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December 2023 by Sterling Cassel
This branch is amazing. Everyone is very helpful and I never have to wait. I can't say enough good things about the downtown Kirkland branch.
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December 2023 by Sonja Cassel
Kind people, great service!
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October 2020 by Miguel A Barajas (MAB)
Melissa & Linda were highly recommended to us by a good friend so we decided to reach out to them and they have been so incredibly helpful. They were so quick and made the process of personal loans and business loans so easy. If you want to get top notch service Washington Federal is the way to go. The team is very responsive and are very knowledgeable which just builds our trust in their service. We are looking forward to building a long term relationship with Washington Federal.
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June 2020 by Miguel A Barajas
Melissa & Linda were highly recommended to us by a good friend so we decided to reach out to them and they have been so incredibly helpful. They were so quick and made the process of personal loans and business loans so easy. If you want to get top notch service Washington Federal is the way to go. The team is very responsive and are very knowledgeable which just builds our trust in their service. We are looking forward to building a long term relationship with Washington Federal.
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April 2020 by Stephen K.
I have banked at the downtown Kirkland branch for many years. They are always efficient and professional. Peter, Melissa, Joy and Linda provide great customer service. Although I no longer live in Kirkland I continue to use this branch because how great the staff is.
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October 2019 by Shawn Martin
Great branch and location
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February 2019 by Sandra K.
The downtown Kirkland location is by far the best one! Whenever I call, they are quick to transfer me to the right person. They have at least one teller in the front, two experienced loan officers and two more account-related people at their desks. While doing a loan application, Peter (the manager) was very knowledgeable and honest. If he is out, there is another loan officer, Melissa, who is always willing to help and answer all questions. Overall, we felt like we were in good hands.
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November 2018 by Keith Gormezano
I've been banking with Washington Federal since 2006 when they were First Mutual Bank. I recommend them to my clients that I set up, review, and train one-on-one in QuickBooks and Quicken in Kirkland and the Eastside. Why? Because unlike US Bank, they allow free downloads into both of those software packages. And their statements are easy to read. And this location has free, gasp, parking in back and on the street.
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December 2016 by Debby F.
Consistently inconsistent customer service. I repeat the same, very simple banking deposit twice a month. Each time the account number for the deposit is given along with the check to be deposited for a lease payment, this procedure provided by the home owner. Two years of doing this same procedure twice monthly with the exception of today, the third time, it has been smooth and without issue. However, on three occasions the very same 2 clerks who handle this deposit chose to change the rules, to not accept a deposit and create a negative experience and more stress for me. Today required contacting the home owner, a large business owner with accounts in this bank, to clarify the bank's miss information on the account. During this period, the bank manager stood in a back corner watching without offering to come forward to help with a solution. This negative experience along with 2 others previously waster 10-20" each. With no other customers in the bank and a visible staff of 5 present, it seems they don't care, they are not efficient and are not there to make things work for you. Steer clear. It's your money, your time and banks needs to remember they work for you and the account owners. D. Floyd PAC
