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January 2024 by Dawnelle Carroll
Urban Tread shoe store in the outside shopping stores at the Alderwood mall blew me away with the best customer service experience I’ve had at a shoe store since I was young kid. They actually got the shoes and put them in your feet and laced them up for you. Treated you as a valuable customer even though you didn’t buy anything. We left with not only the shoes we were looking for, but two other pairs as well, on sale too. We left feeling taken care of and appreciated. A must go to for quality shoes and the best customer service ever. Thank you!!
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September 2023 by Paul Y.
Went here on a Sunday, It was very busy and the two people working there worked so hard to tend to everyone. While that was going on they did an excellent at tending to my needs while juggling those of others. I really enjoyed this place and will go back when i need a new pair of walking/running shoes! Would 100% recommend this store. The employees were very honest, not pushy, and made certain that I had what I needed to make an informed decision.
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August 2023 by Carly Salvador
Review is EXCLUSIVELY for DAISY.She was a down to earth, not pushy, honest and kind sales staff that went above and beyond to assist me.I actually ended up revisiting the store again just because of the positive experience I had the first time with her. I hope upper management realizes what a team player, and genuine staff member they have on their hands.Would highly recommend stopping by the shop if she’s the one working.
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August 2023 by carly cressman
Review is EXCLUSIVELY for DAISY.She was a down to earth, not pushy, honest and kind sales staff that went above and beyond to assist me.I actually ended up revisiting the store again just because of the positive experience I had the first time with her. I hope upper management realizes what a team player, and genuine staff member they have on their hands.Would highly recommend stopping by the shop if she’s the one working.
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July 2023 by Emily Edison
Excellent service for my ailing feet. Salesperson was patient, offered suggestions and did a great job of helping me find a shoe that worked well for my foot pain.
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July 2023 by Deborah S.
Paid 198.00 for a pair of shoes they sold me and told me how comfortable they were. I'm a teacher and could barely go half a day without these giving me blisters and hurting my feet. They would not return the shoes because it was after 45 days. No store credit was given. Would not recommend buying your shoes here. Very disappointed
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May 2023 by Angie W
Walked into a completely EMPTY store. There were three workers there. Zero customers. Not a single worker said anything to me while I was there. Not one acknowledgment. I wanted to get a pair of Hokas, but left because I felt so I uncomfortable and unwelcome. I’ll never take my business here. I’ll stick to REI.
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May 2023 by Angie W.
Walked into a completely EMPTY store. There were three workers there. Zero customers. Not a single worker said anything to me while I was there. Not one acknowledgment. I wanted to get a pair of Hokas, but left because I felt so I uncomfortable and unwelcome. I'll never take my business here. I'll stick to REI.
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April 2023 by Anna Talbott
The owner was judgmental and impatient. She made rude comments to me and my family.
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December 2022 by Debbie
Nice in the beginning? Exchange the shoes was trying on a different pair when I caught the one sales person making faces to the other sales person that was back by the cash register? Wow what kind of people are these? You have a customer in the store and you’re making fun of them right behind their back and you don’t think you’re going to get caught? Both these women are old enough to act adult? But they don’t …I was shocked I took the shoes but I’m taking them back first thing tomorrow and after I get a refund I’m going to tell them off ..I won’t be back..EVER!
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December 2022 by Desiree Hardgrove
The owner of this store exploits people, lies and has no regard for life. My brother worked here and his co-worker overdosed and cut his arms up in the bathroom. My brother called the owner to let her know and she told him not to call 911 till she could get there. He ignored her and called right after he called her. Saved the guys life. She shows up and makes him finish his shift or she will fire him. And expected him to clean the bathroom. So he quit. Don’t buy anything from this woman her morals are broken.
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November 2022 by Avery Lueras
I bought $650 worth of shoes there, two pairs for me, and two for my wife. The Birkenstock's I purchased, had a defect and the front part of the rubber sole, totally separated from the cork. They would not exchange them, or refund me. I'll never support them again. Their customer service was really awful. The three young girls working there, are totally inept, and were unable to even look up my order. They were completely clueless, and seemed kinda ignorant. This is the kind of service that is overtaking retail, and it's going to end retail shipping for good. They also spread misinformation about the covid pandemic to me. I'm totally disgusted with them. Don't waste you money shopping there.
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October 2022 by Eva Sierra
Urban treads is the perfect shoe store! Trendy shoes, classic styles, comfy, supportive soles designed using modern technology.I only found this store on the heels of the tragic closing of Market Street Shoes in Redmond. Kudos to the Ballard store that's still open for guiding me to my new favorite store on the Eastside - Urban Treads.They carry Danskos, Blundstones, Riekers, Papillio, Pikolinos, Berkinstocks and so many more awesome brands.Special shout out to Jane, for her friendly, informative assistance. 100% will return for more fabulous shoes. Sending my friends your way! ☺️
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July 2022 by Fabulously Planned
The staff are so rude. The day I bought the shoes they weren’t friendly or helpful and 2 weeks later got the same guy when I needed to return them. I’ve never felt so unwelcome in a store both times. I will not be back. A little kindness goes a long way. I guess they just hire anyone and don’t train them. What a shame.
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May 2022 by desiree hoolahan
The owner of this store exploits people, lies and has no regard for life. My brother worked here and his co-worker overdosed and cut his arms up in the bathroom. My brother called the owner to let her know and she told him not to call 911 till she could get there. He ignored her and called right after he called her. Saved the guys life. She shows up and makes him finish his shift or she will fire him. And expected him to clean the bathroom. So he quit. Don’t buy anything from this woman her morals are broken.
