-
September 2025 by Genk Dirty
I appreciate the large produce displays.
-
August 2025 by Joanne Stewart
Thank you so much for great highers. Corey gave us exceptional service. We will be coming back to bundle services. He was great!!! So thankful for his expertise. Joanne Stewart
-
August 2025 by Ali Almatrood
David and his team were quite amazing. I have accomplished all my goals in one visit and save so much money.
-
August 2025 by Judith Holtz
I want to say that my sales rep was awesome. Iree did a great job. Was more patient with my anxiety and brought me into the a t and t family. She was great and I am grateful for her knowledge and time.
-
August 2025 by Jake Torrie
Awesome customer experience with Corey. Efficient, easy, and friendly.
-
August 2025 by Geraldo Borges
Be careful with this store. In 2021, I bought an iPhone 12 Pro Max and opened a line. Two years later, I lost my phone and bought a used iPhone 11. When the iPhone 15 Pro Max was released, I went to the store, spoke with Caro, and he said, 'Look, there's only one more year left for you to pay off your device. If you give me $900 and your iPhone 11, you can get the iPhone 15 Pro Max.' And that's what happened. However, today I went to the store to understand why I'm still paying for the device, and they informed me that there is no record of me having paid $900 or having given my iPhone 11. I'll have to call my bank and see if they have the data, but be careful.
-
July 2025 by christopher ayala
Awesome experience at AT&T
-
July 2025 by Ashley Potts
Everyone in the store is always friendly upon entering or leaving. I've witnessed a few times on different occasions making a woman who spoke another language feel comfortable helping translate with there phones out resolving issues answering questions. This store is the best, there guys are the best!! Thanks Totem Lake AT&T!! Sincerely a loyal customer A.Potts
-
July 2025 by King Zippy
There is little or no help to be found here. I suppose if you just goblin to buy something they will take your money but they are not friendly and not helpful with anything else. Really poor experience here
-
July 2025 by Ty Grissom
Everytime I’ve came in to this location David M. has made everything super smooth, easy and quick
-
July 2025 by Danny Randell
The store manager called and cleared the issue in question up for me. Thank you. And my bad Stevenson lol
-
June 2025 by Carolyne Openshaw
Brad did a great job helping me figure out how to block spam messages
-
June 2025 by Shamim Mirzapanah
Caro is the best guys and help me a lots and I was in Bellevue and they lying to me and I come here and Caro is the best to able to help me a lot and fixed the problem he is the best and Can you save your manager Daive is the best to and help me a lot.
Thanks
-
June 2025 by Cristina Guerrero
I had the absolute pleasure of being helped by Stevenson Berndt at the AT&T store in Totem Lake, and I cannot say enough good things about him! He was professional, incredibly efficient, and extremely knowledgeable. I came in needing help with four different things regarding my new phone and hardware, and Stevenson handled each one with skill, patience, and ease in less than an hour .
I was honestly amazed at how smoothly everything went — what could have been a frustrating and time-consuming visit turned into one of the best customer service experiences I've had in a long time. Stevenson is a true asset to this store and to AT&T. Thank you, Stevenson, for making my day so much easier!
-
June 2025 by Robert High V
Deceived, Overcharged, and Dismissed – AT&T Customers Be Cautious
About three months ago, I stopped into what I believed was an AT&T store at 228 Park Ln, Kirkland, WA. I was told by a sales associate that if I upgraded my iPhone, I’d receive a $250 credit toward any accessory. I wasn’t planning to upgrade — my iPhone 11 was working fine — but the deal sounded great. I went ahead and upgraded to an iPhone 16, traded in my old phone, and picked an accessory under the impression the credit would apply.
Recently, I noticed my phone bill was significantly higher than usual, so I visited the Totem Lake Village AT&T store to ask about it. The associate I spoke with, Brad, gave off a dismissive attitude right from the start. He barely looked into my account before brushing me off and telling me that no such $250 accessory promotion had ever existed. He also informed me that I was paying monthly installments on the “free” accessory and had been enrolled in the “Next Up” program — without my consent.
Brad showed zero empathy and zero accountability. Rather than help resolve the issue, he pushed the responsibility off and told me to call AT&T’s customer service (611) — like it was someone else’s problem.
I called 611 and spent over an hour being transferred between departments and put on hold. Eventually, I was told there was nothing they could do, and then the call was dropped while I was waiting for an escalation specialist.
Still frustrated, I drove to the original store at Park Ln — only to find it closed at 5 PM, even though posted hours said they were open until 7. I then called the Totem Lake store back and asked to speak with a manager. That’s when I got David.
David explained that the Park Ln location was not a corporate AT&T store, but an authorized retailer, and admitted they’ve been hearing reports of these stores scamming customers with fake promotions to drive upgrades or line additions. Despite confirming this, he said there was nothing he could do to correct the situation.
When I asked how customers are supposed to know whether a store is corporate or authorized, his response was dismissive and borderline insulting:
“I can give you a vindictive answer if you’d like… You should have Googled it. The average customer wouldn’t know, but smart customers ask or Google which stores are corporate.”
AT&T — this is unacceptable.
Your name is being used by authorized retailers to deceive customers, and your corporate locations offer no solutions when those customers come looking for help. I acted in good faith and have been left with unauthorized charges, a more expensive plan, and a complete lack of accountability — all while being spoken down to by both Brad, who couldn’t be bothered to try, and David, who blamed me for not doing more research.
Do better — your customers deserve transparency, support, and a company that stands behind the name on the sign.
