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March 2024 by Allison S.
Charged me for 100 extra miles that I did not drive when I dropped off my truck. App pickup process errored multiple times and took and extra half an hour, then their system was down when I dropped off to this location. I was not told about the extra charge and they added my digital signature to a form without my consent. Definitely will not use Uhaul going forward
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January 2024 by Rogers Ngo
Received a moving truck that was unsafe to drive due to its condition, only received a 25% refund for the issues I faced. I know other customers receive full refunds but the manager said 25% is the "most" that can be refunded.
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January 2024 by Samantha C
Staff was more interested in chatting in the doorway with each other about their personal cars rather than help customers, even as we walk past them to the counter.
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January 2024 by Jimmy Zee
Great, nice, quick service installing my hitch! Thanks
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January 2024 by HB
I was there for propane refill. The staff helped me real quick and was friendly too.They have limited parking. And I find it difficult to rent trailers from this location.
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October 2023 by George
The people there are very helpful and friendly.It might take some time to get your vehicle but that is the only gripe I have.
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October 2023 by Ana Hagerup
They randomly closed early and refused to sell me any boxes, even though they still had clients coming through. It was a huge inconvenience and total laziness on the staff side. He said the manager would be mad if he knew that he closed shop early. ?
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September 2023 by Daniel Felipe
One of the worst experiences that I ever had at Uhaul.First I did all the process online and the phone said to skip the line. I tried to talk with the customer service agent and he just ignored me and screamed saying that I need to be in line. What is the point to paid more and do the online process if I still need to be in line. Also they were very rude and seems to not want to work there. Extremely poor customer service
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August 2023 by Hany Farag
I was initially overcharged a fair bit (one extra day plus an extra $20 per day phantom dolly charge). It took one visit and 3 email exchanges with the manager but he quickly resolved the issue. I of course wish I hadn’t been overcharged from the first place but they had a professional response and I was ultimately refunded the overages. So giving 4 stars.
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August 2023 by JUNHYUNG SONG
They had a serious problem with overbooking. I booked for July 29th 9am - July 30th 7pm, but they forced me to return at 11am on July 30th and rent it again at 2:45pm on the same time! Also, when returning the truck, one guy in the U-Haul uniform kept saying "fxck" and resented about how busy he was and the lack of labors while all the customers were in the store. Super intimidating behavior.
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July 2023 by htuy42
They're perfectly nice, the vehicle was in good shape and worked fine.But! It said on the contract there was a $20 fee for late return. We returned 3 hours late (9pm, 3 hours after the store closed, during which time it is not possible they could have re-rented the vehicle) and they charged us for an entire extra day.Overcharging by that much can't be redeemed by service.
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June 2023 by Stephen W.
Unbelievably poor service. Booked tow hitch install online, then received a voicemail that they don't do my model there. Why then can you book online? Then I called back today to find my appointment had been cancelled and they don't do European cars during the summer. Really poor service, most unhelpful.
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June 2023 by amit kumar
Worst Customer Service ever : I had an Hitch installation appointment for my BMW X3 . Technician (John ) for sure doesn't seems to know what he is doing . Post the installation of Hitch all the sensors associated with the car stopped working which included Parking Assist , Rear Brake Lamp , Turn etc. . Upon complaining they just handed over insurance information without even owning the mistake or trying to fix it . They not only wasted time but also spoiled the car due would needs to be fixed for proper functioning . Would not recommend HITCH Installation service at this location . There are better reputed places who knows what they are doing .
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May 2023 by Samantha M.
The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.
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May 2023 by Diana Mac
* Employees deserve 5 stars!* Person slated to open was a no-show.* Office cd not open till nearly 9:45 a.m.* We were on very tight time constraints.*** I firmly believe an inconvenience discount shd have been offered.***
