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January 2024 by 정병우
their customer service is nordstrom tier.
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January 2024 by Neal Slotvig
Just tried to get an oil change at noon on a Monday and they can't change oil because there is only one employee.Maybe hire more employees or pay them enough that they actually show up to work. Sweet gig for the single employee who just hangs out all day and comes out to tell customers the oil change business can't change their oil because they are understaffed and then goes back inside!
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January 2024 by Harsh Aseeja
The team ran into some issues with the equipment but they did the best they could. Due to the faulty equipment I had to come at a different time and I was take care on my second visit. The team was very courteous and professional.
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January 2024 by Robin B.
not open when they say they are. Tuesday at 11 am and completely vacant. hours say open at 8 am. completely unprofessional. employees hanging at Starbucks?! I dunno. where r they?!
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December 2023 by James S.
Jiffy Lube is in the business of changing your oil. How in the world can I pull in drain all the oil out of my vehicle to tell me they ran out and I'm waiting here for a guy to go pick some up. Also for me sitting here for almost an hour to get my oil changed, the lady offered me a $22 coupon that was already emailed to me. This place is complete choke. Avoid the headache go elsewhere
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December 2023 by Lori Donatelli
Excellent all around service.
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December 2023 by Ariana Lauren
Came to Jiffy Lube for help with my car today. Jayden was very friendly and helpful! You are lucky to have an employee like him.
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November 2023 by Venkat Chinta
I requested an estimate before getting the oil change done and was told it would be around 100 USD. However I was charged 120 USD. So either the employee is clueless and should not have guessed or they were lying. I was told I would get my receipt in the email. It's been three days and I still haven't received it. Overall, would not recommend.
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October 2023 by Cherri S.
This was a terrible experience. Computer wasn't working, they did not do a full service inspection, charged $119 for only an oil change, didn't ask if we had coupons....unresponsive crew and terrible experience!
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October 2023 by Mack “Mushrooms_r_Us” Clausen
As always, excellent fast service with the personnel that we're there. Taking time to explain every step. Love this place because it does what it says that it's going to do and it puts in the average extra effort to do a great job
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October 2023 by Katie N.
The Assistant GM Jason was so helpful and kind. I needed a check on the air in my tires and I was fully prepared to pay for the service. Jason wouldn't let me - told me "air was free" even though I was in one of their bays and he had to check all 4 tires then pump them all up. Such a relief to have this done before I head out on a road trip this weekend! Katie Nyquist
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October 2023 by Aline Firmino
They do a good job on oil change but that’s all they do.I had many times going there for oil change and light bulb replacement and they always said that they don’t do the light and I have to drive to another Jiffy lube location ( duval ) to get this done.Unfortunately at kirkland location they also never check my tires.Duval location I don’t even need to ask to check tires pressure or light check, they always ask or get the job done.Maybe the manager at Duval location can help the Kirkland location.
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October 2023 by Rachel Beto
I went in for an oil change yesterday because my car maintenance light went on. The guys at Jiffy Lube checked my oil and said it's still in good shape and I don't need one for another 1,000 or 2,000 miles. I appreciated that they didn't just change it anyway and take the money. Jason explained that the oil at Jiffy Lube lasts for 5,000 miles, but my car maintenance alert is set to go off every 3,000 miles, and he showed me how to turn off the alert. Then they added air to my tires and topped of my windshield wiper fluid, no charge. I am so impressed with this Jiffy Lube!!
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October 2023 by Bradley Hawkins
Seemed super sketchy. Communication seemed coercive. They weren't busy but they seemed pushy. Just seemed expensive, and lackluster, while containing a pushiness that was off-putting. I'm comfortable talking to mechanics and do my own work, but these guys were having none of that.
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September 2023 by Alexander Mock
Went in for an oil change all went well (Sept 6 2023)to the Kirkland WA Jiffy Lube. 700 miles down the road the oil filter FALLS OFF. Now the lifter are making a hell of a racket and i dont dare drive it anywhere. I talked to Jason Bergseth. He said he was the tech that worked on my car and he did question the filter, cause of limited threads on the filter. He seemed eager to help me, then. A couple hours later i am ghosted. Now in in a town i dont know without transportation waiting for Jiffy Lube to contact me to start getting this fixed. When i did talk to another person Jason was unavailable for the rest of the day. And the Hire up manager has yet to give me a call. Unacceptable. Someone needs to contact me and get this situation fixed.Update.Jiffy Lube is taking care of the situation quickly. Im surprised how fast all is happening. Thank you.I will be back when my next car needs an oil change. 5 stars
