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February 2024 by Kevin Yoon
Had a great experience at the store. I took all my time trying diff pillows. No pressure at all from sales ppl. Very kind employees!
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February 2024 by C. T.
Both Nikki and Ness were very friendly and helpful in answering our questions.
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October 2023 by Jaclyn Jackel
I walked into the Purple showroom and was immediately greeted by Carlos and his team. He was extremely knowledgeable about the products and listened to my concerns to help me pick out the perfect mattress. I will be expecting the delivery within the week and i cant wait!! Ive been wanting a Purple product for years and finally found the opportunity to purchase one. Thanks Carlos!!
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October 2023 by Allan Louderback
Very cool show room, and very helpful and awesome experience figuring out which was right for me! Felt very comfortable and liked how spacious the room was. Will likely go back when it’s time to look for a new bed!
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September 2023 by Biatris Cebotari
We had a great shopping experience at Totem Lake Purple, Meagan is knowledgeable and relatable. We ordered our mattress today - very excited to receive it.
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August 2023 by Jay B.
Decent mattress. Horrible customer service. They mistakenly sold me the wrong mattress (which they acknowledged was not the one I ordered). It took weeks to fix the issue. They exchanged the cheap mattress they sent for the premium mattress that I ordered... and still charged me for the premium. I felt like I was being extorted and having to pay for their mistake.
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August 2023 by Jack R
this is the best Purple showroom you can visit. it’s meticulously clean, the team is kind and well-informed, and everyone genuinely cares about finding you the perfect mattress that fits all your needs. plus, visiting the showroom to try out the beds and pillows is like disneyland for adults!
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July 2023 by Jessica Jewel
After several interactions with multiple employees at this location, I can’t recommend them enough!A number of months back, my partner and I stopped in to pick up a new pillow. Meagan was a delight and helped us determine exactly which one to order. We had an unexpected return to make and Meagan again helped us with no issues!Fast forward to a few weeks ago; we were shopping for a new mattress and decided to stop by the store. Nikki was incredibly friendly, polite, and patient. She toured us through each of the mattresses, and all of our options.Once we were ready to order the mattress, Carlos helped us place the order. The ordering process was quick and easy, and we were out in less than ten minutes.Every interaction at this location has been great, and we cannot thank the staff enough!
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July 2023 by Jessica J.
After several interactions with multiple employees at this location, I can't recommend them enough!A number of months back, my partner and I stopped in to pick up a new pillow. Meagan was a delight and helped us determine exactly which one to order. We had an unexpected return to make and Meagan again helped us with no issues!Fast forward to a few weeks ago; we were shopping for a new mattress and decided to stop by the store. Nikki was incredibly friendly, polite, and patient. She toured us through each of the mattresses, and all of our options.Once we were ready to order the mattress, Carlos helped us place the order. The ordering process was quick and easy, and we were out in less than ten minutes.Every interaction at this location has been great, and we cannot thank the staff enough!
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June 2023 by Marshall
I highly recommend visiting this showroom if you’re in the market for a new mattress. Nikki was an incredible help in choosing our Purple mattress. She was knowledgeable and patiently listened to our questions while we decided which mattress worked best for us.It was great to have a showroom to actually try the mattresses, rather than relying on the information from the website and hoping we made the right choice. We tried other mattress brands at other stores as well, and came back for the Restore Plus. They were able to deliver much faster than expected too, which is a huge bonus!
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May 2023 by Randy Simrock
After many hours of researching and figuring out what bed i thought i wanted and was ready to order, I decided to see what Mattress stores where around my area to see if I could try anything that would change my mind.I found this purple store location and decided to give it a try since being used to Springs memory foam or pillow top.My wife and I went over and were welcomed by Niki, who showed us around the floor of ranges of purple Mattress's, It took a matter of 15 min before we found a bed we didn't want to get out of. Ill attribute maybe 60% of it to the purple Mattress itself and another 40% to the Zero G setting on the adjustable frame that it was accompanied with. Its a tough one to really even give it 40% because that was a game changer i haven't experienced before.Needles to say we got the Adjustable frame and ended up going with the Cal king 4" Purple Mattress. Its been 2 months and my wife and I are still loving it. Best bed we have ever had.Went back the other day and picked up more sheets and the Duo Chair Cushion which Meagan was more than happy to help me figure out which would work best for our office chairs.I can not highly recommend giving purple a try enough before you go with a standard memory foam or spring or whatever.Hope this helps you all on your search!
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March 2023 by Larkyn Pope
Jack was super helpful! He was the perfect mix of enthusiastic without being pushy. I came in mostly knowing what I wanted but still felt like it was worth it coming into the store rather than just ordering online.
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March 2023 by Ian Rose
Was looking for a new pillow and Nikki was more than helpful in finding the prefect one for me. Never slept better.
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February 2023 by Hailey Beaupre
I absolutely LOVE my purple pillow! Great customer service as well, Nikki was super helpful and guided me through the entire process to find exactly what I needed. I 100% recommend!!
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February 2023 by David Prisyazhnyuk (ThatSnazzyIdiot)
Came into the store with no idea how to select a good mattress, thankfully Meagan was there to assist me in my search for the perfect mattress. Although I was not able to make a purchase today Meagan took the time out of her day to make sure that I was fully informed with all the information I needed to make the purchase. I would absolutely recommend coming in and discussing your options with her as she definitely knows her stuff and treats everyone with the utmost respect
