"Paid for tax preparation service. Expectation: taxes done correctly. Reality: an hour for taxes, five hours reviewing the outcome because it seemed wrong, two hours of phone tag, another hour to convince tax preparer of the error, a couple hours to go back to the office and sign correction papers, then another 2 hours on a separate day to drive back to the office and convince manager that H&R Block should honor guarantee posted on website to refund the tax fees if preparer makes an error. Consolation: none"
"Pretty bad experience. First time doing taxes and I walked out having paid $200 and not understanding what I even paid for. The two ladies I worked with did not even speak fluent English and couldn't explain the process to me well at all. I WOULD NOT RECOMMEND this place at all and definitely won't be returning in the future. Also when I called to talk to the manager, the lady who answered was rude and unprofessional."
"Decent service, but be clear on the price when working with them. I was quoted a price when I set the appointment and the final bill was double that estimate. A bit disappointed with that."