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December 2023 by Susan H.
I had recently paid off my VISA account well before the due date. I then called to cancel the card because I was unhappy with the way they don't allow you to make multiple payments on the balance. I had made one payment and then sometime later I had wanted to make a payment much closer to the balance. They wouldn't allow that. Instead, I had to pay an amount much lower. Mind you, I'm not talking about anything in the Pending column. Today I got a bill in the amount of $13.15 for 'interest.' Although I went ahead and paid it because I no longer wanted to interact with them, I consider this to be FRAUD. Beware. This is not a banking institution you want to be involved with.
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November 2020 by anniedog34
Great service on-line and on-site for some years now and just transferred a banking account from another institution to US.
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August 2020 by Arash A.
GREAT CUSTOMER SERVICE """" my teller @ us bank/ juanita beach Kirkland location "Afshan khosravi , your amazing attitude and smile and polite and positive services should be rewarded! Your so great, god bless you and your hard work ... thanks Arash
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May 2018 by Juan M.
There has been about three times I've been going to the bank and to get assisted it takes to long. The line was also really long and I waited for about 15 minutes and there was only two employees assisting customers, even though the line was long the manager was just observing while sitting down but did not help. I also noticed that some customers left because of the long wait.
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December 2017 by Ashley M.
What a disappointment. I have been a US Bank customer, at this branch, for over 20 years. The last 2 years have proven to be a downward spiral for them. Today I called to ask a basic question about overdraft protection and had some urgent concerns about my account. Again, this is my branch and I've been a loyal customer for 20+ years. I was told I had to call the 1-800 number..... really? I've NEVER been told to call customer service. A banker, or even teller for that matter, has never IMMEDIATELY disregarded my question, I've ALWAYS been helped with excellent customer service, even over the phone. That is, until today. I told the teller, forgot his name, that I was not going to call 1-800 and requested to speak with a banker. He told me they were all busy... okay.... that's not uncommon but for some reason transferring me to one of the managers voicemails was not something that occurred to him.... I had to ask, very firmly at this point, to be transferred to a voicemail of ANYBODY willing to help. He then proceeded "transferred" me. I CALLED BACK 4 TIMES TRYING TO TALK TO A MANAGER and not once actually got a voicemail. Instead, there was an automated message saying they were "experiencing issues transferring calls and if I'm one of those affected I should call back". NEVER IN MY 20+ YEARS WITH US BANK HAVE I HEARD THIS. Finally, I call back to tell them of this ridiculous "error" message and request to simply leave my name and Number for a manager. I was livid at this point. And I'm sure you can all imagine by now, I NEVER GOT A CALL BACK. US BANK JUST LOST A LONGTIME CUSTOMER!!!!!!!! So sick of them and the runaround.
