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July 2023 by Peter W.
Great and quick service. Very friendly as well. Came quicker than I thought and price was great.
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May 2023 by Brandon F.
I broke down along 405, and called Greg at Mac Towing for help. He sent Dana to come pick me and my car up. Dana was awesome! We took back roads to get home to avoid traffic, and he even jump started my other car that had a dead battery so I would have a working car! The price was very fair and reasonable. I've never needed a tow truck before, but if I ever do... I'll be calling these guys!
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February 2023 by Freshii R
Unprofessional
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December 2022 by Sercan G.
They were friendly, responsive and quick. The initial quote didn't match the price at the end but wasn't too bad.
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August 2022 by Crystal B
Great customer service
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August 2022 by Autumn Phelan
Scam artists at their best. 1 star for being extremely late, charging us for driver's time being lost, not delivering on requested vehicle, and for extreme dishonesty.Scheduled a flatbed tow two days in advance for morning. When scheduling, I was informed charge time was from time loaded to time dropped off. Well, towing day came around and I received a call an hour before scheduled tow that the driver wouldn't be available for a couple of hours later. Okay, fine. 3 hrs after scheduled tow time, driver called to inform he was finishing up lunch and would then swap out trucks for the flatbed. 2 hrs after this, driver called and was lost, looking for the wrong address due to company error. Finally, 7 hrs after scheduled tow, our car was delivered and it was not on a flatbed as requested, more than one time. During tow process, we were informed that because we were out of area, we were being charged from dispatched time to return time. This should have been disclosed when scheduling. Very dissatisfied and will not recommend to anyone.Service: Car towing
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May 2022 by Aunika F.
Our car died right off the floating bridge at 11:30 pm. I called 3 other tow places and either they didn't answer or they didn't have a driver.I finally called Macs Towing. The operator was friendly and told me that a driver would call me back with the details. I don't know if the operator got our location wrong, or if I made the mistake when I called, but our driver, Matt Paulson, went to the wrong location and called us immediately when he couldn't find us. It only took him another 10 minutes to find us, but from the get go he was super friendly. He immediately apologized for the mix up and asked us to get in the truck while he loaded our car. We had our dog with us, and Matt didn't mind at all! We had about a 20 trip back to our place and the whole way Matt was super positive, friendly, and outgoing. He took care of everything, dropped our car off and wished us well with the car, and life. Matt's customer service was superb, and both my husband and I went to bed feeling better about our car, because we had had such a positive interaction with Matt. We will for sure be using Macs towing again in the future. Hopefully we don't ever have the need, but if we do it will be Macs that we try first. Thank you again Matt for the great service!
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August 2021 by Eriks Zemmers
Very rude and making their money off the misery of others as a ? police impound yard, meaning they steal cars by racking up unpayable storage fees . Boycott any towing company that does impounds. That is my personal opinion anyway.
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August 2021 by ME R
Called because need a tow quickly. Spoke with Ashley and my initial time request could not be met so I thanked her and ended the call. After speaking with others, I decided to call back and go ahead with the tow. Ashley was very kind and helpful. She even offered to call State Patrol and let them know of the situation. She also set me up on text alerts so I would know when certain milestones were hit and when I could expect arrival. Nick arrived on time and we took care of business. Overall, and in spite of the situation, a very good experience ???? I hope I never need them again but if I do...I won't hesitate to contact them again. Excellent service.
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August 2020 by Shay Jones
Super helpful, fast and got my trailer there safely. It was hard to find a place in Kirkland to get a trailer towed!
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August 2020 by Jameela Roland
Be aware, this location is only for abandoned cars. If your car got towed by this company for a parking violation, it’s at the Redmond location.
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August 2020 by 959bore
Mac Towing was fast and reasonably priced, overall one of the better towing companies
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August 2020 by Jason Richards
Needed basic flatbed tow for roadside assistance. Pickup point was local on Eastside of Seattle, drop off point was 15 miles away. This company quoted $250 on top of roadside assist benefit. I’m all for a supply/demand curve, but price gouging people when they need help is just wrong.I’ll never do business with these guys or recommend them to anyone I know.
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August 2019 by paul
Time estimates were reliable, prices were good, and employees are amazing. Nicholas (Nick) was a true professional, on time, and masterful with his flat bed tow truck. I would not hesitate to call these guys up again!
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August 2019 by E R
Called three hours ago and asked for a vehicle to get towed.I call back to see why the driver had not called or came by and Scott gave me the worst attitude. Refused to let me finish a sentence, when I asked to speak with a manager he said he was the manager there. Then he says you want to speak with a manager of Mac towing and I say of course. He filibusted with me until I disconnected the call. Tomorrow morning I'll be calling to speak with a real manager.Horrible service all the way around. They'll get a chance to make things right tomorrow.