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August 2025 by Emily Rose Bell
Quick frienddly service
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August 2025 by Jialing Huang
Absolutely unacceptable experience at this UPS store on August 6th. I came in right before closing to ship a valuable package, and the staff member named, Indigo, was shockingly rude and unprofessional from start to finish.
While packing, she dropped my item on the floor without offering even a simple apology. When I politely said I’d like to stay and watch the packing process—because the item was expensive—I added, “I hope you don’t mind.” Her response? In a cold voice, she said, “I do mind.” Seriously?
From then on, she gave me attitude the entire time, deliberately making loud noises with the packing paper, and throwing me nasty looks. Her behavior was passive-aggressive and completely inappropriate for someone working in customer service.
This is hands down the worst UPS store I’ve ever been to. I will never come back, and I strongly urge others to avoid this location. If you value your time, money, and respect—go somewhere else.
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July 2025 by HB Cheetah Fundraising Foundation
Stay away! The owners are the rudest people you’ll ever find at any UPS store!
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July 2025 by Anand Chandrasekar
They saw two people coming in to drop off packages and closed the door before the closing time! Unprofessional staff!
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June 2025 by Xuemei Feng
The manager and staff were very helpful. Parking is easy. I had a great experience here.
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May 2025 by Carolyn Billings
I get the negative reviews now!
The guy behind the counter didn’t listen, spoke rudely and acted like he was doing me a favor. I run a small business. We would NEVER speak to a customer this way. Will take my business elsewhere.
The negative reviews of this store surprise me. I have been using this store for years. Sure, it gets busy during the holidays but I've only ever experienced great customer service. In one great experience, the staff was extraordinarily patient with me when I got flustered with four confusing Amazon returns. I encourage everyone to give this store another shot. It would be a shame to lose a helpful small business because of one challenging employee.
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April 2025 by Kris B
The staff was patient, efficient and kind helping us notarize documents. We have always received excellent services when using the Kirkland UPS store. Thank you!
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March 2025 by Rob
Just walking in is a disappointment, then you have to deal with the unprofessional and lazy staff.
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March 2025 by William P
The cute girl with long hair at the counter is very friendly and helpful.
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February 2025 by Elaine Bevington
Staff at this location are completely fine but they are a franchise so can do absolutely nothing when UPS messes up. UPS is an unreliable service - charge 150% more for 2-day air but then it arrives at the same time because they literally forgot to scan it as 2-day. Absolute waste of money, just stick with USPS. Half the price and no bullshit option of 2-day that doesn't seemingly even exist.
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February 2025 by ravi shastri
Generally good but the girl at the desk is more interested in chatting with the delivery guy than listening to what I’m saying regarding my parcel
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January 2025 by Apurva Bhoite
If there was a way to give negative review I would. I like UPS and have used many services over the past 8 years but the employees in this store are unhelpful and strive to make things difficult for you and are tremendously rude. Never going to this location again.
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December 2024 by Opuelas
Always had great and prompt service here. Them being open until 4 on Sunday has saved me a few times. Not sure why others are rating the location low.
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December 2024 by Irfan Shah
Customer service is always good here at this location. I’m a Regular customer of UPS here and the staff is always helpful, and responsive.
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November 2024 by Audrey Meng
They charge $54 for a shipping box. Rude attitude to customer.
