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January 2026 by Doug Russell
Absolutely fraudulent store/company. Manager refused to cancel my service outright and threatened the police because I loudly told her this was fraud by her company. Do not get involved with Xfinity in any way
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January 2026 by Ian T
Worst customer service ever. I’ll never use Xfinity for anything ever again. Absolute disgrace.
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December 2025 by Dave Saldivar
Just in store, I was greeted by an associate and stated they would be with shortly, more customers came in, that associate went back to the back room to get another associate to assist, he came out and walked pass me to assist someone who came in after me, the manager came out from the back room to grab her laptop and returned to the back room. The original associate who greeted me finished with her customer and started assisting another customer who also came in after me. Xfinity is THE WORST to work with, even dealing with on the phone.
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November 2024 by Adam Schierenbeck
Do NOT use Xfinity. You'll spend countless hours trying (only trying) to resolve the most basic problem. And there will be problems. They're quick to sell their products and awful at support.
It is impossible to speak with a representative on the phone. Their AI help option over chat doesn't work. When you finally (maybe) reach a real person (only by chat), it takes forever. I've spent over two hours of my day on an issue that should have never been. I will be returning my equipment to an Xfinity store tomorrow.
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October 2024 by Kobraz
DO NOT USE XFINITY. Go somewhere else for wifi. We have been xfinity customers for 10+ years. And it used to be decent. Let me give you the story. We recieve a text one day saying our current modem is outdated, and we need to upgrade. So we agree and I drive down to the store to pick up the new modem. I install it and it fails to boot, after sitting on the phone with support for THREE HOURS. I am told that there is a fatal boot error in the modems files, and a new one is needed. I then drive back down to the Xfinity store and receive another modem of the same type. I install this one and it turns on. I set it up, and test it. (We are paying an ungodly ammount every month for 2,000mb upload speeds, and download. As we do a lot of competitive gaming). The second i try to do any gaming, the televisions start tiling, and the modem keeps stuttering, freezing my internet for sometimes 10 seconds at a time. I contact support. And run a speed test. We are paying for 2000mb/s. What is the actual speed? 150mb/s. Thats 1/10th of the speed im paying for. I contact support. They tell me this modem also has an issue and that I need to get a new one from Xfinity I schedule an appointment with the representative and I drive back down the next day to get a new modem. I go there, and the lady tells me "you dont need a new modem its testing fine". I tell her i set up an appointment to pick one up. To which she tells me there isnt one. Tells me im being rude (which i was, and apologized for. But you can see why i was....) so i apologize and leave. I contact support for a 5th time (i have now been on the phone with support for a total of 9h.) And i am told that the modem is fine, and they found the issue. The new modems need certain cables that werent needed with the old ones. So our current wires arent compatible with the new modem. Thank god. She says shel schedule an appointment for a repair man to come out and fix it for free, and tells me to hold for one moment as she checks the schedule. Next thing i know a man picks up and says she transferred me to the customer service department. I ask to be transferred back, and he says thats not possible. So he tries to transfer me to the department i was just speaking to. An AI assistant connects and tells me "all representatives are currently busy, goodbye." And hangs up. I spent 3 hours. WAITING PATIENTLY for them to set a repair meeting for me, only to be transferred randomly, and never have that apppointment scheduled. I then tried to call back, and was greeted with "hello sir thank you for calling xfinity, how may i help you?" After chatting. I realized i had to do THE ENTIRE 3 HOUR PROCESS AGAIN. And hung up. I am still having issues at the time of writing this. And my intetnet is unusable. As they continue to charge me monthly the same price. Utterly ridiculous.
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September 2024 by Mike Mundt
Horrible. Find any other Comcast store to go to. Better yet, ditch cable and find an alternative way to watch the boob-tube.
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September 2024 by Rachel Eslava
Be ware!
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August 2024 by Katerina Melych
Terrible service!!! I don't advise anyone to deal with them!!! Every week you have to ride here because employees are not aware of their work. But their only excuse is that the employee is new. Although he went out many times to clarify the information!!! And my acquaintances have the same situation! Wasted a few hours here!!!!
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August 2024 by Nellie Hughes
This store just bricked 2 of my partners buissness phones because 2 employees were too busy talking over each other and didn't ask what my partner needed or wanted service wise and literally handed him a phone number to call without offering to help or use their phone to call their corporate, after their complete mess up. Mind-blowing.
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August 2024 by Normal life Josh
Best Xfinity store around here. Wendi, Britney, Stephanie are kind , knowledge, quick services. Sorry young guy was good too. This store is best of best
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July 2024 by Ray McKean
The salesman are liars! I went in to inquire about switching over as their prices were better than Verizon. I knew going in I still owed money for the phone I am currently using. I told them I would have to wait until ingot this phone paid off before I switched. They told me I didn’t have to wait as they “partnered” with Verizon and even if I switched I would still be able to make my monthly payments to Verizon for the phone. That is a lie! Verizon says there is no way for them to set up payments unless I have an active phone number with them. So now I have to pay the full amounts for the phone or get sent to collections. Do not believe them!
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June 2024 by Zachy D
Was told 2 different things from 2 reps, what a joke and I'm the punchline, thanks comcast
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June 2024 by eckhardt ullrich
Trying to buy a iPhone 15 Pro (with a promo code) has turned into the worst customer experience in at least 25 years. Over the phone was a disaster, 9 days of frustration. Going to the Auburn Outlet Mall location to buy a phone at full price is an experience I don't want to have again. For what they charge for products you would think they would make an effort to have HAPPY people leaving the store.
I'm going to the Puyallup Corporate office and find the highest ranking person to complain to in person. Also contacting the BBB and WA Attorney General.
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June 2024 by N M
Nope. Just, nope. This ain't the one.
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April 2024 by Christina
Extremely satisfied with the customer service here! I have been here several times buying 3 new phones and each time we have had a great experience. They explained the service and products and even sent me a follow up text to make sure everything got set up correctly. Literally every employee here knows their job and what customer service is! 10/10!!
