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December 2023 by Michelle Crum
Member for 12 years. I have used this location for several years. Always had a great experience. Recently I came in to get my daughter a debit card and had an extra great time. Today I went in with several questions and the 3 ladies working took the time to explain everything to me and it really helped my understanding of how the online banking system works. I really appreciate the extra time they spent. Highly recommend.
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November 2023 by Tom Delery
Julian was super helpful when I visited the other day needing some assistance. Great customer service!
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September 2023 by Joanne Stewart
Julian was oh so helpful today. I was frustrated trying to have an online site to see my accounts and completely helped and made a streamlined process. Thank you so much for hiring great people
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July 2023 by Angela Kim
My first time at this location recently, leaving a review bc of the excellent staff and customer service here. AMY is a rockstar!!! She was so approachable, patient, and quick to problem solve while helping to open a new account and trust for me. I left feeling like I made a new friend! Such a great, positive attitude. Absolutely wonderful experience bc of her. Lucky us! Thank you!
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April 2023 by Nick Ezord
Great bank, great staff
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April 2023 by Cindy Phoum
Alaska USA Federal Credit Union is the #1 bank in my opinion . Great bank tellers great customer service . They provide everything I asked for helped me woth a better solutions with better options. I highly recommend this bank.
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April 2023 by Cindy Phoumivong
Alaska USA Federal Credit Union is the #1 bank in my opinion . Great bank tellers great customer service . They provide everything I asked for helped me woth a better solutions with better options. I highly recommend this bank.
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March 2023 by Rebecca Bailey
This review is long overdue as she as since been promoted, but Chelsea Etter was amazingly helpful and supportive when I walked in with questions about an auto loan after my car was totaled back in August of 2022. I tend to have high anxiety when dealing with unfamiliar situations, but she made me feel comfortable and really took the time to explain things. She even called me twice the day I was purchasing a new car to make sure things were going ok. I was so sad to hear she wasn't going to be at this branch anymore, but I can't think of anyone more deserving of a promotion than Chelsea.Overall, I have had the best experience banking with Alaska USA. I have been with them since 2014, and will continue to stay. Everyone I have interacted with have always been positive and friendly.
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January 2023 by kristy Nagle
So supportive in all of our financial endeavors. Josh was very encouraging and go's above and beyond.
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February 2018 by Really C.
These ladies are amazing and compassionate. They really were there for me when I went through some hard times recently. Samira and Janine. THANKS...with all my heart, Rebekah
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January 2018 by Strongbear L.
These ladies are amazing and compassionate. They really were there for me when I went through some hard times recently. Samira and Janine. THANKS...with all my heart, Rebekah
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December 2017 by Stephanie T.
I went in yesterday to have a power of attorney document notarized. Turns out the form was a little hard to understand, the not only did the branch manager (I believe his name was Christopher) go out of his way to help us download a new form, complete it (and two other versions), notarized it, copied it and then gave us some folders to keep several versions of the document straight. THEN gave us a map where we were going to help us find another branch up north. I swear this whole thing took at least a half hour. He was so patient through the whole thing and they didn't charge us when they easily could have. I have worked in customer service for over 20 years and it has been a long time since I have seen such caring service. Thank you for making a really awful period in our lives easier.
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July 2017 by dwok73
Terrific banking products, excellent friendly service