-
September 2025 by CALEB HINDERER
The parts team at Lee Johnson Mazda of Kirkland were friendly and professional. I was very happy they had a hard to find part in stock! Great experience with great people! I will be back for more parts soon!
-
September 2025 by Susan S
These guys are great! Knowledgeable, professional and friendly! My go to for my Mazda parts.
-
August 2025 by Angela Nelson
Had a great experience with Hau and the team in parts! Friendly staff, well knowledged and got me the parts I needed quickly!
-
August 2025 by Dan Bennett
Hau, Lee, Casey and Matt always take great care of me and do it for the right price. Thank you for excellent service always!
-
February 2025 by Casey Mcswane
Attentive, courteous, and knowledgeable about the cars they serve. Best dealer around
-
September 2024 by Steven Monarch
They always have the parts I need in stock and the employees are extremely helpful. Lee Johnson Mazda will always have my business.
-
September 2024 by Johnny Rodriguez
Great people and always have everything I need! Always helping out!
-
September 2024 by Kenzie Clayton
Mazda parts always delivers on time and promptly, all the dudes be puttin in the work!
-
September 2024 by robert dickson
Had the parts I needed and a good price
-
September 2024 by Ron
I've never been more pleased with the customer service I got from Mazda Parts! These guys are very friendly as well as knowledgeable about what I needed for my vehicle. I recommend anyone with a Mazda that need parts and/or service to visit Lee Johnson Mazda Parts!
-
September 2024 by frank barefoot
Awesome I have worked here for years and everyone here has been excellent.
-
May 2024 by Nicolas A
Got a part I needed but very much inflated prices, just because they can.. (50% higher than the listed price on the mazda website)
-
December 2023 by Ragnar M.
Went in for a regular oil change with a promised time of one to one and a half hours, but ended up stuck there for three hours. My day is ruined, and all they said was, "Sorry, it's a madhouse today." Don't expect timely service.
-
September 2023 by Spencer C.
Purchased a MX-5 from them in June. The purchase experience was nothing special. Slow on paperwork, but friendly about test driving etc. I knew what I was looking for so there wasn't a lot of need for info or salesmanship, but they let me do my thing which I appreciated. During the purchase paperwork they offered a lot of add-on insurances and services and warranties. They weren't super pushy on it, but definitely told me some misinformation about how my car was going to cost a minimum of $2000 if I had anything break on it etc. so it would pay for itself on my first repair. No big deal, this is getting to be fairly common, and I just said no to all of it. After I bought the vehicle I waited for my license plates to arrive. Then waited more. Then more. I called multiple times and was given the same response about Washington State taking a long time. Then eventually I was told that someone had messed up on the odometer reading on the paperwork and I'd have to come in to fix this. I asked if I could do this at the Lake City location because the Kirkland location was about a 45 minute drive each way instead of a 10 minute drive. They told me that they actually didn't need me to sign anything actually and it would be taken care of. Another few weeks went by and I started calling them regularly again, lots of transfers, lots of sending me to the finance and license departments and lots of me leaving voicemails which never got returned. It's now September 28th and I still don't have my license plates for a vehicle I purchased June 19th. I did just get verification that they did just receive the plates from the state. Though one person told me they arrived yesterday, and the other person told me they have been there "awhile" and told me I had probably just missed their call to me.... Given that the paperwork I was given says Washington issues the plates Sept 18th means they can't have been there awhile, because the plates would take a few days just to get to the dealership from the licensing agency. All told I believe I'll FINALLY have my plates after 3 months. More frustrating than the timeframe was the constant treatment like I was just being impatient and bugging them when I just wanted an update. I didn't even call them until a month after I bought the car. Then a few weeks later I called twice and emailed. Then finally in the last month I've called maybe 6-8 times. This was not my fault for missing a call. This was 100% their fault for lack of communication, no apologies for the delay, and really no one being kind. All customers deserve respect, honesty, and kindness, and I feel I have not received that most of the time from them. If anything they have purposefully given me false information, spent time gaslighting me, or passed blame onto the government rather than owning up to their own mistakes. At least I love the car.
-
June 2023 by Sharklicker 2.
Evening before I was to take my car in for major service I got an email saying my appt was canceled. I had arranged rides, work off etc. Super frustrating. Mazda dealerships in Washington suck balls.
