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April 2024 by Gita Aria
I am a platinum honored Bank of America client for over 20 years now. I've never seen any banker talking to the clients like this. Even worse, you shouldn't expect any respect in this branch specially with the bank manager; Nga Tran, who doesn't even greet you nor look at you when she meets you nor even greet you and welcome you even for the very first time. She acted rude and unfriendly and doesn't allow me even finish my sentence. Very dissatisfied with this branch.
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November 2023 by Steve Taylor
Nice fast service
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September 2023 by Armine Adamov
I have mixed feelings about Juanita Branch Bank of America and it's based on 2 different experiences.The external small business support was good, I could see that the representative really wanted to help us during this tough economic time.The branch experience is a completely different story and I have been a customer for 20 years and seen this bank at its best.We received a chargeback and could not send a fax from our fax machine as Merchant Services fax was not responding. It was not going through for several days.Called the Merchant Services Help Center and they advised a different fax which did not work either. Called again and they told us to go the Bank of America and fax it from there.The bank teller faxed and told my husband that it went through and that they do it all of the time, except it did not, so our claim was closed and we lost 100 dollars.Bank of America did research and found out that the fax failed 3 days later. At least they were honest about it.Called Merchant Support they refused to help and were not willing to take responsibility, nor in good faith refund us 100 dollars, on our first chargeback. There was no sympathy no understanding.I"'m not sure what the purpose of them collecting fees on Credit card payments is if they do not back you up at all. Why indicate that documents can be faxed, when your fax machines are not working because tech support is not doing it's work?The rep at the Merchant Center Level 2 did not even want to bother to contact Tech support and investigate the technical problem.Obviously, I could not get through and so did Juanita Branch. Instead, I got blamed for not utilizing online submitting of the 14-page document.FYI, with PayPal and Amazon Pay, on chargebacks, I only need to provide the tracking number and proof of delivery - that's all. Here it was a 14-page document (very detailed form and every proof there is that I'm not a fake online seller). Not even counting time spent on the phone and back-and-forth communication between all parties.So for self-justification and due to corporate denial, I was blamed that besides a Credit card ID, Expiration, and 3-digit code, I did not require additional proof (like a face scan, and cell phone fingerprint).Boy was I happy to read the 31-page document on how to set it up just for Visa and I'm sure 60 yo grandma buying a baby outfit for her granddaughter on my website, will be thrilled to do all of these additional verifications.Why did not anyone bother to give me a heads-up, when I was setting up a Merchant account, that support on chargeback will be poor?Still waiting for a reply to my last letter from Merchant Services.The second experience, the same week:I needed Notari on my disabled child form for disabled parking permit reasons, which Bank of America offers for Free to its business accounts.One trip to be told to schedule an appointment. Another trip to come and learn 15 min later that without Face ID, they will not notarize anything and we need to get ID from the Driver's License department.Bank of America Juanita refused to accept Birth Certificates, or high school IDs which both are Legal Documents, with the last one issued by a government facility - the school.We went to the alternative place and within 5 min I got our notari signed, all in one trip.I heard on the news that Bank of America in general is not doing well, and I just learned exactly why. Lack of leadership and Bureaucracy.I am disappinted, because I know how nice this bank used to be. I"m sharing this feedback in hope it gives headup up to some costomers. Back in old days professionalism was high at this branch, not anymore. Tellers used to smile here, not anymore.
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September 2023 by Tatyana Gvelesiani
Not a welcoming environment and the manager of the bank is very rude.
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September 2023 by Armine A.
I have mixed feelings about Juanita Branch Bank of America and it's based on 2 different experiences. The external small business support was good, I could see that the representative really wanted to help us during this tough economic time. The branch experience is a completely different story and I have been a customer for 20 years and seen this bank at its best.We received a chargeback and could not send a fax from our fax machine as Merchant Services fax was not responding. It was not going through for several days. Called the Merchant Services Help Center and they advised a different fax which did not work either. Called again and they told us to go the Bank of America and fax it from there.The bank teller faxed and told my husband that it went through and that they do it all of the time, except it did not, so our claim was closed and we lost 100 dollars. Bank of America did research and found out that the fax failed 3 days later. At least they were honest about it. Called Merchant Support they refused to help and were not willing to take responsibility, nor in good faith refund us 100 dollars, on our first chargeback. There was no sympathy no understanding.I"'m not sure what the purpose of them collecting fees on Credit card payments is if they do not back you up at all. Why indicate that documents can be faxed, when your fax machines are not working because tech support is not doing it's work?The rep at the Merchant Center Level 2 did not even want to bother to contact Tech support and investigate the technical problem. Obviously, I could not get through and so did Juanita Branch. Instead, I got blamed for not utilizing online submitting of the 14-page document. FYI, with PayPal and Amazon Pay, on chargebacks, I only need to provide the tracking number and proof of delivery - that's all. Here it was a 14-page document (very detailed form and every proof there is that I'm not a fake online seller). Not even counting time spent on the phone and back-and-forth communication between all parties. So for self-justification and due to corporate denial, I was blamed that besides a Credit card ID, Expiration, and 3-digit code, I did not require additional proof (like a face scan, and cell phone fingerprint). Boy was I happy to read the 31-page document on how to set it up just for Visa and I'm sure 60 yo grandma buying a baby outfit for her granddaughter on my website, will be thrilled to do all of these additional verifications. Why did not anyone bother to give me a heads-up, when I was setting up a Merchant account, that support on chargeback will be poor? Still waiting for a reply to my last letter from Merchant Services.The second experience, the same week:I needed Notari on my disabled child form for disabled parking permit reasons, which Bank of America offers for Free to its business accounts. One trip to be told to schedule an appointment. Another trip to come and learn 15 min later that without Face ID, they will not notarize anything and we need to get ID from the Driver's License department. Bank of America Juanita refused to accept Birth Certificates, or high school IDs which both are Legal Documents, with the last one issued by a government facility - the school. We went to the alternative place and within 5 min I got our notari signed, all in one trip. I heard on the news that Bank of America in general is not doing well, and I just learned exactly why. Lack of leadership and Bureaucracy.
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August 2023 by Haritha N
The whole experience of the bank was the worst ever. I was made to go back and forth to close the account. Before closing the account I had pending transaction which was not successful from the bank. This was not checked I was closing my account. I was got a mail to close the pending transaction by sending a money order or personal check. But throughout this process there was nil support from the bank and no proper direction was given from the bank. It was a very bad experience with this branch.
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July 2023 by Balaji KrishnanMurali
This is the worst bank experience we have had. We tried opening a non-salary bank account and received no respect for doing that. The customer experience at this branch of BOA was also very poor, so we actually ended up closing the account. But that is where the real problem started. We literally got 0 support from this branch for the closure process.Above all, weeks after the account was closed we received a notice saying there is some pending amount to be paid and it was not accounted for during the account closure. Only few weeks is given to pay that back, even though the mistake was on the bank. Customer support on call said it can be paid using cash/card by visiting the branch. But when we visited this branch, we were told that it can't be done and that only cheques or money cards are accepted. When we returned back with a cheque, again this branch turned us down saying don't visit the branch anymore regarding this matter, only send the cheque or money card via mail. The branch just keeps on giving more and more bad customer experience, especially if you try to close an account.
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July 2023 by Facundo Diaz
Literally just now at the bank was profiled due to the way I look and was questioned on why I was cashing checks. Some d*** clerk. Will be taking my business else where
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April 2023 by Robert Y.
No issue with the people that work here but the atm at this location needs to be replaced. For the SECOND time, it's errors when depositing cash. Only deposits 300 into your account, then you have to call customer service. It's been a week since my deposit and I'm still missing $1050 in my account. Went back into this location and voiced my concerns, the manager and other employee did nothing wrong but informed me there's nothing they can do. So I called the number provided and it wouldn't allow me to speak with a representative. The robot told me I have to wait until they resolve it. Bank of America pushes you to use mobile and atm for all your banking, but now I can't trust that I will have access to my money unless I work directly with an employee.
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November 2022 by shijun li
Trying to do a wire transfer at the bank today. Went to two branches before this one, one does not have permission to do it, one is super busy. Called this one and get an appointment within 15min. Have doubt at first due to low rating. After I sat down and start everything, I know I need to give 5star so that people like me will have more confidence on this branch. I think They are super nice and accommodating and well knowledgeable on what they are doing
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October 2022 by Sergio Moctezuma
Terrible service, total disregard for the customers, I tried again and the service keeps getting worst and worst.They should train their employees in customer service
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July 2022 by Matt Barker
Going into the branch has been very nice.All the employees I have dealt with have been friendly and efficient.What I didn't like is after doing preliminary paperwork for a line of credit and myself not finishing because its just to much work, was starting about 3 weeks later was getting 4 to 5 calls from refinancing companies. I can't say for sure that my info was sold to telemarketers but that was a huge coincidence.
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July 2022 by Abigail Sanchez-Cabrera
Really nice people, although it gets a bit busy they make the time and effort to get to everyone.
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June 2022 by Roof Pros NW
Terrible customer service from the on-site manager [Ana]. I understand that it is a Friday and it is usually busier then normal but she was rude. Their attitude changes quickly the moment they know you are not a BoA member. Bank teller Tina G, did an awesome job assisting.
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April 2022 by Max Ax
Has to be the only time I've ever been to a bank or business and they accepted a cash deposit at the counter and later shorted me $50-100 later on after a "Counter Correction" or whatever they labeled it as. Was just passing by Kirkland & don't live close by so never bothered to go back & ask why the incompetent employee (middle-aged East Indian woman) did that after accepting my deposit and I later threw away the slip as this has never happened in over 30 years of banking anywhere.Shame on you Kirkland Bank of America, & shame on their phone customer support who said they could do nothing about and drive all the way back to the branch to resolve the issue.
