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March 2024 by Sterling Murray
Charging a dollar for an extra pump of vanilla after the coffee is already $8 is insane ?
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January 2024 by Matthew Carson
My biggest complaint is the sticky tables, every time I visit. When asked for a rag to clean a table I was given an alcohol wipe. Alcohol does not clean dirt and was only meant to sterilize. I couldn't think of a diplomatic way to point this out to the employees because they did not seem very invested in their job and only the manager has the motivation to fix this problem.
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August 2023 by Volker Will
Even if the coffee were for free, I wouldn't go there again. The worst Starbucks location. Coffee was ok, except for the horribly old drip. All the time, every time. Staff very impolite. They barely notice customers. No greeting, no hello. Coffee usually takes for ever to be ready. Need to figure out why it might be. Maybe online orders...
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May 2023 by Rachel Park
The worst Starbucks location. Coffee was alright. Baristas/staff never greet customers. The cons of hiring your employees' friends or some situation, I assume.
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April 2023 by Traci T.
Very clean space, staff are very nice! They are very quick and have consistency in their food and beverages. Big shoutout to Margo the assistant lead at Starbucks, very kind and excellent customer service.
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February 2023 by ali vee
This particular Starbucks needs serious help. Better staff training and supplies.Just go to a real Starbucks... there's one in downtown Kirkland. Save yourself the time/hassle/money. Only a few times have I gotten a good order here, and they were done by staff that don't work there anymore.I've been ordering from this location because I am lazy and I live right downstairs, but I can tell you after many many attempts in the past 2 ish years, this place is just not good. I need to stop wasting my money on overpriced drinks that I end up having to throw away. Also they never seem to have anything stocked past a certain time (if you do order from here, good luck ordering breakfast items before 9am).And no, I don't bother telling them anymore about my drinks or food not being good, because they will make it incorrectly the 2nd time.
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November 2022 by Marcus S.
This particular Starbucks is apart of the Urban Plaza strip and is within QFC supermarket. It's a weekly visit when I am here working with a client. I don't partake in Starbucks myself, at least not usually but my client likes to take his break here and get a white chocolate mocha. I get it for him "kids temperature" which I didn't know was a thing. This is great so he does not burn his mouth drinking it too fast. I appreciate them doing that. They also know to give him a discount as he works at the QFC. The baristas are all very nice and also keep the area pretty clean if it isn't too busy. My one complaint is they don't call out when the drink is ready or at least they could be a bit louder. I guess they expect you to eye the counter for your order but it would be a nice touch if they did that. Other than that, a very accommodating Starbucks.
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October 2022 by Kelsey Y.
I wish I could give them zero stars. Came in the afternoon five people in line. Waited for 15 minutes with no line progress and two people eventually left the line. Two workers. One was taking orders and making drinks. The other was washing cups and then stood there. I'm not sure if she knew how to work the register or make drinks but neither of the employees addressed the line or apologized for the wait or explained why everything was moving so slow. I eventually left and went to cafe ladro next door.
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October 2022 by Zoe Stone
Y’all it’s Starbucks and the employees are super nice
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September 2022 by JT B.
3rd time in a row now I have gone here in the last 3 weeks and they can not make my drink because they don't have one of the following; mocha, almond milk or whip cream! The people are very nice but whoever has responsibility for keeping the place stocked needs help. I also noticed this morning they were out of breakfast sandwiches too. In protest, I went to a different brand store and received exactly what I ordered. I will likely return once more and if they fail a 4th time, I will never return to this location!
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August 2022 by Jennifer livingstone
Y’all it’s Starbucks and the employees are super nice
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July 2022 by Eunice S.
My son had a baseball game near here and we decided to walk to this Starbucks and get us breakfast and coffee. The girl at the teller was newer I am guessing. That's alright, I don't mind people taking their time. It wasn't until my coffee was made and I asked if the Misto I had ordered had white mocha like I asked. She looked at the ticket on the cup and looked at me like I was crazy for asking. Then says "NO!" I asked for it to have white mocha and she rolled her eyes sooooo hard that she almost fell over(exaggeration for full affect of my annoyance with her). My husband politely asked where the sleeves were since his coffee was hot. They said at the front. We informed them they were out. The barista(her name is Aubrey) snatched one from her side and gave him one. They my husband asked if he could have another(for my coffee) she snatched another one with a huge attitude and disrespectfully gave him another one. I want to pint out there was NO ONE in line before or after us. I could totally understand if the place was busy. I extend grace at that point. I would have passed on writing a review if our coffees would have been made well...but they weren't. So here it is. Miss Aubrey...if you ever get to read this, I hope that working at Starbucks is the worst thing that ever happens to you. Life is soooo much harder than being a barista in a mega rich neighborhood. I hope you don't have to get your attitude checked by someone in power in the future and you have to learn that hard way. There are plenty of jobs that don't require you working with breathing living things. Find that job and excel at it. Customer service is not for you. You need to treat every customer with respect. Every encounter is an opportunity for you to make someone's day a whole lot better. As a person of color I would encourage you to not treat people of color the way you treated us. Others could interpret that to be for other reasons, if you know what I mean. I wish you all the best. This is a learning opportunity for you.
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June 2022 by Mitchell Fryday
Coffee is good , breakfast wrap not so good as you can see it looks nothing like what they advertise, it’s very blend and empty, and no sauce at the store to take away from all that blend flavor
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April 2022 by addison smith
Y’all it’s Starbucks and the employees are super nice
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March 2022 by kristina M
The slowest QFC Starbucks location, employees don’t welcome you, Don’t acknowledge that you are waiting or have been waiting for a while. Really slow service plus paid a dollar more for my Americano Compared to downtown Kirkland location.
