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November 2023 by Kate L.
Brought our car here after a collision. Unfortunately it was totaled, but the service and communication through the whole process were excellent. We even had to switch which insurance was handling the claim and it was completely seamless. We hope not to be back but if we need body work in the future they'll be our first call!
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June 2023 by John D.
3 strikes...your out!! We brought our 22' Chevy Tahoe into Carstar in Kirkland, as they came recommend to us by our Geico insurance company to fix our back end after a rear end accident. Unfortunately even after having our vehicle for just over a month with 3 separate times having to be back in your shop to fix issues that were either not addressed, skipped or made entirely by your shop. We now have to have our family vehicle back into the shop for a 4th time to yet again fix issues made from your shop but worse part is...now we have 2 separate paint colors on our brand new SUV! We have been lied to multiple times by not only David the manager but some of the office staff covering for David. David even hid in his office and had employees tell us he was still out on an errand when we very distinctly watched him return from said errand, walk inside while holding the materials from this errand. The level of unprofessionalism is not only saddening but also very telling of the company and employees in whole who run this office. We will never bring any of our vehicles back to this shop or any Carstar going forward. We have full documentation with voicemails, pictures and videos from start to finish to show the stages in which we received our vehicle back each time with a "seal of approval" from David. It's unfortunate this has happened as this not only messed with us financially with the back and forth, but also with work and our children's school events having to be missed do to having to drop off and pick up our vehicle as many times as we did and unfortunately have to yet again. We even took our vehicle into the Chevy dealership in Kirkland to be looked over after we picked up our vehicle for the second time with more issues and told by David "All new vehicles come with dimples"... the Chevy dealership in Kirkland did not agree to this statement and after looking at many 22' & 23' vehicles on the lot...not a single new vehicle came with the dimples. I highly recommend looking into a different company than this one, or at least a different location!!
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January 2022 by B J.
This place was recommended by my insurance agency and has great reviews. Not my experience. Somewhat rude estimate experience my wife had to go through, then never got the estimate they said they would email. After about 3 weeks I called and was told they would get right on it. Expected that would happen, but no. I understand that they must be busy but feel like they don't even want my business. Now I have to start the whole process over. Bad enough to get rear ended but this just made everything harder.
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September 2021 by Daniel P.
Came here for some body work literally today. And I was so satisfied I had to immediately make a review. I showed up to the appointment and they were very polite and quick with inspecting the car and given estimates. Also handled scheduling a rental car for me when my appointment was made for the fix and repair. They have to schedule out a bit, but here in the PNW the roads are always wet and small accidents happen. Really awesome team at this location! I cannot wait till I drop off my car for the fix in 6 weeks.
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August 2021 by Lacee H.
I recently dropped my car of here for a scrape and minor dent repair and it was returned to me beautifully!! A gentleman named JD worked on my car and went above and beyond to clean my car up!! I had some yucky dog drool and dirt that was all over the inside and outside of my driver side rear door and let me tell you, this guy worked so hard to get it cleaned up as best as he could for me!! I'm so thankful for these guys. They even stayed open a little longer than closing time so that I could pickup my car! Definitely recommend this place to anybody that needs to get work done! Honest, hardworking guys here!
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August 2021 by James B.
My car door was wrecked in an accident. Took it here to get fixed. They took a week longer than initially estimated but they did a great job, and at some point I would rather spend the extra time and get it done right. This was a Honda being payed for by Geico. The communication tapered off a little during the last week but otherwise they were god at keeping me in the loop
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August 2021 by Molly K.
I can't say enough great things about this place and the folks working there!! Admittedly, I was a bit anxious but Carstar made the entire process (from start to finish) so painless and actually enjoyable. Working with them was such a breeze! My car looks like there was never even damage done in the first place. They kept me in the loop throughout the entire process via calls or texting and my car was done on time. I 100% recommend this location.
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July 2021 by Carmelo E.
Wow, within a week the seamless trunk replacement was ready and looking great. They cleaned my car and washed and waxed her. she shifta even better now and brakes strong. Thanks guys! Moonlight is ready for action. Three Cheers for Buea and JD!
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June 2021 by Craig M.
This place gets an A+I brought in my car to repair a scraped up bumper and quarter panel through USAA and everyone there was friendly, professional and extremely talented. My car came out looking as good as new and it wasn't an easy type of paint to match since the color coat was a two-step process. They clearly communicated everything that needed to be done and in the end, I left feeling very good about the whole experience. I couldn't recommend this place highly enough. If you need to get your car repaired, do yourself a favor and go here.
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May 2021 by Lauren Hansen
I brought my car here after an accident. They did incredible work on the vehicle and were extremely kind throughout the full process.
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May 2021 by Jesse B.
Someone backed into my headlight and I needed it replaced. The bumper was damaged as well. I went through my insurance and they recommended Carstar. Nice enough at the meeting to discuss it, so I said yes. They not only did a great job with a smile, when I found a tiny little spot on the newly painted bumper, they had not problem taking care of it. They could have argued as the spot was so small only I could see it, but they didn't. They told me it would take about a half hour and 20 minutes later it was fixed and good as new. That means 2 trips to the location and I had a fantastic experience with both. Excellent customer service and I high quality of work. I hope I never need to see them again, but if I don't need body work, these are folks I am taking of my cars. Thank you for the help Carstar.
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April 2021 by Adam Silver
Bought a used 2008 Toyota 4Runner and got in an accident 3 weeks later. The guys at CARSTAR have a professional and skilled team in house and access to a wide range of professionals. I expressed concerns with a wide array of areas with the car (suspension, transmission, safety, electrical) and they had a man for the job. Got the SUV back and it looks better than when I bought it. I also especially enjoyed the camaraderie with the people working there. Interacting with them was a joy as they were pleasant and professional.
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April 2021 by Lindsi Luken
Carstar was recommended to me by USAA for a front-right fender bender I needed fixed. JD and his Team were amazing from start to finish; the whole process was nearly effortless and done quickly. I felt very taken care of and was impressed with the repair and their work. I will def be using Carstar for all future repairs and will tell all my friends to do the same.PROS: Answered the phones when I had questions, Progress status emails to keep you up to date, Seamless collaboration with the insurance team making the overall repair fast, Transparent communication about the damage and necessary repairsServices: Electrical
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November 2020 by Jason C.
I would highly recommend this place. JD was polite and friendly and knowledgeable. They were fast and professional and even helped me with an issue today that I thought was cost me a bunch of money. JD handled it in 5 minutes!!! I'd give them a 6 star if I could. Thank you gentlemen. I will return if necessary.
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August 2020 by John M.
I had someone slightly crunch the front end of my car and after being contacted by the other driver's insurance adjuster, I was given CARSTAR's information. JD from CARSTAR contact me; giving me excellent service. He kept me well informed about the different delays (not their fault) due to part availability. Their work looks good and the process is relatively stress-free. I'd recommend this shop.
