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February 2024 by Najaf Haidari
Didn’t like the service
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January 2024 by john burke
A waste of space.
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January 2024 by Billy Rollins
Came to pre order 24 ultra and waited less than 1 minuteRep was very friendly and up sold me some new samsung earbuds and a case for when phone arrives lolWill use this location from now on and i live about 15mins away in kenmore so other stores closer but Rep convinced me with eaze and attitude to use this one
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January 2024 by Anita Forbes
Rep failed to mention he put old phone into SOS mode so I couldn’t receive or send texts or calls until I set it up at home. Their internet was supposedly very slow but think he just didn’t want to be bothered. Poor customer service and only seemed to be friendly when it came to things he might make money from, like insurance or selling streaming service. Also can’t see how to get 3 free months of Apple TV after purchasing a new IPhone??
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December 2023 by Riyaz Habibbhai
Brought 2 phones that we had recently purchased online into the store, one to return and one to trade in. David (manager) helped walk us through our options and helped us with the lengthy return process. Appreciate the help we got today - thank you!
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December 2023 by Linda Clanin-Swanberg
Our experience has been wonderful. My friend’s phone was disabled. Caro assisted my friend and her phone is back on line. We are both so so thankful for Caro’s assistance with her phone. He was polite and very considerate. I would highly recommend this store and their staff.
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December 2023 by Alyssa Russell
Caro was very welcoming, friendly, and speedy in helping us upgrade our phones! We will be coming back to the totem lake store to see Caro from now on! Thank you!
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December 2023 by Ila Nejati
I went to this ATT branch last week, absolutely furious to switch my prepaid plan to a postpaid one. The person who "helped" me not only extracted an excessive amount of information but also utterly failed to assist me. To add insult to injury, they claimed I had to call customer service because the branch couldn't handle it—information that turned out to be entirely false. Every single piece of information provided was flat-out wrong. Why on earth would you employ someone so clueless, wasting everyone's precious time? It's infuriating and utterly unacceptable!After the frustrating experience at the first ATT branch, I decided to give it another shot and visited a different branch. In just one visit, the staff at the second branch efficiently and accurately resolved my issue, completely contrasting the ineptitude I encountered previously. It's astounding how a single visit to the right branch made all the difference in rectifying the situation.
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December 2023 by Rahat Sharma
had an issue with registering my new device with att, very knowledgeable staff at this location. They were quickly able to identify and resolve the issueThank you
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October 2023 by Fatima K
The experience for the Kirkland AT&T by totem lake was amazing. My parents and I were helped by a kind gentleman, Austin Tyler. He made the experience welcoming and enjoyable. My parents and I were just doing a trade in but it felt like a walk in the park with how welcoming the store felt.
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October 2023 by Andy Anderson
I like the staff at Totem Lake Village. Great Service and they value me as a customer. 15 years with ya'll. Remember me the upcoming Holiday season with half off on the Galaxy S23 Ultra LOL ?.
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October 2023 by Evan B
Went in today and received wonderful service from Caro the At&t Plan Specialist. Was friendly and resolved everything we needed!Thank you Caro!
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October 2023 by Leo Chen
the people working on there are a**, all they can tell you is to go online, they care about nothing but sale their phones. If you are not buying they will just simple ignore you, and they attitude will change really quick.
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October 2023 by Issa Tenkiang
The inside is like a lounge.They also have all the latest flagshig phones and a small selection of cases for them.
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July 2023 by Siddhant Kshatriya
This is good AT&T store. The staff was friendly, helpful, and knowledgeable. They answered all my questions. The store was clean, spacious, and well-organized.
