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December 2023 by Jonathan Crowe
A good selection of high quality freplaces and inserts. Definitely worth visiting.
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December 2023 by Bruce S.
I am writing this to let people know what an incredible experience we have had with Bellevue Fireplace. I had another company measure and say they could put in an insert. Last I heard from them so I went to the store to see what was up. After 2 hours of waiting and being told the measurements were theirs, the young lady asked me why I wanted an insert anyway???? I am out of area for this business but they came out, measured and placed the insert! They have been exceptional in answering questions and support. I needed a screen for my granddaughter and the one I purchased fits like a glove. Really appreciate this business. I own one myself, they do it right.
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July 2023 by Doris Waugh
Great customer service. I went in with a lot of questions and came out with a lot of helpful information. From start to finish they handled every detail. I would recommend them for all your fireplace/heating needs. The store is very fun to walk thru also.
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March 2023 by Sue Forister
I'm working from home and on12/27 - late in the day, I left a message that my pilot light wouldn't turn on.12/28 - Late in the day, Bellevue Fireplace called me back and left message in response to my message.12/29 - I called back and the lady walked me thru the steps in details on "debugging" the issue plus gave me Valor's website.12/30 - I fixed the issue! I couldn't be more happy!!!
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March 2023 by Ronen Engler
Just moved from Bellevue to Kirkland ?
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March 2022 by S G
My fireplace would not turn on and I requested an evaluation and repair. I was told they figure a 1 hour change of $250 plus parts. The repairman arrived at 5:00PM as scheduled; shined a light into the fireplace and noted that the pilot light was on which I had lite; but I had failed to then open the valve for gas which he did. The whole visit took about 5 minutes and he commented he would get home early. I stopped by the shop and told them the repairman said we would not be charged for 1 hour. The woman in charge said that even though it took only 5 minutes and the repair man had not spoken to her, she could only reduce the bill to $192.68 which I still believe, even taking into account driving time, is too much of a charge for a 5 minute visit.
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March 2022 by Iris Rain
Incredibly helpful staff! Friendly and knowledgeable, will choose this place over any other for my fireplace needs from now on.
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March 2022 by Karen J Granger
I ordered a replacement log set for our Mendota gas fireplace thru this business. I provided our fireplace model and aerial number, they told me which log sets to choose from. I had to pay up front, my order took 5 months to arrive, I had to pick up - no delivery available. Shop has no automatic doors, and I had to carry huge bulky box to my car - they did not help. And they have only 2 designated parking spaces. Turns out this was wrong Logset. At first, they were not going to accept the return. I had to prove that the logset did not fit our burner by disassembling the current logset, and taking step by step photos of the burners, the new logset pieces that could not be "seated" inside our burner, plus the Mendota nameplate inside the firebox. It took a week for them to acknowledge their error and agree to a refund - "as long as I prove that the new Logset is not damaged." So I lugged the whole box back, no help getting into their store. And the retail salesman completely disassembled the box to inspect it. My return/refund took 25 mins. Will never use this shop again.
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March 2022 by michaelwitthoft
I had three gas fireplaces cleaned and they did an excellent, quick job. Their work was thorough and attentive to keeping things clean.
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October 2021 by Rahul B.
One often hears about contractors who spread fear, uncertainty, and doubt, in order to intimidate and/or pressure customers. As new homeowners, we've interacted with several contractors, and it was only a matter of time before we eventually ran into a bad apple. Our experience with Bellevue Fireplace was brief and illuminating. Jim showed up and said our entire existing setup was "illegal", that our house's previous owners should never have been allowed to sell it to us, and that he wouldn't take the job (he and his young assistant arrived and left within 5 minutes). FWIW, our house has been inspected by two separate inspectors and two gas+hvac installers (subsequent to our encounter with Jim), and none of them found any problems with our gas system. Of course, it is possible for Jim to be right and everyone else to be wrong. However, one usually expects other information in such circumstances, like strategies for mitigating problems, or referrals to other contractors for repair work. We received nothing of the sort from him, which leads us to think that he didn't want to take the job for some other reason. Overall, we found this recent experience (September 2021) rather unprofessional.
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March 2021 by Susan Picard
Helpful displays and generous help from staff. A real pleasure!
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March 2021 by Carol Schiller
If you are looking to install a gas fireplace anywhere on the Eastside, Bellevue Fireplace is absolutely the best. The professionalism and knowledge of the plumbing required; the amazingly warm and helpful service; the selection; and the absolute integrity of the owners are outstanding.We had our gas fireplace installed 3 years ago and we love it and use it just as much today as we did when we first got it. The install was quite tricky as our home is older and the crawl space is quite narrow, but Jim said, "No problem, we will make it happen for you."Since then, Jim and his team have done at least 3 additional plumbing jobs and installs for us over the last few years, and every experience has been outstanding. Call them. You won't be sorry.
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March 2021 by Aaron Merken
Extremely helpful and knowledgeable staff. We ran into a problem with another shop and I reached out to them for a second opinion, which they helped us work through and were able to get the unit we wanted installed! Awesome team and competitive prices. A+
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March 2021 by Jenna Beardsley-Smith
We are thrilled with our Mendota fireplace. We were very happy purchasing from Bellevue Fireplace for the following reasons:* Early in the process (before we had committed), they sent a professional installer to measure our fireplace -- all of the other shops required that we do the measurements, although any error would have created big problems and inconvenience. We ended up with.a fireplace that fit perfectly - with no room to spare.* The installers were punctual and polite and operated carefully with our soft soapstone hearth. They observed COVID safety protocols.* We needed.a custom surround which they were able to create onsite.* We were happy with our store experience - we asked a lot of questions and they had all of the answers.* The follow up care was well explained.
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March 2021 by Jim Godfrey
They work very hard to provide excellent service to all their customers
