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January 2024 by Victor Tokarenko
Wave Broadband should close their doors. They don't care about the people they supposedly provide internet services to. The network is constantly down. I take online classes and I can't even do my homework. I am forced to leave my house and go to a public library or Starbucks. I work and go to school. If you are an investor in this company please know that your customers are treated like dirt.
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September 2023 by matt
Very deceitful company. Twice now they have increased my "Internet Infrastructure Fee" fee. It is now $12.97 a month. This means that their actual prices are actually $12.97 a month higher then their advertised prices. Both times I complained to customer support and they don't care.
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August 2023 by Ashley M.
absolutely the worst internet out there and horrible customer service.
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August 2023 by Ronald L.
horrible experience with Astound (Wave). I have used Astound for 10 years, and despite the constant technical problems, I have always had a good experience with their employees. I have 9+ complaints from when I canceled my account, but here are the top few. - worker comes to my house to improve terrible internet speed. he takes some equipment but doesn't record it. I have to pay for it (see below). he installs some Eero equipment but doesn't tell me that I will be charged for it. - Internet is still slow. After 10 years, I decide to cancel Astound and switch to Ziply. - i call to cancel. The person I talk with is incredibly bad, She says I have 24 hour to return equipment or I will have to pay for it???? Can she explain this? "I am just going to repeat whats on my screen in front of me". She says the same thing and refuses to clarify. I have 24 hours??? - she never closes my account which means I am still paying Astound. I didn't discover this until my fourth call to billing. None of the people I talked with noticed that my account was still open. - I rush to the Astound branch 1 hour up the road. When they explain about the missing equipment, I dispute this. They say they will open a ticket. I am supposed to get a call about the results of their search within 72 hours but no-one ever calls me. I am billed over $100 for missing equipment that I don't have. - I talked with them and said - You guys know I've paid over $36,000 over the past 10 years and it is too bad we are ending on this bad note. They could care less. Lousy ending to this relationship. If you're thinking of dropping Astound, go ahead. Ziply have gotten most of their support issues fixed and are really, really, good. I am very happy with Ziply and YouTube TV
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May 2023 by Makayla
It’s actually hilarious we let them take our money for 7 years. We had been paying for 5G internet the whole time yet only had 3g internet maybe half the time if we were lucky. Tonight was the final straw, a family member had a project due for school and missed the deadline due to an “outage” that seems to happen every other night. Thanks wave for truly making the last 7 years of my life hell making me stress 10x over anything needing internet. I hope we will have better luck with a T-Mobile hotspot.
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April 2023 by Makayla Rutledge
It’s actually hilarious we let them take our money for 7 years. We had been paying for 5G internet the whole time yet only had 3g internet maybe half the time if we were lucky. Tonight was the final straw, a family member had a project due for school and missed the deadline due to an “outage” that seems to happen every other night. Thanks wave for truly making the last 7 years of my life hell making me stress 10x over anything needing internet. I hope we will have better luck with a T-Mobile hotspot.
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February 2023 by Kevin C. L.
Worst service! We are on the plan that's up to 400 mbps. We get around 24 during the day and less than 1 mbps in the evening. You wait for hours to talk to someone and then get disconnected.
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January 2023 by Fei Z.
AVOID. They had several internet outages while I was trying to work from home. Also terrible website, it's a pain to cancel service when you are moving out. Choose another bigger, more well established ISP if you can.
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January 2023 by My N.
UPDATE : I reached out to them via email and Brent immediately helped me to resolved my problem in timely manner. But the price is still more than what I paid before. Thank you again for sorting this out!
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December 2022 by Shaquille S.
If I could give them a zero star review I would , they sent an account I closed to collections, when I called them about it they said I never returned the equipment , then miraculously they seen I returned the equipment, then they said I never canceled services but yet I returned the equipment, they then transferred me to the collections agency and said I would need to dispute it with the collections agency. I then asked if they made a mistake but stated they didn't even though they had my equipment and I cancelled months before they said they turned my services off for non payment. TERRIBLE SERVICE I WOULD NEVER RECOMMEND TO ANYONE!!!! STAY AWAY FROM THEM, YHEY WILL SEND YOU TO COLLECTIONS EVEN THOUGH YOU CANCELLED SERVICES!!! STAY AWAY!
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December 2022 by Warhol C.
A trash bag by any other name would still reek. It's the usual, "one star wish I could give it no stars," disgruntled review: 1. Unreliable internet, often drops video calls, interrupts streams, loads slowly 2. Automated messages when you call to get any support 3. Vertical monopoly - basically are forced to endure due to few choices in the area These things I could overlook, most internet companies fit the trope of having crappy service, but today was the straw that broke the camels back...waking up with no internet, trying to work from home, using up all your phone's data, and calling the company for support only to hear a repetitive loop of automated messages saying they're "sorry for the delay," it'll be another two hours. The time ticks by, you turn your head to peer out your window into the cold, desolate night. The black curtain has descended over the day's sun. The realization that the whole day has gone by and there will be no internet sinks in. You dial the Wave Broadband's phone number, greeted by a familiar automated voice. You have entered the Twilight Zone.
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November 2022 by Eshaan Jain
Wave G / Astound is the most pathetic internet service provider. They offer the worst wifi connectivity and will constantly find innovative ways to charge money on your account.They put some accidental charge of $89 and taxes of $16. I had to plea and they removed the charge but didn’t waive the taxes meaning I have to pay $16 taxes for their mischievous/notorious charges out on my account.The wifi keeps dropping and doesn’t even work for a few days in a week. Customer care is pathetic too and never respond on phone and chat agents are very rude.
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October 2022 by Jenny
If I could give less than one star I would. I called earlier to find out why they didn’t waive a fee they said they would last month. The guy I spoke to said they never waive that fee even though I was told they would. Then when I nicely asked to speak to a supervisor he said I didn’t have a valid reason to speak to one. I asked again and he just continued to talk over me and he eventually hung up. I’ve never spoken to someone so rude. Needless to say, we’re switching our home internet to T Mobile. If you were wondering, we did get our discount. Ha!
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October 2022 by Geng L.
Don't use AutoPay my friend, don let them automatically take your money, it's impossible to get it back.
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October 2022 by S F.
Continues to be completely unreliable service, and now customer service is equally bad. Whenever their service is down they insist that it is a problem with my equipment. Before they can send a technician out (which is usual 1 to 3 days later), service magically resumes. Why can't they just admit when they are having an outage? Never once has it been my modem/router. If it wasn't the only service in my neighborhood I would chose another provider.
