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January 2024 by Md Mofijul Islam
I wish I could give negative rating. I do not know anything about this property manager. But this company is scamming people with a $1 per month promotion. On December 31, 2023, I made a reservation with a move-in date of January 11. Before the reservation, I contacted customer service twice, and they assured me that if I moved out by February 10, I would be charged only $1. After confirming the reservation, I noticed a due amount of $180, which I needed to pay by February 1, otherwise, they would charge me an extra late payment fee. I contacted them immediately after the New Year holiday, as they were closed. Now the customer service told me that my rental had already started from December 31. My first response was, "What the ****?" The customer service representative was not friendly at all. I requested to change the rental date to January 11, but they did not consider my request. When I requested a full refund, the customer representative told me that I would only get $1 back. They also charged my credit card $52 ($1 for the first month's rent and $51 for other charges). See how this company is scamming people. I would suggest being wary of this company. I wish I could sue them.
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October 2023 by Amy Meiers
By far the best service I have received at any storage facility. Over the years I have had to rent a few different units at different locations, James and Blake have exceeded amazing customer service! They were always willing to help me with anything, the facility is very well maintained and they are always smiling and saying hello. I would recommend renting from here anytime!
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September 2023 by Lee Ann J.
So impressed with the level of professionalism extended to me at this location. This facility is always spotless, questions I might have are answered in a timely manner and I'm always greeted with a smile.James stands out as an excellent employee and is certainly knowledgeable about customer service and running of this facility. Blake is relatively new but always congenital and willing to help in anyway possible.Both employees show the select ability your company has used in hiring. Keep showing us employees like this and your company will always get an excellent rating.Most Sincerely,Lee J
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August 2023 by Joe mamma
James was a huge help with getting me all set up with my unit. It’s employees like him that will keep me doing business with Public Storage. Thanks again for all your help and taking the time to make sure everything was correct and at a great price!
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August 2023 by officestaff admin
This place has amazing customer service! James and Blake helped me a great deal is picking the right unit for my needs. The facilities are also very well kept so you can rest assure your stuff is safe here!
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August 2023 by Keith Ancker
Customer service will get you further in life and business than just cheap rates. James and Blake have been exceptionally helpful and accommodating making sure the semi-complicated situation I was in, got handled.
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August 2023 by Jeff Felbeck
This is an incredibly well-run and well-designed facility. James and staff are extremely helpful and the whole facility is always very clean and neat. The loading/unloading area is huge and covered - so no problems in rain or blazing sun. Lots of parking and maneuvering space. I doubt there is any better place to store your stuff.
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August 2023 by Anita Wong
James and Blake were friendly, funny, and super helpful. The PS online computer system is a little glitchy, but James helped to make the final transaction easy and painless. Great customer service!
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August 2023 by Robert Price
Completely disappointed in this storage facility. I have been with them for 7 years.I am between employment and start my new position later this month.They will not assist with financial assistance while I get financially stable again!I have requested help. They also stated that during covid they would not raise prices etc. Yet in the last three years my unit costs have more than doubled. With the state mandates placed I had lost clients and my business. Trying to rebuild. I had to close my buisness this yes.So I was able to get caught up yet with no assistance from public storage. I had requested some financial assistance and they could not assist. They just gave me phone numbers of those who might be able to help yet the gm and the auction manager stated they couldn't do anything.Hoping they will work something out here as I am a single father in this tough economic system having to start here from scratch.
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July 2023 by Leslie Phillips
James is the absolute best! He is courteous and helpful: he helps me when I get my key stuck in the lock; and is available to answer all kinds of questions.Don’t ever lose him!Blake is helpful and I love his accent.
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June 2023 by John Lehr
Been a tenant here and at the public storage down the street for 4-5 years. James and Blake by far have been the friendliest employees I've ever dealt with at any public storage. Great customer service and going above and beyond deserve recognition. James and Blake, thank you for helping make my life and constant shifting around Washington easier and stress free!
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June 2023 by Elena Moon
My husband and I needed boat, rv and regular storage. James and Blake were super friendly, super quick and above & beyond helpful. They were able to consolidate all our storage needs and save us money at the same time. We are so grateful to you both!
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June 2023 by Gordon Hopkins
I have had a tough time finding the right unit for my storage situation. Blake, was very informative and helped me get answers to tough questions. Got the right unit now and am feeling alot better about the decision. Thanks again Blake!
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May 2023 by Jeremy Madrid
I’ve been a tenant for over 3 years and the customer service, especially James has been extremely friendly and helpful. The facilities are always kept nice and clean as well. I would highly recommend this public storage for any storage needs.Jeremy Madrid
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May 2023 by J Johnson
We’ve been a tenant for 4 years and run a small business utilizing this storage facility for logistics it has been an enjoyable experience throughout our relationship knowing James the facilities manager on site and his team are here to take care of us. Highly recommend using them for any storage needs.
