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February 2023 by Jason Thurston
Don't often take the time to write a review, but had a fantastic experience with Kyle at this store today. Called in this morning to the call center to ask a couple questions about setting my mom up with her cellular watch to keep her safe as she ages - the customer service agent was so frustrating I just decided to go into the store.Kyle went above and beyond to take care of us - setting my mom up, helping choose a number from the same FL area code as her phone, double-checking that her address was correct in case of a 911 call... and on top of that, helped me with upgrading my plan, saving money, increasing speed, and getting me my best discount (teacher)...Truly awesome experience with this store - thank you Kyle for caring about the customer!
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February 2023 by Henry Langerveld
The store manager Kyle was great. I recently chose to switch my plan from Verizon to AT&T and he helped me find the plan that worked best for my family. He also helped us all find the most affordable way to trade in and a significantly cheaper plan. He was also very patient with my parents and younger siblings (who are all less technologically savvy than me) when we brought our new phones in to make the switch.
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February 2023 by Steven Blackburn
Kyle has helped me more times than I count, he's amazing and deserves a raise
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January 2023 by Alex Simnhoung
I was unsure how to add the expandable storage to my samsung phone, but the gentleman Kyle was very kind and helped me do so.
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January 2023 by JF17
Kyle did an amazing job helping me pick a phone case and screen protector
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January 2023 by Travis Kuykendall
Excellent service from Kyle and his team. I went in to crate a new account and after running into an issue they stayed late after closing to help me completely finish everything and STILL give me the best deals on service. I will definitely hit up Kyle and his team again if I have any future issues or upgrades.
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January 2023 by xXEmp_RiotXx
Amazing customer service at this location. I felt like I was a priority as soon as I walked in the front door. Any questions I came up with were also answered quickly and with a great sense or certainty. I will definitely be coming back to this location. Employee’s name that helped me was Kyle. Thanks Kyle!
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January 2023 by Jenna Didovic
Kyle was absolutely amazing! He helped me with everything I needed and then some! His customer service is above and beyond! Definitely a great store to go to!
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January 2023 by Gabriel Aldape
Great service. Very supportive. I worked with Kyle and he’s a life saver. He’s really informative and goes above and beyond.
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January 2023 by Xcarin Bonilla Salazar
A wonderful employee named Kyle helped me out when I went, very polite and incredibly helpful. I would recommend going to him for any answers or help.
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November 2022 by madeira lee
Tiara answered all my dads questions and was super kind!!! Amazing worker and helped us very much with everything we needed. I would give 10 starts to her if I could!!!
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August 2022 by Sarah Hunter
I'm writing this review from my brand new pixel 6! I was so happy with my service today, working with Shalinna. She was incredibly patient, and helped me weigh the pros and cons of my different phone options. She was clear, and responsive to my concerns. Absolutely my best experience at a cell service store in a long time.
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July 2022 by Stephanie Moreau
Shalinna was so great today! I came in with an iPhone X with a cracked screen. She took care of me right away and set me up with a new iPhone 13. She was very kind and easy going. I’m grateful to have been able to get in and out with a new phone and new case. I will definitely come back to her if I need anything else for my new phone!
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July 2022 by EVT_2k
Shalina was the best Kirkland has had! 10 out of 10 recommend
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June 2022 by B MW
Sadly I only seem to come on here when receive horrible customer service but on the plus side reminds me to write about the great service I had forgotten to review here. This location is the worst. We’ve been customers for over 15 years including my husbands business and employees. He came in to upgrade his phone and was treated so terribly by Zack he left. I wasn’t there but reported to head office who completely ignored it. We were about to switch servers at the end of the month until we met Henry at the totem lake blvd location. Henry not only was exceptional but apologized for the service at this location but also his company lack of response. Totally represented his company so well and was so fantastic we are still customers but only come to this location or deal with everything online. This negative review is for this location and head office.
