridiculous! There have been some nights when I have gotten off work late and needed to stop by my unit to grab something around closing time, I was unable to make it out until after they closed, I had no problems at all. This would have never happened at public storage. I've actually been locked inside the gates at public storage for over an hour because I was only THREE minutes past the gate hours when trying to leave. Then, was put on restricted hours indefinitely because of it, where I was only aloud access to my unit during office hours and my rent stayed to same high price! I couldn't believe it! They would also try to auction my unit during the second month of not being able to pay the bill. I am a contracted worker and my pay checks sometimes don't come for months at a time and I have to wait to pay some bills. I have a lot of personable irreplaceable items in my unit and would be devastated if I ever lost them. It's nothing of value to anyone else but to me its everything and public storage just did not care. They had such high late fees on to of their already high rent! At valley self storage they do have late fees, understandably, but they are much more reasonable! They also will work with me the best they can and hold off on auctioning my unit as long as they possibly can! I've actually been able to go twice as long without paying and still was able to keep my unit! These people have heart and actually care about their customers! I couldn't be any more happier with the staff and the place! I love them and will never think of going anywhere else any time!!!
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October 2019 by RICHARD MARTIN
Friendly staff and clean establishment.
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March 2019 by Craig O.
Hi, I went there today, made a reservation on their 800 number Monday. Things were going fine until I asked about a furniture scooter or some kind of cart to move the stuff into the unit. Seems dense that if you r a big bad a** mini storage place or u want to be u think u could manage to have a cart or something to help people because 80% of people would probably want to use something like that. When u go to a grocery store do u carry twenty items in your arms? Usually not. It's bowling alleys without shoes u know? To me it is work to not get 3 1/2 stars for a mini storage. Their expenses must be very low with no heat in the unit. Seems expensive for no heat @ all.
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March 2019 by Alison Ford
Live this place. Switched from a negative experince at publoc storage.
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February 2019 by Debbie Voit
Way cheaper than PublicStorage
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September 2018 by Jeremy McMillan
It's a little bit pricey for a 5x5 it's 80$
