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December 2023 by Steve S.
We got our latest COVID-19 boosters here, because it was the closest location that stocked the child dosage. I also got my RSV vaccination, because it seems I'm getting old. Service was kind of slow, but no points off for that because every pharmacy (like practically everything medical) has been slow since the mass retirements during the worst of the pandemic. The pharmacist was fantastic: cheerful, happy to answer questions, good at giving injections with minimal pain. (She's the one with the very posh British accent.) Besides general necessity, we got the vaccinations in anticipation of travel. Last time we flew, I got COVID-19 in the Los Angeles airport, and time before that, my wife got it in the same place. Airports are bad news for disease -- worse than the planes once everyone is seated. I mention the travel because we were very low on two medicines I take regularly, and I didn't want to hunt for them while we're away. They had them both -- on mix-and-match second item half price. Finally, for candy enthusiasts, this store is a dreamland. Other than specialty candy stores, I don't think I've seen that much candy in a small store in a long time. The boy was excited about that aspect of the store, even more than the vaccination. I'd switch our pharmacy business there if the store were closer, even if Bartell Drug has been bought out by Rite-Aid, which is currently in bankruptcy.
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December 2023 by Courtney R.
Bartell's, now RiteAid's, house brand Ello is all made in China. As if we don't have quality candy makers here in the US?? All the fuel, ocean and atmospheric damage it took to get some peppermint candy here is what EVERYONE should be paying attention to instead of local cows that we eat for sustenance! Disgusting move RiteAid.
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September 2023 by Shen Yan
Ryan is an amazing assistant! He did a great jobs helping us take passport pictures.
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September 2023 by Cecile Munro-Lynch
I do not recommend this pharmacy. The location is convenient but the staff can be rude. There is always a problem with our prescriptions. I went yesterday for a prescription they didn’t have in stock. They told me to come back today at 4pm to hear that finally they never got a prescription for me in the first place. What a joke !
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July 2023 by Becky Bi
You’ll never receive text regarding your prescription is ready like they used to do. You’ll need to show up and they will then start working on getting them ready. And they usually take 15 mins. So that means you cannot just stop by and pick up your prescription. You need to be there to tell them time to get to work before they actually do anything. What an inefficient pharmacy. Worst pharmacy ever.
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July 2023 by Marga White
Yesterday, my boyfriend and I wanted to buy some of the canned salmon that is usually sold at most Bartells. He called this store beforehand to make sure they had some in stock. The call was on speaker phone so I heard everything. He spoke to a woman who said her name was "Mary." When he asked if they had any, she immediately said "No, we do not" in a very terse manner. He asked if she could check and she sounded annoyed and said to wait. While we were waiting we heard her working with another customer. She got back on the line and again said they didn't have any. I don't believe that she bothered to check the shelves at all. The customer service at this store is often just awful. It's the closest one to me, but I stopped using their pharmacy because they were so rude. The funny thing is that we tried another Bartells in Redmond directly after that and were treated wonderfully! They checked to see if the canned salmon was in stock and offered to set some aside for us at the front counter. When we arrived we saw that they followed through beautifully! The staff at the Redmond store were very helpful and friendly!
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May 2023 by Elisa G.
5 stars for Craig and the other guy who was helping me find cough syrup. I thought I was allergic to being outdoors this weekend but I've been feeling that upper respiratory cough all day. Enough about me, let's applaud Bartell Drugs for being the last of the independent drug stores! It's a large store with a lot of cool merchandise and they stay open until 9 pm other than the pharmacy which closes earlier. I haven't seen a revolving seed rack in ages. They have everything I needed including masks which I recently ran out of. I might need one for my flight tomorrow. I want to check out all the Bartell's in the area!
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May 2023 by Sarah D.
If I could give them negative stars I would. Do NOT attempt to use this pharmacy. They are chronically understaffed, rude and disorganized. Possibly the worst experience and I've given them a 1/2 dozen times to prove me wrong.
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January 2023 by Brittany schnelle
I have been into this location multiple times throughout this last month and I have had the greatest experiences every single time. Nolan, specifically, has gone out of his way above and beyond to help me find multiple items that I was looking for AND after sharing with him that I was on a very tight budget he proceeded to find me 9 out of 10 of the items at a discounted/clearance rate for me as well! Always friendly, welcoming and smiling I can say that I truly look forward to stopping into this location every time I am down south this way just to brighten my day via my interactions with Nolan. I was also extremely pleased with the lady at the register this evening who took the time to make sure that ALL of my clearance items rang up properly at their discounted rate. 5 stars across the board!!
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December 2022 by Naren Mohan
Understand the pharmacy is busy. But that doesn't mean you have to be inconsiderate. Pre-booked and came early (40min) for a vaccination appointment. First they said they have people in line and told me to come at the time of appointment. That was fair, and I came back 5 min before my allotted time. I was again told to meet them in 5 min when it's our turn. I went to the counter exactly at my appointment time and the lady started rolling her eyes saying why I keep coming back !!! Then after just 2 min, she called in to administer the vaccine.The person at the front register was very friendly and very professional !!
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December 2022 by Lillian
We almost never had a smooth pickup at this pharmacy. Just switched to another Bartell nearby
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November 2022 by Jennifer P.
Ever since Rite Aid bought Bartells, the pharmacy has been nothing but a mess. They don't have prescriptions ready when they say they do. You sign up for their automatic refills, and it never works. Every time I go there, there seems to be some sort of "system error." Needless to say, I will be finding a new pharmacy
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November 2022 by Russ V.
This pharmacy is the most convenient for us even though it's not in-network so we use it when we need something quickly. Today I stopped in to fill a prescription that was called in; I walked up to the counter and said, "I'm here to pick up a prescription" and the pharmacist literally looked at me and shrugged. I repeated and this time added my last name and with this he turned around and dug through the filled orders and said it wasn't there. This prompted someone else to start helping me and they said it wouldn't be ready for about 20 minutes (they weren't busy and there were 3 of them behind the counter). I wasn't thrilled but then figured I could've called before hand to avoid this and giving them the benefit of the doubt that they were busy earlier in the morning. I wasn't excited by the rude response I received when I first asked though and that was definitely something I'd remember if I chose to shop here again.So 40 minutes later I head back to pick up the prescription; I walk back and repeat that I'm ready to pick up a prescription, given my last name and say I was there earlier and was told it should be ready. The woman proceeds to have me click through their checkout pad for the bill and consents (I decline pharmacist information or I've been given it) - the only problem is, at this point *I have not spoken to a pharmacist nor have I been told anything about the medication* ! Hoping they'd rectify that, I click that I spoke to a pharmacist (since I wasn't wanting to decline and those were the only two options). I was then told a technician was mixing my prescription and it would be available shortly - what? I was told over 40 minutes ago it would be ready in 20 so why was it only now being mixed? Ok, so I wait another few minutes and the technician brings it over and asks if I have any questions for the pharmacist - I say yes, I'd like to know the dosage, things to avoid, etc. and he says, "it's all on the label" and very quickly, as if I'd bothered him, rattles off the dosage info and walks away.Problems with my 2 visits --1) I don't care what sort of day you're having, it's never ok to be rude to a customer. If approached with a request you should not look and shrug.2) I really can't understand why the prescription wasn't ready on my first visit. I suppose if the pharmacist hadn't been rude to start, I may have let this one slide3) Don't ask me to agree the pharmacist told me about the medicine or decline such information *before* even giving me the medicine or offering me a chance to speak to said pharmacist (and I'm pretty sure this violates WAC 246-869-220 or something similar)4) If you say you'll have a drug ready in 20 minutes, have it ready; 45 minutes is not 20.5) If I say yes, I have questions for the pharmacist and you aren't the pharmacist, you should probably get one rather than rolling your eyes and saying it's all on the label as if you're too busy to bother helping meNeedless to say, I'll take my business elsewhere and am going to avoid Bartell.
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November 2022 by Corban Phillips
I walked in the door and the lady in the front started yelling at me to come back at 2. Not really sure what’s going on, I ask if she’s telling me that the pharmacy is closed. She says, “they are on their lunch, why does no one read the fine print on the door??”. Because people use the Internet. Very poor customer service and incorrect hours on their website. For all wondering, the pharmacy is closed from 1-2pm everyday (you know, the time when everyone is trying to pickup their prescription over their lunch break)
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September 2022 by Kody Xavier
The big guy working in the morning was super friendly and even helped me pick out a good hair-styling product!
