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November 2023 by Ellen Reeves
Scammers. I didn’t realize that this store was an Authorized Retailer for Xfinity and not an Xfinity store. I was told by Francisco that I needed to open a new account under a different name to upgrade my modem. When I called Xfinity to cancel my old account I was told that they weren’t supposed to do that. I guess Francisco thought he would get a nice commission but when Xfinity found out they cancelled that new account and that commission is coming right back out of his pocket! It never pays to be shady.
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November 2023 by Kelly Thompson
I've had a rough couple days with xfinity. Prices going up for less internet speed, Dvr storage reduced, root sports moving to a higher package ect...fully believe cable is becoming too much to afford. That being said, I went to this store to return an old cable box that was only used to watch mariner games. I went in ready to raise hell but was VERY surprised by the pleasant greeting and farewell I received. Brian was very kind throughout the process and made the transaction with absolutely no resistance. A+ for customer service.
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November 2023 by Dung Myloc
I paid every time for my phone bill on time and the agent came back charged my late fees again, the bad service I never got
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September 2023 by Gina Garcha
The rudest people ever! I had a few questions and the person did not answer and told me word for word “i did not create that pamphlet so don’t ask me about”.
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September 2023 by bmetr1
How can someone buy a phone they're not allowed to even test? Xfinity sux, will make the switch to a different service provider
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July 2023 by PianoMan4Jesus
I went to the Covington store today and there was someone named Brian who was super friendly and helpful and provided great customer service! I hope Xfinity shows appreciation for his service he does for them. ?
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June 2023 by Google user
I went to the Covington store today and there was someone named Brian who was super friendly and helpful and provided great customer service! I hope Xfinity shows appreciation for his service he does for them. ?
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March 2023 by Tarl
The most dence employees work there they have no knowledge on what they sell. the service they provide for mobile is no different then all the othere companies the price is the same. don't switch to this company it will just be a hassle.
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January 2023 by Colleen Boyle
Aaron was very helpful and professional during my visit.
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December 2022 by Tammy Eubank
Very slow service. Came in to pick up equipment for new service, I wasn't greeted when I walked in and it was very awkward with about 5 other unhelped customers standing around. Another customer let me know there were at least 5 people ahead of me and that the associates had started to check people in but then stopped (????) so I left and came back a few hours later. On returning, the only 2 employees in the store were both assisting a single customer, leaving myself and another customer to wait. They had a steamy soap opera playing on the big screen in the back of the store that I'm pretty sure wasn't supposed to be on as it was definitely not family friendly.I was given wrong information by the associate, was told I only got 1 free box and the 2nd was an additional $7. I asked why the person on the phone told me different information and she just ignored my question and proceeded to do her thing. I then had to call support the next day to remove the incorrect charge. The associate also gave me a refurb box that wasn't coded for HD channels and I ended up having to make yet another call to fix that. She told me to take her survey and to give her a 10 on the first question. I wish I had actually gotten that survey text.
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December 2022 by john “Bav” Bavendam
Store is nice and staff was nice as well it's good to have one closer but overall it takes forever anytime you have to go
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December 2022 by Jeffery Sandman
Aaron the xfinity representative was cheerful and took care of all my issues. He is AWESOME
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November 2022 by Kelly Frith
The new Covington store is an added convenience, but the company needs to better train their employees. I was only returning equipment and it took an hour and a half to get my equipment scanned in and my account credited. The poor girl was completely lost and had to have her co-worker complete the transaction.
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November 2022 by Moby P
From what I saw today. Too many unhappy customers leaving because of long wait times. Need to have more associates.
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November 2022 by Gaetano Barreca
Amazing, friendly and quick service! Very happy
